NEW VERSION tomtom RDS TMC reciever out yet?

AndyVaughan · Posted: Thu Jun 21, 2007 11:05 pm Post subject:

As one of the many waiting for the v2 receiver has anyone actually received one yet?

JJ28 · Posted: Mon Jun 25, 2007 6:33 pm Post subject:

Hi all,

Apologies for not replying earlier. Just got back from Glastonbury and been really busy.

The good news - a brand new RDS receiver from TT, on the delivery not states v900.006

Bad news - they sent me a v4 one!!

Complained to high heaven, received the standard email saying that they are working on a new one for Q2 2007. Got an email today for a new RDS receiver. Can't see on my TT profile what version though

nbg · Posted: Mon Jun 25, 2007 10:29 pm Post subject:

SpeedCam · Posted: Tue Jun 26, 2007 4:26 pm Post subject:

It may explain why TomTom have just marked my question about the the TMC receive as 'Answered' but failed to put any update in the log.

I have been chasing them for an update, they have been very slow at even responding with their standard 'cut n paste' response, then suddenly I noticed that my question had been answered, but no email notification.

Maybe a replacement is in the post ? ? ?

AndyVaughan · Posted: Wed Jun 27, 2007 7:20 pm Post subject:

I doubt it - they kept closing the same question from me and no sign of a v2 replacement.

They set it to Research, escalated it to 2nd line and then closed it a day later. When I asked again for an update on ETA I got the cut'n'paste if you don't like it write in and complain answer. Seeing as this is already a written complaint it appears that I have to submit another written complaint to point out the fact that they are refusing to respond to my first complaint!!

Do any of the admins on this site have any contacts at TomTom who they can escalate to as it appears that there is no v2 RDS-TMC receiver on the horizon, and anyone who asks where there promised replacement is just gets ignored.

I have never come across a company with such poor customer service before, and the sheer arrogance of how they deal with formal written complaints is astounding. To be asked to write in to complain about a written complaint not being responded to is beyond me - it just proves that this company don't give a sh!t about their customers once they have handed over the money.

If I see my replacement by September (if at all) I will be surprised, never mind anytime soon.

Darren · Posted: Wed Jun 27, 2007 8:41 pm Post subject:

I'll contact TomTom tomorrow for an official response to this issue and report back.
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Darren Griffin

AndyVaughan · Posted: Wed Jun 27, 2007 10:00 pm Post subject:

Many thanks - I will PM you my case reference numbers if you want to give them some hard evidence instead of anecdotal.

Andy

Darren · Posted: Wed Jun 27, 2007 10:56 pm Post subject:

Please do, could I ask you to email them to me. darren AT website URL.
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Darren Griffin

Darren · Posted: Thu Jun 28, 2007 1:45 pm Post subject:

OK, TomTom have replied to me saying an official response will be forthcoming very shortly with a resolution for all customers who've bought an RDS-TMC receiver. Can't say any more at present but will update this thread and post a news item as soon as I have received the detail.
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Darren Griffin

AndyVaughan · Posted: Thu Jun 28, 2007 6:08 pm Post subject:

Which is what they said 3 months ago, when the official response was that you will receive a replacement v2 receiver Q2 2007!

Sense of deja vu here?

I hope it is good news!

Thanks for contacting them though, hopefully we will all be happy with a super duper all singing all dancing (or one that just works will do) v2 TMC receiver.

Andy

SpeedCam · Posted: Thu Jun 28, 2007 6:09 pm Post subject:

Many thanks Darren, any idea as to timescales, days, weeks or months,

Like the previous post this is unacceptable, release a completely untested product, initially ignore complaints, then promise a replacement, replacement does not appear, ignore customers enquiries...

Darren · Posted: Thu Jun 28, 2007 6:12 pm Post subject:

AndyVaughan · Posted: Thu Jun 28, 2007 6:14 pm Post subject:

Agreed - a PM would be nice if you can't discuss publicly.

They have put my case back to a status of Research - this normally indicates that it will get closed on the quiet.......

Funnily enough they have invited me to participate in customer feedback now that they have resolved (read closed unresolved hope you will just go away) my complaint.

I am just about to take them up on their offer, but I doubt they will take any notice of my ranting!

Andy

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