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TomTom GO 720's Start Shipping
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Outlander
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Joined: May 21, 2005
Posts: 145

PostPosted: Tue Aug 07, 2007 10:02 am    Post subject: Reply with quote

Show off.

I’m all excited and nearly 100
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homersolly
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Joined: Mar 07, 2006
Posts: 32
Location: Leicestershire, UK

PostPosted: Tue Aug 07, 2007 10:40 am    Post subject: Reply with quote

Well my Dixon's order has finally arrived.

Only sad news is that I am at work & therefore will be unable to play with it until I get home tonight.

Kevo

Very Happy
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Andy_P
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Joined: Jun 04, 2005
Posts: 19991
Location: West and Southwest London

PostPosted: Tue Aug 07, 2007 10:41 am    Post subject: Reply with quote

forky wrote:
pete1336 wrote:
Guys,
When I first bought my 510 go I managed to register the unit with a product code on the tomtom site. I note there is no such product code with my 720 si I'm unable to go through the same registration process.
Is this correct or am I missing something?
TIA,
Pete


I have same problem. It appears that you can only link 1 unit with your account and you can't change it for 6 months Question Question Evil or Very Mad Evil or Very Mad

I have emailed TT to rectify this but as of yet NO REPLY Twisted Evil Twisted Evil


I rang them about the same problem.
You need to send them (by FAX or post, no email):
Quote:

- A proof of purchase for the device you wish to use your PLUS Services on.

- Or, a proof of repair/replacement for the device, on which you would like to use your PLUS Services on.

- Your new Device Code.
(This can be found under the 'Change Preferences - Show version' menu)

- Your email address

- The Reference Number of this email communication:- xxxx-xxxxx

Do not use handwritten text in the documents that you send to us if possible as this may cause delays when dealing with your requests should they be illegible.


FAX?!!! POST?!!! Is this the 21st century or what? Pistol Shoot Out
As I'm off work today and want this sorted by Thursday when I go on Hols, I've got to hunt out a newsagents with "You can FAX from here" sign as soon as I can drag myself off the PC. Mad
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Outlander
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Joined: May 21, 2005
Posts: 145

PostPosted: Tue Aug 07, 2007 10:43 am    Post subject: Reply with quote

Wow it’s here, aren’t they pretty?
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davefarley
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Joined: Apr 05, 2006
Posts: 35

PostPosted: Tue Aug 07, 2007 10:59 am    Post subject: Reply with quote

Mine is also on a van this morning and I am also at work today Sad hopefully my girlfriend will resist the temptation to go shopping and miss the delivery guy!
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forky
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Joined: Sep 18, 2005
Posts: 277
Location: Helston

PostPosted: Tue Aug 07, 2007 1:19 pm    Post subject: Reply with quote

Andy_P2002 wrote:
forky wrote:
pete1336 wrote:
Guys,
When I first bought my 510 go I managed to register the unit with a product code on the tomtom site. I note there is no such product code with my 720 si I'm unable to go through the same registration process.
Is this correct or am I missing something?
TIA,
Pete


I have same problem. It appears that you can only link 1 unit with your account and you can't change it for 6 months Question Question Evil or Very Mad Evil or Very Mad

I have emailed TT to rectify this but as of yet NO REPLY Twisted Evil Twisted Evil


I rang them about the same problem.
You need to send them (by FAX or post, no email):
Quote:

- A proof of purchase for the device you wish to use your PLUS Services on.

- Or, a proof of repair/replacement for the device, on which you would like to use your PLUS Services on.

- Your new Device Code.
(This can be found under the 'Change Preferences - Show version' menu)

- Your email address

- The Reference Number of this email communication:- xxxx-xxxxx

Do not use handwritten text in the documents that you send to us if possible as this may cause delays when dealing with your requests should they be illegible.


FAX?!!! POST?!!! Is this the 21st century or what? Pistol Shoot Out
As I'm off work today and want this sorted by Thursday when I go on Hols, I've got to hunt out a newsagents with "You can FAX from here" sign as soon as I can drag myself off the PC. Mad


Cheers Andy.

I rang them yesterday and they said what you are saying and that I could email it as well, which I did. So some plonker at TT is telling porkies. I have also faxed it off (0031208501072). NO reply to either method yet Evil or Very Mad Evil or Very Mad
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Andy_P
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Joined: Jun 04, 2005
Posts: 19991
Location: West and Southwest London

PostPosted: Tue Aug 07, 2007 3:43 pm    Post subject: Reply with quote

Did you realise that FAX number is to Holland?
I only found out after battling with my wife's office combined photocopier/Fax/scanner for half an hour and realised they have an international block on the line Evil or Very Mad
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forky
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Joined: Sep 18, 2005
Posts: 277
Location: Helston

PostPosted: Tue Aug 07, 2007 3:47 pm    Post subject: Reply with quote

Cheers Andy

Who did you fax your details too Question
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pete1336
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Joined: Jul 22, 2006
Posts: 274
Location: North Wales

PostPosted: Tue Aug 07, 2007 4:31 pm    Post subject: Reply with quote

Quote:
Cheers Andy.

I rang them yesterday and they said what you are saying and that I could email it as well, which I did. So some plonker at TT is telling porkies. I have also faxed it off (0031208501072). NO reply to either method yet Evil or Very Mad Evil or Very Mad


What email address did you use?
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Andy_P
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Joined: Jun 04, 2005
Posts: 19991
Location: West and Southwest London

PostPosted: Tue Aug 07, 2007 4:49 pm    Post subject: Reply with quote

Update...

I got back on the phone to TomTom...

I said "I'm told I could have emailed this stuff back to you rather than waste two hours searching for a Fax machine that would do international calls"
"Ah yes sir" was the reply, "But I have to send you an email first and then you have to reply to it".
OK I said, but as he was half way through getting my email address, he suddenly said he thought he could do it himself if I would tell him my password for my TomTom account.
OK I said...

During the next 10 minutes he asked me for my "product code" (I gave him my device code as it is a new device I'm trying to register) and he then said that he DID need the Product code.
When I said that the 720 map doesn't HAVE a product code he was baffled.
Then he asked what Plus service I was trying to get, (I'm not) and finally said I'd need a new account with a new email address (I told him I didn't, if I wanted to DELETE the old device code).
Lots more keyboard tappping and music on hold, then he finally said he couldn't do it after all without the proof of purchase and escalating it to second level.
"OK, back to "plan A" and send that email for me to reply to" I said.

"Certainly sir...."

Waiting


and waiting

that was half an hour ago now

still waiting

Evil or Very Mad
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forky
Lifetime Member


Joined: Sep 18, 2005
Posts: 277
Location: Helston

PostPosted: Tue Aug 07, 2007 5:09 pm    Post subject: Reply with quote

Andy_P2002 wrote:
Update...

I got back on the phone to TomTom...

I said "I'm told I could have emailed this stuff back to you rather than waste two hours searching for a Fax machine that would do international calls"
"Ah yes sir" was the reply, "But I have to send you an email first and then you have to reply to it".
OK I said, but as he was half way through getting my email address, he suddenly said he thought he could do it himself if I would tell him my password for my TomTom account.
OK I said...

During the next 10 minutes he asked me for my "product code" (I gave him my device code as it is a new device I'm trying to register) and he then said that he DID need the Product code.
When I said that the 720 map doesn't HAVE a product code he was baffled.
Then he asked what Plus service I was trying to get, (I'm not) and finally said I'd need a new account with a new email address (I told him I didn't, if I wanted to DELETE the old device code).
Lots more keyboard tappping and music on hold, then he finally said he couldn't do it after all without the proof of purchase and escalating it to second level.
"OK, back to "plan A" and send that email for me to reply to" I said.

"Certainly sir...."

Waiting


and waiting

that was half an hour ago now

still waiting

Evil or Very Mad


What email address did you use Andy.

I emailed them yesterday morning and still havn't has a reply
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Andy_P
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Joined: Jun 04, 2005
Posts: 19991
Location: West and Southwest London

PostPosted: Tue Aug 07, 2007 5:13 pm    Post subject: Reply with quote

As I said... I've never got a useable email address out of them.
The original message sent to me giving the Fax number was do_not_reply@tomtom.com
and the promised message from the TT guy I spoke to on the phone never arrived.

Fax number was the same one you mentioned.
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forky
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Joined: Sep 18, 2005
Posts: 277
Location: Helston

PostPosted: Tue Aug 07, 2007 5:20 pm    Post subject: Reply with quote

Andy_P2002 wrote:
As I said... I've never got a useable email address out of them.
The original message sent to me giving the Fax number was do_not_reply@tomtom.com
and the promised message from the TT guy I spoke to on the phone never arrived.

Fax number was the same one you mentioned.


Cheers Andy.

I'll let you know of any developments
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Outlander
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Joined: May 21, 2005
Posts: 145

PostPosted: Tue Aug 07, 2007 5:39 pm    Post subject: Reply with quote

Ok finally got the N95 paired and communicating to plus services and set up new account for the 720 so does that mean it’s now registered with tom tom or not.
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hypnos
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Joined: Nov 11, 2004
Posts: 96
Location: Chislehurst

PostPosted: Tue Aug 07, 2007 9:15 pm    Post subject: Reply with quote

ordered the 720 yesterday morning and got it this afternoon, seem's a nice piece of gear, got to suss it all out now....
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