tomtom go 910 stuck on the boot up screen

eastlondongary · Occasional Visitor Joined: May 27, 2007 Posts: 11

my tomtom go910 when turned on gets stuck on the bootup screen and will not go any further have left it a while but it will not move

any help please

mikealder · Posted: Sun May 27, 2007 12:38 pm Post subject:

Have you tried the reset switch yet? - turn the unit over and locate the reset hole (its underneath adjacent to the main electrical connection strip) - use a pin or paper clip to depress the switch - Mike

eastlondongary · Occasional Visitor Joined: May 27, 2007 Posts: 11

tried that mike but still no luck

i can connect it to my laptop but as soon as i take it out of the dock i tries to boot up and gets stuck

mikealder · Posted: Sun May 27, 2007 2:40 pm Post subject:

Are you 100% sure the reset switch has been depressed? - can you feel the switch click as you press it with a paperclip. The reason I ask is for two reasons, a paperclip with too larger diameter doesn't fit in the hole correctly preventing the actual switch from being pressed.
Secondly there have been reports (not many) of the reset switch breaking. Try holding the reset switch down for at least 30 seconds, then will it boot up? - Mike

eastlondongary · Occasional Visitor Joined: May 27, 2007 Posts: 11

well when i put the paper clip in the screen goes off buti will try the 30 second version

brb to let you know how i get on

eastlondongary · Occasional Visitor Joined: May 27, 2007 Posts: 11

no luck mike tried it for 30seconds still jammed

wa do i do now

mikealder · Posted: Sun May 27, 2007 3:15 pm Post subject:

How old is the device? and do you have a full back up made with Home (or preferably Windows Explorer) - Mike

eastlondongary · Occasional Visitor Joined: May 27, 2007 Posts: 11

nah aint made a back up yet but can do if i connect it to my lap top

ys this

mikealder · Posted: Sun May 27, 2007 6:52 pm Post subject:

How old is the unit, if its a few days I would take it back and swap it to be honest, you need a back-up from a working device, its probably not a bad idea to make a back-up but you should have done this prior to the device going wrong - Mike

eastlondongary · Occasional Visitor Joined: May 27, 2007 Posts: 11

if the unit is not fully charged would that make the unit perform like it is

mikealder · Posted: Sun May 27, 2007 7:27 pm Post subject:

charge state will have a bearing on the problem IF the battery cell is very low, give it a couple of hours on the mains charger then try again.

If its only a few days old (less that 14) take it back and get another one - Mike

madnlooney · Posted: Mon May 28, 2007 1:18 pm Post subject:

mine did this, i had to press the reset switch for 30secs and connect to PC. while on pc i went and reset it to factory settings. when that was done i turned it off. took it out of the dock and turned it on. seemed to fix the problem

eastlondongary · Occasional Visitor Joined: May 27, 2007 Posts: 11

mad

where bouts is the restore to factory settings option when the tomtom is plugged into the pc i cant find it

Oldboy · Posted: Wed May 30, 2007 9:17 pm Post subject:

It's on Page 7 of 7 in Change Preferences.
_________________
Richard

TT 910 V7.903: Europe Map v1045
TT Via 135 App 12.075: Europe Map v1140

eastlondongary · Occasional Visitor Joined: May 27, 2007 Posts: 11

old boy thanks for the reply

but when i connect the tom tom to the pc and go into the option of my go910

i only get 3 pages in the change preferences option
and none of them are restore factory settings

any other ideas

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