TomTom One Sound Problem

dcfjm · Occasional Visitor Joined: Apr 14, 2006 Posts: 31

im going thro exactly the same problem with my unit,,,tried all things suggested,,,,,but nothing,,,,i also have been advised by tt to send back with ups,,,this happened after installing v6 on a big sd card,,,original card doesnt have sound either...HELP ANYBODY before we revert to ups....

thebinman · Banned Joined: Mar 04, 2006 Posts: 770

Looks like it's only us two then.

Must be SOMEBODY out there who's got the answer surely?!?!

meriva · Posted: Sun Nov 05, 2006 7:24 pm Post subject:

Ive had this problem lots of times with my TomTom one. what i do is just keep using it as normal and it corrects itself after a short time.

Tadger · Occasional Visitor Joined: Feb 07, 2006 Posts: 10

I also started experiencing this problem after upgrading using TomTom Home.

My ONE was received by the TomTom repair centre in Holland on the 12 Oct according to UPS.

However I have not heard a single thing from TomTom. I just rang them to find out where my ONE has been for a month and they tell me it has now been sent to a dirfferent repair centre in Scotland !!

I asked why they have recorded it as a Speaker defect and they said "thats what you told us"

I said "NO, i didn't - I said the speaker works fine as it plays the drum sounds, it just doesn't give voice/alarts unless i use the headphones....and it worked fine before the software upgrade !!"

They said" ooops, in that case we've tested it for the wrong thing"

NOTE TO SELF: Don't buy TomTom products again, their support is shite !!

thebinman · Banned Joined: Mar 04, 2006 Posts: 770

I'm waiting for the return of another unit before I send off my One with similar problem to yours.

They reckon it's something to do with the speaker not receiving the voices properly.

The drums roll OK even without an SD card in so I can sort of see where they're coming from as the flash memory is obviously sending a signal but the SD card ain't.

Tadger · Occasional Visitor Joined: Feb 07, 2006 Posts: 10

Yeah but at the end of the day what tomtom doesn't seem to unerstand is that the speaker connected by 2 bits of wire and an electrical signal. If it can make a drum sound then it works...

whats changed is that the software driving the processor.... therefore there must be something wrong with that software.

TM · Posted: Mon Nov 13, 2006 3:42 pm Post subject:

gogetem · Occasional Visitor Joined: Aug 09, 2006 Posts: 3

having the same problem with my tomtom one did anyone find a solution?

thebinman · Banned Joined: Mar 04, 2006 Posts: 770

Tadger · Occasional Visitor Joined: Feb 07, 2006 Posts: 10

Well, I'm chuffed to bits...........

My TomTom ONE has been some where in tomtom land while they try and fix it and today I get this email :

"Your service request has been cancelled by TomTom:
TomTom ONE v1 device (Without SD) [H]

Best regards,
TomTom Customer Support "

FU<KING GREAT !! THANKS A LOT TOMTOM WHERE'S MY

DEVICE GONE AND WHY DON'T YOU FIX IT !!!!.
Best regards,
One p|ssed of (ex) TomTom customer !!!!

thebinman · Banned Joined: Mar 04, 2006 Posts: 770

What a bu**er!

I've got a similar problem but am loathe to get UPS to collect it till my other one comes back so wouldn't be surprised if they don't cancel my request as it's over 3 weeks since they set the DER up.

2JayZ · Occasional Visitor Joined: Jul 26, 2006 Posts: 1

I Had a similar problem with my TOMTOM ONE i tried all the above methods of getting my voices back. Needless to say none of the worked.

here is a brief description of the Symptons

Start up drums = Heard
Voice from speaker = Not Heard
Voice from Headphones = Heard

After multiple resets and factory restores i finaly installed the TOMTOM Home software and updated the firmware.

The firmware is available here :

http://www.tomtom.com/plus/service.php?ID=17

Now i can hear my Voices again though the speakers. and ive got the nice new sparkely interface.

hope this helps anyone with this problem. It worked for me.

I took a backup of the TOMTOM before upgrading the firmware just in case something went wrong.

tanda · Posted: Thu Aug 16, 2007 2:18 pm Post subject:

Do a windows explorer backup before doing anything, NOT a TomTom HOME backup.
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