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bbasra
Occasional Visitor
Joined: Jan 23, 2007
Posts: 27
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 Posted: Tue Jan 23, 2007 10:08 pm Post subject: Home Charger for TomTom 910 very lose |
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I bought a brand new tomtom 910 from PC world on 29th Dec 06 and recieved it on the 3rd Jan. However, i then flew out on holiday and returned last thursday.
I just opened the tomtom 910 now and noticed when pluging the home charger into the usb holder, the plug in very lose. As soon as i just touch it, it comes out and stops charging. surely this is not normal? |
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nbg
Regular Visitor
Joined: Dec 21, 2006
Posts: 63
Location: Bristol
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| Posted: Tue Jan 23, 2007 11:47 pm Post subject: |
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| I'm not sure about others, but it's been normal here since day 1 |
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bbasra
Occasional Visitor
Joined: Jan 23, 2007
Posts: 27
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| Posted: Wed Jan 24, 2007 10:08 am Post subject: |
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| Thanks for your reply. Mine is going back today for an exchange as i've had it less than 28 days. |
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tonygamble
Regular Visitor
Joined: Jan 23, 2007
Posts: 186
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| Posted: Wed Jan 24, 2007 11:20 am Post subject: |
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My transformer unit needed replacing by TT.
The replacement was a different design and fits securely now.
Tony |
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SteveUK
Occasional Visitor
Joined: Mar 20, 2004
Posts: 26
Location: West Sussex, England
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| Posted: Wed Jan 24, 2007 5:12 pm Post subject: |
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| I think this must be a know problem as I submitted a query on TomTom's web page and they sent a new one (arrived yesterday). At least that way you get to keep the original as a spare! |
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bbasra
Occasional Visitor
Joined: Jan 23, 2007
Posts: 27
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| Posted: Wed Jan 24, 2007 5:42 pm Post subject: |
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| .... dam PC World don't have any left. |
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ukjay1
Occasional Visitor
Joined: Jul 15, 2006
Posts: 16
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| Posted: Thu Jan 25, 2007 6:30 pm Post subject: |
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| my 510 has always been very loose and falls out |
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bbasra
Occasional Visitor
Joined: Jan 23, 2007
Posts: 27
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| Posted: Fri Jan 26, 2007 11:42 pm Post subject: |
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| Thats not normal at all and should report it to TomTom. |
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bbasra
Occasional Visitor
Joined: Jan 23, 2007
Posts: 27
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| Posted: Wed Feb 07, 2007 3:58 pm Post subject: |
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I'm now really happy with my TomTom 910.
The virus seems not to have caused any issue and TomTom also sent me out a New Home Dock replacment which is now perfect!
They also gave me a New Winscreen Mount. |
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Arimus
Regular Visitor
Joined: 25/11/2002 13:13:12
Posts: 117
Location: Wales, United Kingdom
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| Posted: Wed Feb 07, 2007 10:05 pm Post subject: |
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| My home dock as well suffers the same fault. Logged with TT to see what happens. |
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tonygamble
Regular Visitor
Joined: Jan 23, 2007
Posts: 186
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| Posted: Thu Feb 08, 2007 10:20 am Post subject: |
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Arimus,
Don't waste time by letting TT send you a replacement docking unit.
The fault is in the socket on the end of the transformer. The replacement they sent me was quite different in appearance at the mains plug end - and works fine.
Tony |
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andypenn
Lifetime Member
Joined: Jun 27, 2005
Posts: 22
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| Posted: Fri Feb 09, 2007 8:29 pm Post subject: |
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Hi, I too have had problems with the charger plug and home dock on my Tom Tom 910, I sent a support query to tom tom on wednesday and today recieved an Email saying they are sending a new home dock and mains charger.
Exelent service cannot fault the service I have got from Tom Tom.
Cheers All
Andy... |
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bbasra
Occasional Visitor
Joined: Jan 23, 2007
Posts: 27
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| Posted: Fri Feb 09, 2007 9:31 pm Post subject: |
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| I guess this is a known issue. |
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MrDJ
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Joined: Nov 18, 2006
Posts: 205
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| Posted: Fri Feb 09, 2007 10:04 pm Post subject: |
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yep,i think it must be a known problem.
i also sent an email yesterday.
jim |
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Arimus
Regular Visitor
Joined: 25/11/2002 13:13:12
Posts: 117
Location: Wales, United Kingdom
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| Posted: Fri Feb 09, 2007 11:48 pm Post subject: |
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Well this is my ticket history. A good example of poor CS again 
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Dear Mr Horton,
Thank you for contacting TomTom Customer Support.
Hi, you can order new dock for free for your device from address below, if you are unable to do that let me know and I send you one.
http://www.tomtom.com/newdock
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| Quote: |
Customer (Richard Horton) 07/02/2007 09.13 PM
The charger connection on the home dock is extremely loose - slightest knock and the power cable disconects from the dock base...
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Note nowhere in my original post do I mention the windscreen dock... so clicking the newdock link I was full of expectation then got...
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TomTom has determined that a limited number of Windscreen Docks included with the initial shipments of the TomTom GO 910, TomTom GO 710 and TomTom GO 510 do not perform to the standards we set for our products. These docks can result in a loose power connection or in the device drooping.
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Not exactly going to do much for the usb docking station/charger. |
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