NEW VERSION tomtom RDS TMC reciever out yet?

ttquattroman · Occasional Visitor Joined: Sep 14, 2007 Posts: 11

I am also in the middle of a debate with Tom Tom, even had to call Mr Goddijn, their MD on Friday.

I was assured that I would receive a Version 3 TMC (part number 4v00-013). You can imagine my surprise (dissapointment) when the replacement arrived this morning and it is a part number 4v00-000.

They did say that if the device did not turn up than I should purchase a Version 3 and they would refund the cost.

Anyone know who is stocking a version 3 TMC, otherwise it looks like Mr Goddijn needs to get another phone call on Monday

Thanks

Peter

AndyVaughan · Posted: Sat Sep 29, 2007 7:27 pm Post subject:

Beaconlegal, I have two open cases for a return of v3 receiver to be replaced by a v3 receiver as well! They have not got a clue what they are doing - I have already returned my unit, so will have to wait and see what version I get back. Keep you all posted in a week or two.

Andy

idiot · Regular Visitor Joined: Aug 22, 2005 Posts: 72

An RMA has been generated for mine yet the only action I received was to update my address page, what happens next,and how long should I expect to wait?

AndyVaughan · Posted: Sun Sep 30, 2007 9:10 pm Post subject:

They will post you a cardboard box and pre paid Royal Mail special delivery envelope - you have to put your receiver and a copy of your proof of purchase in and then take to the Post Office.

Andy

rjm2k · Occasional Visitor Joined: Nov 15, 2003 Posts: 34

They've received mine now, bit worrying that they keep talking about testing it for defects when they have acknowledged that it's not really fit for purpose already.

iTekweni · Posted: Tue Oct 02, 2007 6:20 pm Post subject:

Another update with regards my experience on exhanging this TMC I got hold of customer support yesterday after 20 minute on hold and they were very apologetic and said it should not have happened as the version 4V00.000 is an obsolete number, well they have now generated a new RMA number and when my box arrives again I will send ithe TMC back and we will see what replacement I get in return.

AndyVaughan · Posted: Tue Oct 02, 2007 9:35 pm Post subject:

Has anyone actually received a v3 receiver back yet after returning a v1?

or do I sense a delaying tactic...............

Why are they testing units - all they should be doing is exchanging a unit that they have admitted is not fit for purpose.

I know mine was received by them on Monday from the Royal Mail tracking info, but so far there is no update on the RMA. If there is nothing on there by the end of tomorrow I will be contacting them back for the 1001st time as their email instructions stated

rory1968 · Occasional Visitor Joined: Mar 02, 2006 Posts: 17

Sent mine back friday.Got an email from TomTom on Monday saying item received and was been inspected.I should expect reply with outcome within a few days.

emjaiuk · Posted: Wed Oct 03, 2007 11:07 am Post subject:

After requesting a replacemet via phone, which apart from the young lady initially denying a replacement program existed (she did say she was new), my box has now been sent of via the Poat Office. It will be intereresting since my unit has been modified. I took Mike Alders advice and didn't mention that I'd modified it, although I did say I wanted a replacement as it didn't work 'as sold'.

I'll let you know the outcome.

Malcolm
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jennysian · Lifetime Member Joined: May 15, 2005 Posts: 8

Sent mine back today with the reciever in a plastic bag attached to a note in big print saying this is for replacement with the latest version not for test or repair. Hopefully they will get the message
Jen

jennysian · Lifetime Member Joined: May 15, 2005 Posts: 8

Can someone give me the phone number for TomTom Customer Service incase I should need it. They seem very reluctant to publish the number. I wonder why?

Martin4Jay · Posted: Wed Oct 03, 2007 12:29 pm Post subject:

rjm2k · Occasional Visitor Joined: Nov 15, 2003 Posts: 34

Mine is on its way back, so fingers crossed, though in the email they've managed to change me from a Mr to a Mrs somehow, so I'll probably get an out of date lettuce or something similarly useless for traffic updates through the post from them.

micknelson · Occasional Visitor Joined: Oct 30, 2006 Posts: 17

othilla · Posted: Thu Oct 04, 2007 10:09 pm Post subject:

Yes my one was sent out today (so with the postal strikes we should see it next thursday if were lucky) and I have been changed from Mr to Mrs.perhaps it will be a pink one Rolling Eyes

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