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dcfjm Occasional Visitor
Joined: Apr 14, 2006 Posts: 31
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Posted: Sat Nov 04, 2006 6:58 pm Post subject: no sound on tt1 |
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im going thro exactly the same problem with my unit,,,tried all things suggested,,,,,but nothing,,,,i also have been advised by tt to send back with ups,,,this happened after installing v6 on a big sd card,,,original card doesnt have sound either...HELP ANYBODY before we revert to ups.... |
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thebinman Banned
Joined: Mar 04, 2006 Posts: 770
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Posted: Sun Nov 05, 2006 11:37 am Post subject: |
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Looks like it's only us two then.
Must be SOMEBODY out there who's got the answer surely?!?! |
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meriva Occasional Visitor
Joined: May 07, 2006 Posts: 5 Location: Birmingham England
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Posted: Sun Nov 05, 2006 7:24 pm Post subject: |
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Ive had this problem lots of times with my TomTom one. what i do is just keep using it as normal and it corrects itself after a short time. |
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Tadger Occasional Visitor
Joined: Feb 07, 2006 Posts: 10
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Posted: Mon Nov 13, 2006 2:23 pm Post subject: |
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I also started experiencing this problem after upgrading using TomTom Home.
My ONE was received by the TomTom repair centre in Holland on the 12 Oct according to UPS.
However I have not heard a single thing from TomTom. I just rang them to find out where my ONE has been for a month and they tell me it has now been sent to a dirfferent repair centre in Scotland !!
I asked why they have recorded it as a Speaker defect and they said "thats what you told us"
I said "NO, i didn't - I said the speaker works fine as it plays the drum sounds, it just doesn't give voice/alarts unless i use the headphones....and it worked fine before the software upgrade !!"
They said" ooops, in that case we've tested it for the wrong thing"
NOTE TO SELF: Don't buy TomTom products again, their support is shite !! |
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thebinman Banned
Joined: Mar 04, 2006 Posts: 770
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Posted: Mon Nov 13, 2006 2:52 pm Post subject: |
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I'm waiting for the return of another unit before I send off my One with similar problem to yours.
They reckon it's something to do with the speaker not receiving the voices properly.
The drums roll OK even without an SD card in so I can sort of see where they're coming from as the flash memory is obviously sending a signal but the SD card ain't. |
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Tadger Occasional Visitor
Joined: Feb 07, 2006 Posts: 10
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Posted: Mon Nov 13, 2006 3:30 pm Post subject: |
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Yeah but at the end of the day what tomtom doesn't seem to unerstand is that the speaker connected by 2 bits of wire and an electrical signal. If it can make a drum sound then it works...
whats changed is that the software driving the processor.... therefore there must be something wrong with that software. |
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TM Occasional Visitor
Joined: Jul 19, 2005 Posts: 30 Location: Stonehouse, Glos.
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Posted: Mon Nov 13, 2006 3:42 pm Post subject: |
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Tadger wrote: | ....
whats changed is that the software driving the processor.... therefore there must be something wrong with that software. |
Or the hardware is not responding correctly to the software comands? |
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gogetem Occasional Visitor
Joined: Aug 09, 2006 Posts: 3
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Posted: Wed Nov 15, 2006 6:40 pm Post subject: |
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having the same problem with my tomtom one did anyone find a solution? |
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thebinman Banned
Joined: Mar 04, 2006 Posts: 770
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Posted: Wed Nov 15, 2006 7:05 pm Post subject: |
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gogetem wrote: | having the same problem with my tomtom one did anyone find a solution? |
Welcome to the Silent One club.
As I say, when (eventually) I get my other unit back, I'll be sending mine off to Holland for sorting out. |
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Tadger Occasional Visitor
Joined: Feb 07, 2006 Posts: 10
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Posted: Wed Nov 22, 2006 11:50 pm Post subject: |
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Well, I'm chuffed to bits...........
My TomTom ONE has been some where in tomtom land while they try and fix it and today I get this email :
"Your service request has been cancelled by TomTom:
TomTom ONE v1 device (Without SD) [H]
Best regards,
TomTom Customer Support "
FU<KING GREAT !! THANKS A LOT TOMTOM WHERE'S MY DEVICE GONE AND WHY DON'T YOU FIX IT !!!!.
Best regards,
One p|ssed of (ex) TomTom customer !!!! |
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thebinman Banned
Joined: Mar 04, 2006 Posts: 770
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Posted: Thu Nov 23, 2006 10:31 am Post subject: |
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What a bu**er!
I've got a similar problem but am loathe to get UPS to collect it till my other one comes back so wouldn't be surprised if they don't cancel my request as it's over 3 weeks since they set the DER up. |
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2JayZ Occasional Visitor
Joined: Jul 26, 2006 Posts: 1
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Posted: Wed Aug 15, 2007 9:49 pm Post subject: |
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I Had a similar problem with my TOMTOM ONE i tried all the above methods of getting my voices back. Needless to say none of the worked.
here is a brief description of the Symptons
Start up drums = Heard
Voice from speaker = Not Heard
Voice from Headphones = Heard
After multiple resets and factory restores i finaly installed the TOMTOM Home software and updated the firmware.
The firmware is available here :
http://www.tomtom.com/plus/service.php?ID=17
Now i can hear my Voices again though the speakers. and ive got the nice new sparkely interface.
hope this helps anyone with this problem. It worked for me.
I took a backup of the TOMTOM before upgrading the firmware just in case something went wrong. |
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tanda Lifetime Member
Joined: Aug 21, 2005 Posts: 617 Location: Gloucester UK
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Posted: Thu Aug 16, 2007 2:18 pm Post subject: |
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Do a windows explorer backup before doing anything, NOT a TomTom HOME backup. _________________ Audi A3 Sline sat nav |
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