Tomtom one V3 keeps rebooting at random

kiwi69 · Lifetime Member Joined: Mar 15, 2006 Posts: 59

Hi all
Bought Tomtom one V3 on the 28th from comet, £139.99 colllection, with free case. Backed up memory and downloaded latest camera data base from pocketgps world. Driven 500 miles since then, with charger connected on long trips and without charger for short trips.

The V3 keeps turning itself off and then rebooting at the most annoying time. Sometimes it remembers the destination when it reboots and other times it loses the destination all together. There doesn't seem to be any pattern to the cause of the rebooting, time in use or use of certain functions that bring this about.

Anyone else had this problem with the TT one V3 yet?

The other thing 'playing up' is the 'your location' indicator,distance to turning and voice directions all seem to be out of sink with each other. The voice direction either tells me to turn too late, after passing the turning, both at slow and faster speeds, or telling me to turn but the map indication has not been reached yet. It seems to over estimate the distance of turnings by double the distance. Don't remember having these problems with TT5 mobile.

Speed indicator on the V3 seems to be 5mph slower than my car speedo. Many things could be blamed for this, like tyre size etc. How trust worthy are the TT speed readings?

mikealder · Posted: Sat Sep 01, 2007 7:00 am Post subject:

Have you tried resetting the device yet? - it is worth a try otherwise I would say it is faulty.
The speedo in your car will generally read more than the speed reading your TomTom offers, the GPS derived speed is more accurate when travelling straight and level - Mike

kiwi69 · Lifetime Member Joined: Mar 15, 2006 Posts: 59

Hi Mike,

I have to admit that I didn't think of resetting it. I'll give it a go. I'm waiting on a reply from tomtom support, so I'll keep you informed of their reply. Thanks

kiwi69 · Lifetime Member Joined: Mar 15, 2006 Posts: 59

Reset the V3, but it still reboots at random. This time it forgets the current destination and starts to take you to a previous destination. Luckily I noticed the directions were taking me the wrong way, before it took me too far from my original destination route. Rolling Eyes

mikealder · Posted: Sat Sep 01, 2007 6:21 pm Post subject:

Take it back and demand another one, as the device is not only faulty but it fails to perform as advertised (Unfit for the purpose intended) - don't be fobbed off by sales staff and if the manager gives you a hard time threaten (promise is a better term but it sounds slightly less threatening) with trading standards - if you do this and get nowhere follow through with your promise Wink

- Mike

kiwi69 · Lifetime Member Joined: Mar 15, 2006 Posts: 59

TomTom support reply:-

Thank you for contacting TomTom Customer Support.

If there is any faults with the device i suggest to take it back to the store and get a refund or a replcement.

With Best Regards

The TomTom Customer Support Team

All I have to do now, is hope Comet feel the same way about returns as TT Laughing

!

mrstella · Regular Visitor Joined: Jun 18, 2005 Posts: 154

Hi

I picked up one yesterday from PC world and am having the same problems, so will take it back over the weekend and get a new one.

kiwi69 · Lifetime Member Joined: Mar 15, 2006 Posts: 59

Glad I contacted TT first, as Comet wanted the incident number and rang TT to check before they would give replacement. If this replacement does the same then I'll ask for my money back, after getting another incident number from TT of course. Rolling Eyes

Fingers crossed!

kiwi69 · Lifetime Member Joined: Mar 15, 2006 Posts: 59

Well, the replacement has started rebooting at random, but this time it froze first before it rebooted, which is new. The unit also has an annouying buzz that appears at random, but only from turning on til turning off. Laughing

Comet won't do a refund until next week as TT support don't work weekends Rolling Eyes

The fact that I have a response from TT saying to get a refund doesn't count! I can really see what people mean about Comets lack of interest once they have your money! Evil or Very Mad

Don't know whether to try the 520 or go for another brand, like Garmin?

computergenie · Occasional Visitor Joined: Sep 07, 2007 Posts: 59

kiwi69 · Lifetime Member Joined: Mar 15, 2006 Posts: 59

Thanks for the link.... Very informative. Very Happy

alanchown · Occasional Visitor Joined: Sep 03, 2007 Posts: 19

delph2 · Occasional Visitor Joined: Sep 11, 2007 Posts: 14

Same problem here.

Got a TT at the weekend.

Yesterday it hung up half way through speaking directions, and rebooted (with those drums arghhh), then froze again on my next journey.

This morning it was looking ok until, when I stopped at a junction and tapped the screen it hung up yet again.

The journeys were only 30 minutes or so, which does not inspire confidence for longer journeys.

So do we have a couple of faulty units or is there a more general problem.

Do these things have a error log anywhere?

kiwi69 · Lifetime Member Joined: Mar 15, 2006 Posts: 59

I asked TomTom support if this was just my bad luck to get two 3rd edition units with the same fault or was it a 3rd edition fault? I mean it's only been out since 28th last month. Rolling Eyes

They ignored the question, but did say ...

"Thank you for contacting TomTom Customer Support.

If the unit is faulty you are able to take it back for a refund or replacement if the device is faulty. It is stated in UK law that customer may take a device back under 28 days since purchase if it is not working.

With Best Regards

The TomTom Customer Support Team"

I eventually got my refund from Comet this afternoon Very Happy

Yipee!

delph2 · Occasional Visitor Joined: Sep 11, 2007 Posts: 14

I just spoke to TT support and asked were there reports of V3 problems and they said "not that we are aware of" and that I should return mine for replacement. I then mentioned the forums and they again stated they were not aware of any problems.....

Out of interest what are you going to get as a replacement?

	PocketGPS
	Web