Rider 2: can't connect to Tomtom home

Tarby777

Hi all,

Having an absolute 'mare since receiving my TTR2 yesterday; it's fine on the bike but it won't connect to TT Home (and Tyre can't see it either). I've tried a few things on my own and been guided through a few things by TT tech support. In summary, I've:

- fully charged the unit
- reset the unit
- made sure I have the latest TT home
- made sure I have admin rights
- disabled the firewall
- run the TT registry cleaner utility
- tried different USB cables and ports

but I still don't get the prompt I'm supposed to get from the unit when I hook it up (that "I've found a computer; do you want to connect?" prompt). All I have is a picture of the unit with a USB cable inserted.

TT support are adamant that anti-virus and/or firewall software are blocking it, as Windows *can* see it; it shows up as drive E:, a mass storage device. I'll try again at home tonight with all that stuff switched off. If that doesn't fix it, I'm utterly stuck. Any ideas?

FazerUK · Posted: Fri Jul 27, 2007 4:20 pm Post subject:

Does the computer see it with Widows Explorer
_________________
TomTom Go 700,
with External Antenna, External Mike
App v7.160, OS:2324, GPS v1.21, Boot 5.4201
Western_Europe-Map v650.1127

Tarby777 · Posted: Fri Jul 27, 2007 7:48 pm Post subject:

FazerUK · Posted: Sat Jul 28, 2007 2:17 am Post subject:

If Widows Explorer can connect, its got to be the home software, I would try uninstalling it, then restarting the PC and then after it has booted back up, reinstall home and see how that work and try and reinstall with the newest version too
_________________
TomTom Go 700,
with External Antenna, External Mike
App v7.160, OS:2324, GPS v1.21, Boot 5.4201
Western_Europe-Map v650.1127

Darren · Posted: Sat Jul 28, 2007 8:56 am Post subject:

What OS, Antyi-Virus and Firewall do you use? Is the Rider connected to a built-in USB port or USB hub?
_________________
Darren Griffin

Tarby777 · Posted: Sat Jul 28, 2007 9:08 am Post subject:

Darren · Posted: Sat Jul 28, 2007 9:12 am Post subject:

I have a deep seated hatred for ZoneAlarm, even when it claims to be 'OFF' it isn't, some .dll's are still loaded and can and do cause issues. Do you have another PC you can try it on or are you prepared to uninstall ZoneAlarm to test?
_________________
Darren Griffin

Tarby777 · Posted: Sat Jul 28, 2007 10:17 am Post subject:

Tarby777 · Posted: Sat Jul 28, 2007 10:31 am Post subject:

No joy, I'm afraid... I uninstalled Zonealarm, rebooted, switched the Windows firewall off and tried switching the unit on after starting TTH but I still don't get the "do you want to connect?" dialog on the unit and TTH still can't see it Sad

Darren · Posted: Sat Jul 28, 2007 10:48 am Post subject:

Tarby777 · Posted: Sat Jul 28, 2007 10:54 am Post subject:

FazerUK · Posted: Sat Jul 28, 2007 4:32 pm Post subject:

What about windows defender, you would of of got a pop up and that is blocked automatically, and if you clicked block by mistake, I can't remember how you change that
_________________
TomTom Go 700,
with External Antenna, External Mike
App v7.160, OS:2324, GPS v1.21, Boot 5.4201
Western_Europe-Map v650.1127

Tarby777 · Posted: Sat Jul 28, 2007 6:34 pm Post subject:

FazerUK · Posted: Sat Jul 28, 2007 8:48 pm Post subject:

some programs need to run as administrator, is your account in xp an administrator and can you set the short up to run as administrator or is that just Vista?
_________________
TomTom Go 700,
with External Antenna, External Mike
App v7.160, OS:2324, GPS v1.21, Boot 5.4201
Western_Europe-Map v650.1127

Tarby777 · Posted: Sat Jul 28, 2007 10:55 pm Post subject:

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