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deesoft Regular Visitor
Joined: 14/03/2003 19:10:05 Posts: 138 Location: Warrington, Cheshire, UK
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Posted: Sat Nov 04, 2006 12:52 am Post subject: Logging in to HOME |
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Suddenly, when trying to download 6.52, I get the message telling me to Log In. What am I doing wrong. How do I log in. I succesfully downloaded 6.51 with no problems. I have Emailed TomTom and their suggestion is that I may have problems working through a Router. But surely there must be loads of people out there, working on Home Networks. I have even turned my FireWall off. But still with no success.
Has any one out there had the same problem??
I wait with baited breath! _________________ Ipaq hx2750, TTN5, Globalsat 338 GPS, Garmin Nuvi 310D and GTM12, TomTom GO910 and now GO540
God gave us the Integer, the rest was devised by man. |
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Billlord Occasional Visitor
Joined: Sep 11, 2006 Posts: 23 Location: Rochdale
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Posted: Sat Nov 04, 2006 1:30 am Post subject: Re: Logging in to HOME |
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deesoft wrote: | Suddenly, when trying to download 6.52, I get the message telling me to Log In. What am I doing wrong. How do I log in. I succesfully downloaded 6.51 with no problems. I have Emailed TomTom and their suggestion is that I may have problems working through a Router. But surely there must be loads of people out there, working on Home Networks. I have even turned my FireWall off. But still with no success.
Has any one out there had the same problem??
I wait with baited breath! |
If you look at the bottom left of the home screen you will see a button that says login, this is what they mean. When you login first time you have to create an account. |
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simonvespa Occasional Visitor
Joined: Mar 28, 2006 Posts: 2
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Posted: Sat Nov 04, 2006 2:15 am Post subject: |
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I am getting the same problem, and the same answer from TomTom. I have tried an trace on the sweet.tomtom.com server from three machines on differnet ISP's and it times out everytime.
I am not convinced of the router argument.
Thanks
Simon |
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Oldboy Pocket GPS Moderator
Joined: Dec 08, 2004 Posts: 10643 Location: Suffolk, UK
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Posted: Sat Nov 04, 2006 9:28 am Post subject: |
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If you look in Program Files/TomTom HOME there is a File called ServerError.txt
The first line of the Body Text will tell you what the error is.
Have a look at THIS and it might be of some help. _________________ Richard
TT 910 V7.903: Europe Map v1045
TT Via 135 App 12.075: Europe Map v1135 |
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simonvespa Occasional Visitor
Joined: Mar 28, 2006 Posts: 2
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Posted: Sat Nov 04, 2006 1:15 pm Post subject: |
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Hi
Had a look at the link and this is the error I am getting:
SERVER ERROR (Sat Nov 04 10:34:18 2006):
connection error
Request: ServiceDiscoveryRequest. Reply: ServiceDiscoveryReply
Server: "sweet.tomtom.com". Path: "/cens/sweet/sd/"
My Windows firewall is configured to allow TTH out. And I have had no problems with any other site or auto updater.
Running tracert from the command line on the sweet.tom.tom server shows the following:
Tracing route to sweet.tomtom.com [193.173.148.210]
over a maximum of 30 hops:
1 1 ms <1 ms <1 ms voyager.home
2 13 ms 13 ms 13 ms esr11.kingston5.broadband.bt.net [217.47.66.142]
3 13 ms 13 ms 12 ms 217.47.66.13
4 13 ms 13 ms 14 ms 217.41.217.1
5 14 ms 15 ms 13 ms 217.41.171.74
6 13 ms 13 ms 13 ms 217.41.171.50
7 13 ms 12 ms 13 ms 217.47.88.114
8 14 ms 14 ms 14 ms core1-pos6-1.kingston.ukcore.bt.net [62.6.40.74]
9 14 ms 14 ms 12 ms core1-pos7-3.ealing.ukcore.bt.net [62.6.201.38]
10 14 ms 14 ms 14 ms core1-pos1-0-0.telehouse.ukcore.bt.net [62.6.201
.82]
11 14 ms 14 ms 14 ms ldn-s2-rou-1002.UK.eurorings.net [195.66.224.54]
12 15 ms 14 ms 15 ms ldn-s2-rou-1022.UK.eurorings.net [134.222.231.22
5]
13 22 ms 23 ms 23 ms obl-rou-1021.NL.eurorings.net [134.222.231.173]
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * *
It then carries on timing out. So it looks like the connection problem is beyond the router(?)
Dont know if this helps. In the end I downloaded the upgrade from your site - worked great. Thank you :D
S |
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deesoft Regular Visitor
Joined: 14/03/2003 19:10:05 Posts: 138 Location: Warrington, Cheshire, UK
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Posted: Sat Nov 04, 2006 8:09 pm Post subject: Upgrade |
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Hi
May I ask Simonvespa, what upgrade di you download, tah has solved thr problem.
David _________________ Ipaq hx2750, TTN5, Globalsat 338 GPS, Garmin Nuvi 310D and GTM12, TomTom GO910 and now GO540
God gave us the Integer, the rest was devised by man. |
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Oldboy Pocket GPS Moderator
Joined: Dec 08, 2004 Posts: 10643 Location: Suffolk, UK
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Posted: Sat Nov 04, 2006 8:36 pm Post subject: Re: Upgrade |
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deesoft wrote: | May I ask Simonvespa, what upgrade di you download, tah has solved thr problem. | He probably means the one on This Page.;) _________________ Richard
TT 910 V7.903: Europe Map v1045
TT Via 135 App 12.075: Europe Map v1135 |
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deesoft Regular Visitor
Joined: 14/03/2003 19:10:05 Posts: 138 Location: Warrington, Cheshire, UK
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Posted: Sat Nov 04, 2006 10:13 pm Post subject: 6.52 Upgrade |
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Thanks Oldboy!
910 Upgraded!! Why couldn't TomTom have sent me this solution when I was having problems?
David aka Deesoft _________________ Ipaq hx2750, TTN5, Globalsat 338 GPS, Garmin Nuvi 310D and GTM12, TomTom GO910 and now GO540
God gave us the Integer, the rest was devised by man. |
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Oldboy Pocket GPS Moderator
Joined: Dec 08, 2004 Posts: 10643 Location: Suffolk, UK
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Posted: Sun Nov 05, 2006 12:21 am Post subject: Re: 6.52 Upgrade |
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deesoft wrote: | Why couldn't TomTom have sent me this solution when I was having problems? | Ssshh.;) _________________ Richard
TT 910 V7.903: Europe Map v1045
TT Via 135 App 12.075: Europe Map v1135 |
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