Root of the 720 XULrunner.exe problem found

hindsight · Last edited by hindsight on Tue Aug 21, 2007 4:17 pm; edited 1 time in total

I have been trying all sorts of tests to see if I could track this problem down and I think I got it.

I removed the bluetooth link to my phone (menu / mobile phone / manage phones / delete xxxxxxx) and now the virtual TT works fine in Home 2 and Home 1.6.

Just to make sure I had found the problem, I re-established the bluetooth connection and voila - it crashes with the XULrunner.exe problem again.

So the question is - why? Maybe it's the type / model of phone?????

Home 2: 2.0.0.370
Navcore: 7.01.8290
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Cheers, John

TomTom Go 720 and loving it with Google Earth linkup.

Skwark · Regular Visitor Joined: Jan 30, 2005 Posts: 86

Well spotted

Confirmed that here on a 520... deleted the link to my W810i and it now works... odd.

DennisN · Posted: Tue Aug 21, 2007 2:46 pm Post subject:

There are two great features I use on TT GOs - navigation and Hands free phone capability.

Have you tried the other possible cure - disable the navigating capability instead of the bluetooth? Laughing

Or maybe there's a way to turn off the screen view?

Now mine is failing to download GPSFix - just hangs there not happening.

I wish Handtec would hurry up and tell me when my new one is coming.
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Dennis

If it tastes good - it's fattening.

Two of them are obesiting!!

DennisN · Posted: Tue Aug 21, 2007 2:50 pm Post subject:

Halleluyah!! As I write that, guess what's just landing in my in box? ....

Skwark · Regular Visitor Joined: Jan 30, 2005 Posts: 86

In order to solve all your technical issues:

1. Turn off device
2. Don't turn it back on again
3. Buy a road atlas

I'm debating whether to return mine (fortunately I can return it in person). You'll have to let us know Dennis if your replacement does any better!

hindsight · Posted: Tue Aug 21, 2007 4:14 pm Post subject:

I just picked up a replacement unit from Handtec today - I'll feedback once I've tested it. At least now I know what's causing the problem so I'll make sure everything is fine before hooking up the bluetooth on the phone.
_________________
Cheers, John

TomTom Go 720 and loving it with Google Earth linkup.

forky

hindsight · Posted: Tue Aug 21, 2007 5:26 pm Post subject:

OK, here's the story.

I've just got the replacement 720 from HandTec. Hooked it upto the PC and it downloaded the latest Navcore and Home 2 software and everything worked beautifully. Virtual TomTom fully working - no problems.
I then connected the bluetooth to my phone and yes, you've guessed it. The XULrunner.exe problem is back, exactly as before. I then disconnect the bluetooth and tried another, different phone and the same problem is there. Remove the bluetooth connection again and magically it's all fixed.

So it looks like this is what the problem is. The new Navcore 7.01.8290 is having problems with bluetooth connected to a phone. I guess that's why not everybody is reporting having this problem.

Oh well, so my previous unit wasn't a duff one after all - it definitely is the Navcore software. I'm going to get a note off to TT right now and keep my fingers crossed for a fix.

Admin / Mods - this thread may be useful as a sticky for 520/720 users - you may need to make the title more obvious
_________________
Cheers, John

TomTom Go 720 and loving it with Google Earth linkup.

Skwark · Regular Visitor Joined: Jan 30, 2005 Posts: 86

What about the speaker issue? Have you tried volume at 100% running off the battery at 50% charge? Just curious if this one's hardware related...

JockTamsonsBairn · Posted: Tue Aug 21, 2007 5:42 pm Post subject:

Skwark · Regular Visitor Joined: Jan 30, 2005 Posts: 86

You delete the paired phone(s) from the "Manage phones" option on the tomtom to get it working - just the fact that it has been paired with a phone is enough to cause the bug, it doesn't have to be active.

technik · Posted: Tue Aug 21, 2007 6:35 pm Post subject:

Deleted my phone from the 720 and Home2 now works.

That confirms it's a Navcore issue by the looks of it. Rolling Eyes

slednap · Occasional Visitor Joined: Sep 30, 2005 Posts: 4

Thanks for the tip hindsight. Smile

I can also confirm that removing the phone solves the problem. I hope tomtom isn't to long with the fix.

Cheers.

Sled

andy-c1 · Posted: Tue Aug 21, 2007 7:56 pm Post subject:

well blow me down ,have just tried this and it now works after removing phone

i've just reconnected my phone and it failed ...BUT i thought of just disabling the bluetooth connections and it works again (much easier to disable boothtooth that have to remove add phone evertime ),can someone try that and confirm
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TomTom 5001

DennisN · Posted: Tue Aug 21, 2007 8:59 pm Post subject:

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