Free Safety cameras offer...

paulgray · Occasional Visitor Joined: Jul 12, 2005 Posts: 17

Hi all,

I recently purchased Tomtom 6, and was happy to see on the tomtom webiste prior to my purchase that I get a free safety camera download if I puchase a tomtom product before the end of this April (this was on a banner on the homepage of their webiste)...

Anyway, following a week of emails back and forth to tomtom, last thursday I was told that following sending proof of purchase to tomtom by email I would be issued with a code to activate the download.

Once I had sent the requested items, I got a message saying that they cannot resolve my problem (which was due to a batch of dvds being sent out from the factory without the required files on them), and I need to wait of their techincal department to deal with it.

I have been phoning them and emailing for well over a week, and still have not got a satisfatcory response, they say give it some more time.

Has anyone else had this kind of experience? I will contact trading standards if I have not had a satisfactory response over the next few days as they are clearly in breach of the trades descriptions act, as the offer is not as described.

This is the second time over a couple of years when I have had dealings with tomtom technical support, and I really do not enjoy the experience...

Thanks

Paul

MaFt · Posted: Tue Mar 27, 2007 10:00 pm Post subject:

to be honest, from peoples experience with tomtom's database you'd be better off using ours. you can try it for a month for only £2 (once the month is up you get to keep that version of the database but obviously it will be out of date after a month or so) or £19 for a full year.

MaFt

paulgray · Occasional Visitor Joined: Jul 12, 2005 Posts: 17

Thanks for the info. I have used yours in the past, but have found there to be many inaccuracies in the data (I have in fact reported a couple of cameras that did not exist just prior to your database becoming paid for, and several months later the cameras were still showing on the map).

I am not trying to criticise your service which is valuable to many people, I would just like to try the different options that there are, especially as I may subscribe to traffic. If I take cameras in addition to traffic, the subscription is only 10 euros more (about £7) per year.

Keep up the great work with this very informative site, the best GPS site in the UK in my opinion.

Thanks

Paul

Darren · Posted: Wed Mar 28, 2007 7:53 am Post subject:

Sorry to hear that and naturally we want it to be as accurate as possible.

Let us know how you get on with TomTom's. They have no mobile data, no user configurable distance and voice warnings, irregular updates and from feedback here and on other forums very poor data quality.

It would be useful to get your view though going from ours to theirs as most use tomTom and then come to us. As you say, if it's free you've nothing to lose by trying (except your licence!).
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Darren Griffin

Calomax · Posted: Wed Mar 28, 2007 8:22 am Post subject:

If you think PGPS World's database is out of date, wait until you try Tomtoms
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TT Go Essential

paulgray · Occasional Visitor Joined: Jul 12, 2005 Posts: 17

Thanks for your input.

I will let you konw how I get on with it....

Thanks

Paul

trevor.dowle · Lifetime Member Joined: 16/06/2003 05:22:14 Posts: 412

vibeone · Lifetime Member Joined: Mar 08, 2006 Posts: 128

Sorry I'm against you here.

I pay for the PGPS cameras, because, as has been said - tomtom is worse.

However, I too have posted reports to get mobile sites removed - there is one in Welham, North Notts, next to the railway bridge, which i reported months ago. This particular spot I've had confirmed as being removed by the chief superindentant, and the location has now been changed, and gated, so a camera simply cannot be located there.

Still PGPS leave it in.

I realise this is just one location, but even so... its concerning.

Darren · Posted: Wed Mar 28, 2007 4:45 pm Post subject:

And you will understand that we have to weight and or score removal requests otherwise we would be removing them left right and centre. Many people tell us there was no camera there or it cannot be a mobile site at the same time as we receive reports from others saying they saw a camera at site X, Y or Z.

Rock and a hard place for us but once we get multiple unique removal reports we will remove it. It is a big issue for mobiles, much simpler for fixed sites as we can quickly physically verify.

If you can think of a better system I'd be delighted to hear Smile

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Darren Griffin

vibeone · Lifetime Member Joined: Mar 08, 2006 Posts: 128

I'm not saying there is, but surely, now there is a (fair) charge, you have the resources to ring up these "safety" camera police groups and have this info confirmed either way?

Darren · Posted: Wed Mar 28, 2007 5:19 pm Post subject:

If only it was that easy! They won't tell us information like that full stop Confused

They have no obligation to tell us and understandably they therefore don't.
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Darren Griffin

MaFt · Posted: Thu Mar 29, 2007 2:46 am Post subject:

MaFt · Posted: Thu Mar 29, 2007 2:51 am Post subject:

DennisN · Posted: Thu Mar 29, 2007 8:25 am Post subject:

paulgray · Occasional Visitor Joined: Jul 12, 2005 Posts: 17

Hi,

The removal request I sent for you (a few miles from Louth, Lincolnshire) was showing as a fixed camera location, and was there for quite some time after the removal request.

I have never (intentionally) asked for the removal of a mobile site, as who knows when the police will be back!!!

Thanks for looking into this for me anyway...

Paul

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