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Joined: Aug 21, 2005 Posts: 617 Location: Gloucester UK
Posted: Fri May 04, 2007 9:22 am Post subject: Problems with TomTom HOME/Activation code
Hi Everyone, Bought my TomTom one last week, copied SD card to computer, and then onto a new SD card, installed speed cameras, and voice warnings, all works ok. Installed TomTom HOME, onto computer last night, and set a4 digit password. Turned TomTom off, then on again, asked for password, put password in, TomTom fired up ok, switched it off again. About 10 minites later, switched it on again, splash screen came up, and it froze on the splash screen, couldn't even switch it off. Held the re-set button in for 20 seconds, this time, splash screen, and it asked for my activation code. (Started to panic now ). Used the code on the plastic card that was with the TomTom, but it said it was thewrong code, so switched it off, put the original card in, and it fired up ok, switched off again, put the copy back in, and that works ok now, all camera's, settings still there, so,
1/ Why did it ask for an activation code, shouldn't that have been copied onto the new card, if I ever have to do a reset away from home its not going to work after, unless I take the original card with me everywhere?(The original card has never asked for the code).
2/What/where is my activation code?
3/What is the number on the plastic card for?
4/When I connect the TomTom to TomTom Home, it says there are two updates available, one for, I think it was address book, not sure, and one for satallite fix, when I download them, it gets to 99% then says a file is missing and it cancells the download. I have tried several times with the same results?
5/After setting a password, and having this trouble, the TomTom no longer asks for the password, and bearing in mind the trouble I had, I don't fancy putting it back on if it's going to muck things up.
Thanks for any replys. _________________ Audi A3 Sline sat nav
Joined: Dec 08, 2004 Posts: 10642 Location: Suffolk, UK
Posted: Fri May 04, 2007 11:40 am Post subject:
1. The activation code is for the Maps. The original was supplied with it pre-activated. Normally you don't have to re-activate it with a new card, but a Reset usually fixes it.
2/3. The number of the plastic card is the Product No. With this number, and the Device Number, you can obtain an Activation Code from www.ttcode.com
4. Never had that problem so am unable to give an answer.
5. You need HOME to put the PIN on the Device, but you go to Change Preferences to remove it.
Another way to Reset the Device is to remove the SD Card and then insert it again. _________________ Richard
TT 910 V7.903: Europe Map v1045
TT Via 135 App 12.075: Europe Map v1120
Another way to Reset the Device is to remove the SD Card and then insert it again.
Which isn't recommended, if data is being transferred at the time of removal this data will be corrupted and probably require the card to be formatted and software reinstalled. Just because a device appears to have locked up and is not responding doesn't always mean its not moving data about.
A fair chance isn't a guarantee though is it, they wouldn't put a reset button on tomtom's if removing the SD card was a safe way to reset the device. I'm just being cautious, i hope it doesn't come across as being argumentative as that is not the idea.
Joined: Aug 21, 2005 Posts: 617 Location: Gloucester UK
Posted: Fri May 04, 2007 9:04 pm Post subject:
Hi Everyone, thanks for the replys, just an update, I'm running Windows ME on the computer, and when I run TomTom HOME, I'm told there is an update, "Quick GPSfix Data", I click ok to download, and it says, "Cannot install this item, Ephemeris file, this file is included with the item but should not be there. lto.dat". Also, If I try to update TomTom HOME, it says"A New Vertion of TomTom HOME is Available, Do you want to install it now", I click on yes, the install shield comes up, a blue bar goes accross the screen, when it gets to the end, the shield disapears, so does TomTom HOME, no warnings, it doesn't say its been updated, it doesn't say it hasn't, nothing. I have TomTom HOME version 1.4 at the moment.
Getting back to this activation code,
1/ Does it generate a new code every time I ask for one, is there a limit to how many It will give me?
2/ Should/Could I get an activation code, in case I need one, and keep it in a safe place, incase I'm away from home, and it freezes, and then asks for an activation code, like It did last night, or am I worrying over nothing?
2/ I still don't understand why my copy of the TomTom SD card, asked for the activation code, the original didn't, and I copied everything, with "Show hiden files" highlighted in folder options? _________________ Audi A3 Sline sat nav
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