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XJR
Occasional Visitor
Joined: Jun 05, 2005
Posts: 46
Location: GLASGOW, SCOTLAND.
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 Posted: Wed Jun 20, 2007 10:28 am Post subject: GARMIN UK |
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I have recently had to contact Garmin UK after my Quest was knocked from its cradle and then destroyed by a vehicle driving behind me.
I had a "run in" with a pheasant!!!!!
Thanks to the guys at Garmin..........fantastic service.
In fact, the best "after care" service I have EVER recieved from a company in my life :D
I will not go elsewhere when the time comes to upgrade my next sat-nav system.
Thank you very very much.
William Gray. |
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bumpkin
Frequent Visitor
Joined: Feb 08, 2006
Posts: 264
Location: Herefordshire
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| Posted: Wed Jun 20, 2007 11:10 am Post subject: |
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They ceratinly know how to maintain brand loyalty. Same as you I'll be getting another Garmin once my Quest is too long in the tooth to continue.
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Chas
Garmin i3, Quest & StreetPilot 2720 with GTM10 |
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lowrider
Occasional Visitor
Joined: Jul 26, 2006
Posts: 13
Location: Izmir - Turkey
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| Posted: Sun Jul 01, 2007 1:54 pm Post subject: |
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Can you guys tell me who to or where to contact? I have contacted Garmin by e-mail twice for my broken antenna but recevied no reply.
Thanks,
Caglar |
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MaFt
Pocket GPS Staff
Joined: Aug 31, 2005
Posts: 15311
Location: Bradford, West Yorkshire
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lowrider
Occasional Visitor
Joined: Jul 26, 2006
Posts: 13
Location: Izmir - Turkey
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| Posted: Wed Jul 18, 2007 8:38 am Post subject: |
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I have spoken to Garmin UK and they asked for 88 Pounds to repair my Quest.  |
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Skippy
Pocket GPS Verifier
Joined: 24/06/2003 00:22:12
Posts: 2946
Location: Escaped to the Antipodies! 36.83°S 174.75°E
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| Posted: Wed Jul 18, 2007 1:24 pm Post subject: |
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| lowrider wrote: | | I have spoken to Garmin UK and they asked for 88 Pounds to repair my Quest. |
That's not so good.  Do you think it is a manufacturing fault or was it damaged due to an accident? From what I've seen they do a flat rate repair which would be the same price if you had a scratched screen or if it had been run over by a bus.
You might be able to send it back and they will waive the repair cost or they may charge you. Difficult to know what to do, I guess it depends on how attached you are to your Quest and if you'd consider upgrading it or if it's worth fixing. 
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Gone fishing! |
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lowrider
Occasional Visitor
Joined: Jul 26, 2006
Posts: 13
Location: Izmir - Turkey
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| Posted: Thu Jul 19, 2007 1:21 pm Post subject: |
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The solution came from Garmin Turkey: They agree to replace the unit if I can present them the purchase invoice at a cost of EUR 50.00 however, because I have bought it second hand from Ebay, I do not have the invoice 
Unlucky me!!!! |
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Dragracer1260
Occasional Visitor
Joined: Jan 06, 2007
Posts: 3
Location: London, UK
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| Posted: Fri Jul 20, 2007 4:37 pm Post subject: Re: GARMIN UK |
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| XJR wrote: | Thanks to the guys at Garmin..........fantastic service.
In fact, the best "after care" service I have EVER recieved from a company in my life :D
I will not go elsewhere when the time comes to upgrade my next sat-nav system.
Thank you very very much. |
I'd like to second that, when my Zumo went down (hardware) it was replaced without a quibble |
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andybike
Occasional Visitor
Joined: Oct 11, 2005
Posts: 26
Location: warwickshire uk
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| Posted: Tue Aug 14, 2007 6:56 am Post subject: |
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a small piece broke off the battery compartment cover on my i3 which meant i couldn't use batteries.I politely asked Garmin by email if they could supply a new cover,i wasn't bothered if i had to pay for it.
I received no reply from Garmin in any form so when i decided to buy a better satnav in the last 2 weeks garmin lost out as i bought a Sony NV-U51.
If thats how Garmin treat their customers then in all honesty they don't deserve anyones money. |
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lowrider
Occasional Visitor
Joined: Jul 26, 2006
Posts: 13
Location: Izmir - Turkey
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| Posted: Tue Aug 14, 2007 7:11 am Post subject: |
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I have finally received a reply from Garmin UK, they offered to repair my unit at a cost of GBP 88.00 which is ridiculous. They new ones are being sold at Ebay for around GBP 100.00
I wasn't expecting that  |
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PaulB2005
Pocket GPS Moderator
Joined: Jan 04, 2006
Posts: 9323
Location: Durham, UK
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| Posted: Tue Aug 14, 2007 7:16 am Post subject: |
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| Quote: | | If thats how Garmin treat their customers then in all honesty they don't deserve anyones money. |
Never really understand why people throw their toys out of the pram like that and make such comments. Reading many threads here it's clear Garmin offer excellent after sales service, however like all companies (Sony included) they occasionally fail to live up to expectations. Who knows why you didn't get a response. Perhaps the response was deleted by your ISPs spam filters, maybe they never got the e-mail, maybe there was an error at Garmin that meant an e-mail was sent in good faith but it never left their systems, perhaps someone is still trying to find out for you...
You can't seriously think that your ONE experience out of many thousands somehow represents Garmin attitude to Customer Support can you? Just read XJR's comments above you see what i mean. |
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andybike
Occasional Visitor
Joined: Oct 11, 2005
Posts: 26
Location: warwickshire uk
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| Posted: Tue Aug 14, 2007 8:07 am Post subject: |
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| PaulB2005 wrote: | | Quote: | | If thats how Garmin treat their customers then in all honesty they don't deserve anyones money. |
perhaps someone is still trying to find out for you...
You can't seriously think that your ONE experience out of many thousands somehow represents Garmin attitude to Customer Support can you? Just read XJR's comments above you see what i mean. |
nothing to do with throwing anything out the pram,i emailed them on 2 seperate occasions just to be sure they received my email and this was over a year ago..it wouldn't take over a year to supply a new battery cover.
i wanted the cover so when i came to selling the i3 i could say it was in excellent condition which i couldn't do. |
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PaulB2005
Pocket GPS Moderator
Joined: Jan 04, 2006
Posts: 9323
Location: Durham, UK
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| Posted: Tue Aug 14, 2007 8:29 am Post subject: |
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| Ah, from the posting you made above i thought it looked like you e-mailed once about 2 weeks ago. |
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MaFt
Pocket GPS Staff
Joined: Aug 31, 2005
Posts: 15311
Location: Bradford, West Yorkshire
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| Posted: Tue Aug 14, 2007 8:58 am Post subject: |
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Like with ANYTHING if you want a quick response then phone them! You know that they have heard you and you get your answer straight away. EMail is too easy to 'accidentally not make it' - or 'get lost in the system'
MaFt |
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XJR
Occasional Visitor
Joined: Jun 05, 2005
Posts: 46
Location: GLASGOW, SCOTLAND.
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| Posted: Wed Sep 26, 2007 9:50 pm Post subject: |
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GARMIN.............The best by far  |
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