Tmc V3 Reciever

andypenn · Lifetime Member Joined: Jun 27, 2005 Posts: 22

Hi All
I have raised a service issue with tomtom for the TMC reciever and have now got to the stage where they are sending the box for me to return it so they can send me the V3 reciever BUT they want the reciept and I have searched high and low and cannot find it.
Do you think they will replace it without the reciept?

Here's Hoping

Andy

Andy_P · Posted: Thu Sep 27, 2007 7:50 pm Post subject:

I don't see why they should need a receipt. It is obvious the unit was made by them, it IS obvious it doesn't work, and they promised to "replace the ones that don't work".
However, the way they will see it is that they only have a responsibility to the ORIGINAL purchaser, so this is a way they will try to wriggle out of their moral duty.

TVR · Posted: Fri Sep 28, 2007 8:46 am Post subject:

HI Andy,

Andy P, is exactly right here. For the first 12 months it's the retailer you dealt with who has the responsibility to but this right. As for the receipt, accoring to the consumer rights act a copy of your credit card statement showing the store & value is sufficient proof of purchase.

I'd make the issue the shop's problem.

Good luck.
_________________
TVR

Sygic for android in HD
Cameralert - pending

TomTom consigned to the bin, after 6 years loyal service.

andypenn · Lifetime Member Joined: Jun 27, 2005 Posts: 22

Hi all
Have today recieved the Email to say the replaced TMC reciever is on its way,
I will update you all with my findings.

Cheers Andy.

gilesjuk · Occasional Visitor Joined: May 08, 2004 Posts: 31

andypenn · Lifetime Member Joined: Jun 27, 2005 Posts: 22

Well I was totally suprised to see a Royal Mail van outside my house this morning with a delivery for me, A new TMC reciever and the early impressions are good.
I did not do much driving today but what I did every trip resulted in a station lock after only about 90 seconds where before I was lucky to get a station lock at all.
I will report back in a week or so but it looks good.
Andy.

Wildoat · Occasional Visitor Joined: Feb 28, 2006 Posts: 48

Well it has sorted my problem - previously I never managed to tune in around where I live but with the replacement I was tuned in with traffic data before I was back home efter picking it up at the sorting office!

W

	PocketGPS
	Web