TT 720 Home version 2 error in map sharing

hoseman

Hi all, hope someone can help or had the same problem I'm getting. When I start my TT720 in Home V2 it automaticully downloads map sharing and never had a problem unrtil now I get the following.

When I start my TT720 in Home v2 it goes through the updates, when it comes to map sharing it goes through the setup but before it completes the download I get Microsoft error come up on the screen send erro or don't send then home version2 closes down when I don't send without completing the map sharing download.

Thanks

Hoseman

mikentl · Posted: Mon Oct 08, 2007 7:26 pm Post subject:

your not alone, this has been going on since last friday, quite a lot of users have been affected see this thread Sad

http://www.pocketgpsworld.com/modules.php?name=Forums&file=viewtopic&t=60199see
_________________
Regards Mike

hoseman

Thanks Mike, You've helped me out a great deal there. Reported ti to TT just have to sit back and waith until their snail reports back.

hoseman

lyngarth · Occasional Visitor Joined: Sep 15, 2005 Posts: 56

I had the same , so sent of to tomtom about it.

Up to now I have had two replys, one telling me to turn off bluetooth, and download the latest version of home,which didn't work, and had another reply 2 hours ago, with a link to there home page and told to download Home if I wanted to download map updates. ( Both replys from the same person )

If he/she had read the reply sent the day before, they have seen I had the latest home installed.

Me thinks they don't have a clue whats going on or how to fix it yet.

Rolling Eyes

mikentl · Posted: Tue Oct 09, 2007 10:58 am Post subject:

hoseman · Posted: Wed Oct 10, 2007 7:21 pm Post subject:

Hi all, and thanks to everyone who replied to my question. I have reieved an email back from TT Support. They never said when and if its likely to be fixed

Thank you for contacting TomTom Customer Support.

In response to your query, the map corrections. updates using map share on the new Go720 and 520 models is temporarily unavailable.
Our IT department and 2nd Level Technical team are fully aware of the situation and are already working to have the matter resolved shortly.

In the mean time, we suggest not trying to update the maps via map share as this feature is temporarily unavailable.

With Best Regards

The TomTom Customer Support Team

idiot · Regular Visitor Joined: Aug 22, 2005 Posts: 72

Same here

Andy_P · Posted: Thu Oct 11, 2007 12:30 am Post subject:

Glad you've got an admission....
I just got the stock "disable bluetooth and download the latest version of Home" reply.

Now why the Hell can't they put that up on their website, so people can stop wasting their time trying to get it to work, and TomTom's time replying to all the queries when it doesn't?

mikentl · Posted: Thu Oct 11, 2007 10:39 am Post subject:

quote from andy
"Now why the Hell can't they put that up on their website, so people can stop wasting their time trying to get it to work, and TomTom's time replying to all the queries when it doesn't?"

I suggested this to them and they replied

Thank you for contacting TomTom Customer Support.

Please can you state exactly what is wrong with yoru TomTom so we can help you more efficiently?
_________________
Regards Mike

russd1978 · Occasional Visitor Joined: Mar 02, 2006 Posts: 34

Andy_P · Posted: Thu Oct 11, 2007 12:41 pm Post subject:

russd1978 · Occasional Visitor Joined: Mar 02, 2006 Posts: 34

Hamie · Regular Visitor Joined: Dec 30, 2003 Posts: 177

Updates are working again today... No change to TTHome necessary.

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