TT Navigator 6 - Nokia N95, WHY CANT I USE PLUS SERVICES ?

regularlatte · Occasional Visitor Joined: Mar 14, 2006 Posts: 5

I have had various Tomtom systems over the last 3 years and have now changed from my N73 to N95 and put new tomtom nav 6 with the latest maps onto it. The system works fine and I must say the screen is very good but I use traffic etc a lot and now I find that whenever I try to connect to any of the plus services (ie. cams or weather...).
Whenever trying to use a plus service it always asks if tomtom can use my wireless data connection. I say yes and I always get the reply: An error occurred on your tomtom device. please try again.

Of course I have tried re-installing tomtom to my memory card (using both usb and my card slot directly on my laptop.
I have installed an update which is supposed to help new phones connect but this is obviously no good.

Please can someone help?

Thanks

lbendlin · Posted: Wed Jul 25, 2007 5:27 am Post subject:

This is a known issue on the Nokia side. I believe TomTom and Nokia are working on a fix.
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Lutz

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gripp · Posted: Wed Jul 25, 2007 8:42 am Post subject:

I have a similar problem on my Nokia E65 with TT6 so I don't think it's specific to the N95.

I think the problem occurs if you've been using the phones WiFi connection just prior to using TomTom. My E65 is connected via the WiFi access point to my wireless router whenever I'm at home as it allows me to access the internet etc free of charge.

When I then go out to the car and fire up TomTom Traffic, it still uses the WiFi access point and the green Traffic light is on. But as soon as I drive away and out of range of my home network, Traffic changes to a red cross (disconnected). I have to restart TomTom and select either the the Orange GPRS or Orange Internet access points once my home WiFi is no longer an option. Once locked onto GPRS the Traffic light stays green, though sometimes disconnects of its own accord (and reconnects) now and again.

This was never a problem on the Nokia 6630, but then the 6630 has no WiFi.

I'd be interested to hear other people's thoughts/experiences on this. My "explananation" may be completely wrong, but it seems to fit my own experience.
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Nokia E65 & TT Nav6

regularlatte · Occasional Visitor Joined: Mar 14, 2006 Posts: 5

I have not ever used my wifi connection, as I am moving house at the minute.. So maybe its just not working I dont know ..

When I try and connect to traffic or any of the plus items it asks if it can use a wireless connection, I say yes and it immediately says error. I dont even get the offering to chose a connection to use.

Totally stuck, and - of course, tomtom are completely useless plonkers when I telephone them, you would think that when I say its in a N95 and its working except for this bit that I had told Sky Tv that I had made my own viewing card and could they help Laughing Out Loud

!

pendlemac · Posted: Wed Jul 25, 2007 11:40 pm Post subject:

I don't have one of those phones, so I'm probably wrong, but the fact it's asking if it can use a 'wireless connection' and not a 'data connection' makes me think it's defaulting to wi-fi rather than GPRS.

MrT · Posted: Thu Jul 26, 2007 8:13 am Post subject:

I do not have this phone either but my iPAQ with both bluetooth and wireless can behave the same. I have to tell it whether the bluetooth and wireless connect to a work network or the Internet and which one to use for applications to connect to the Internet.

When it asks for wireless it sounds like it is asking for the WiFi connection, but terminology can differ between manufacturers. Can you disable the WiFi connection and see what happens then?

regularlatte · Occasional Visitor Joined: Mar 14, 2006 Posts: 5

I have tried with my wifi connected at the office and it still does not connect and gives me an error message. It would appear that it isn't even giving it time to look for a data connection rather it immediately gives an error message (and very naughty as it doesnt give an error code!)

SpikeyMikey · Posted: Thu Jul 26, 2007 8:40 am Post subject:

I'd tend to agree with pendlemac as you seem to be saying you're using Wi-Fi and not GPRS which the PLUS services use.

Can you confirm you are trying to use GPRS not Wi-Fi please.

Mike
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Mike
TT GO6000 (Europe); iPhone and iPad Pro with iOS TT GO & MyDrive + CamerAlert

regularlatte · Occasional Visitor Joined: Mar 14, 2006 Posts: 5

I have disabled WiFi and tried just with normal data at least 20 times... getting nowhere. Is there anyoine who has an N95 with tomtom here?

clem · Posted: Thu Jul 26, 2007 9:35 am Post subject:

regularlatte · Occasional Visitor Joined: Mar 14, 2006 Posts: 5

I can browse the internet, but simply cant use plus services, I dont know wether to format my memory card and start again..
Its not like my old N73 when this happened on this you went into the application settings and ticked the box that said allow application to connect to the internet. the N95 doesnt have this option...

admag · Occasional Visitor Joined: Jan 12, 2007 Posts: 1

you are not alone, with problems, i have just got a nokia 8800 sirocco, and i cant use the tom tom plus though mines a TT1, however mines a packet data active access point problem.

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