Explorist 500: issues with mapsend software

[sethfc]

Hello,
I'm trying to help a friend. I'm not sure if this has ever been discussed before, but I'm going to try and make this as clear as possible, so that i may quickly get help and i can leave you all alone =p

I am working with an Explorist 500. The person who owns it had it installed on his desktop PC. He had the Map Send software, Mapsend Topo 3D USA (which he purchased online, and from what i understand no disk was required to be shipped), on the PC.

the PC had a harddrive failure

So I'm trying to install everything on his laptop (which has Vista)

The explorist is syncing up to the computer just fine.

When I launch the MapSend Manager utility, i am prompted with a screen that shows ''Launch Mapsend Programs'', ''Manage GPS files'', etc.

All I want to do is be able to download maps for certain areas (i would imagine the Topo 3D software comes in here).

I was told by tech support that i need to double click the ''launch mapsend programs'' button, and then provide his Maggelangps.com login info (since he bought the Topo 3D software under this login).

Well, when i try to double click ''Launch MapSend Programs'' NOTHING happens.

I am running compatibility mode in Vista.

any advice?

thanks,
seth

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