Problem upgrading from f/w 4.40 to 6.52

Thornhump · Occasional Visitor Joined: Nov 19, 2006 Posts: 5

I'm also having trouble with the upgrade on a GO classic, but I'm starting at 5.44 and trying to load 6.52. I updated to the 5.44 version probably about a year ago and had no trouble at that time. You say you're stalling at the splash screen. By that, do you mean the screen with two red handprints? I'm getting past that and stalling at the legal notice screen. The touch screen is dead and won't let me proceed past the notice. After about 20 seconds, it reboots and tries again. Fortunately, I backed up my 5.44 version and can revert back to a working state.

Tomtom sent these instructions which didn't help.
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Please take the following steps to solve your problem.

- Start Tom Tom Home, go to file and open preferences, there will be a list shown with file locations
- copy and paste the line at where it says 'downloads' ( it looks similar to this: C:\Documents and Settings\cehe\My Documents\TomTom\HOME\Downloads\ )
- go to the start menu of the pc and open the RUN box, paste the text and then press OK. This will open a new window.
- in the new window delete ALL folders part from: Download Cache, Navigator Dlls and Tab Icons

Now connect your Go to the pc and do the update again thru the HOME programm.

If this does not solve your problem, please contact our customer support by phone 08451610009.
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I'm not looking forward to an international phone call to get this cleared up, so I'll probably stick with the version I've got.

Mr.Thornhump

Oldboy · Posted: Sun Nov 19, 2006 9:53 am Post subject:

Thornhump · Occasional Visitor Joined: Nov 19, 2006 Posts: 5

Pedro2NR · Regular Visitor Joined: Jul 07, 2006 Posts: 64

Phone Numbers Hours of Operation
1-866-486-6866 Monday - Friday: 9:00AM to 7:00PM EST
1-978-287-9555 Monday - Friday: 9:00AM to 7:00PM EST

Thornhump · Occasional Visitor Joined: Nov 19, 2006 Posts: 5

Allowing multiple reboots didn't help my problem with 6.52 not booting.

I spoke with US tech support today by phone regarding this problem. "Debbie" suggested that after loading the 6.52 software, I should perform a hardware reset using the reset button on the bottom of the unit. I haven't had a chance to try it yet, but hopefully that will help.

At first, she didn't think 6.52 was meant for the Go classic, but did some checking and found that it is, in fact usable on that model. Also, she said that upgrading from 5.44 to 6.52 is an acceptable jump, but any earlier versions should first upgrade to 5.44, and then to 6.52.

Macbobby · Occasional Visitor Joined: Sep 14, 2006 Posts: 50

Hi Thorn. Are you attempting to upgrade your original TomTom GO SD Card? If so be sure to delete most of the vioce files (after backing up of course) to leave some working space for the new software. The problem with your GO is different from mine... I am unable to upgrade beyond 4.42 no matter what I try Crying or Very sad

_________________
TT ONE v2
GO 300 WE 660.1219

Thornhump · Occasional Visitor Joined: Nov 19, 2006 Posts: 5

I specifically asked the tech rep if deleting a few files might be necessary and was told it shouldn't matter. If the software will transfer to the card, it should run. I'm getting no error messages that there's not enough room for the software to transfer completely.

That's not to say that I won't ultimately try it though if I keep having trouble. It may simply be time to switch to Garmin. Older Garmin maps of the US midwest and southern regions seem to be more up-to-date than even the most recent TomTom's on store shelves.

Thornhump · Occasional Visitor Joined: Nov 19, 2006 Posts: 5

Still no luck getting to 6.52 after both deleting a few files and doing a hard reset. Currently have 25MB free on my 1GB card.

Macbobby · Occasional Visitor Joined: Sep 14, 2006 Posts: 50

Oh dear. Ah well at least you got to 5.44 its more than I can!! I have been patiently waiting for map updates from TomTom for it seams like forever now (it's annoying to be told to turn left on the round about....second exit when the roundabout was removed 2 years ago!!) However the map with my new ONE (v660)has removed them both!! so someone somewhere is updating TomTom maps
_________________
TT ONE v2
GO 300 WE 660.1219

Oldboy · Posted: Wed Nov 22, 2006 8:39 am Post subject:

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