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Replacement 510/710/910 mounts - got yours yet?
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OrangeJuiceMan
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Joined: Jun 06, 2006
Posts: 39
Location: Adrift on the Sea Of Life

PostPosted: Tue Oct 03, 2006 1:08 am    Post subject: Replacement 510/710/910 mounts - got yours yet? Reply with quote

I assume you've seen the TT announcement? No?

Well, they're offering FREE replacement windscreen mounts to replace .. er... let me paraphrase... ' a small batch of below standard mounts that somehow escaped into the shops. We will not tell you which batch, but if you tell us your serial number we will confirm that you have a faulty one and send you a replacement f.o.c. '

I'm confirmed and eagerly awaiting receipt of my new mount....

Incidentally, my original 510 mount not only fell off the screen a few times and suffered brewers' droop along with intermittent connection, it has now fallen into several more pieces than it originally consisted of! I took it out of my old car to put in the new one at the weekend and it fell to bits with broken internals (unrepairable). Great timing TT !! Let's just hope that the 'replacement' isn't more of the same....

https://www.tomtom.com/newdock/

OJM
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BodgerBaz
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Joined: Jun 12, 2005
Posts: 368
Location: Mörsdorf, Germany

PostPosted: Thu Oct 05, 2006 4:28 pm    Post subject: Reply with quote

Mine has just been delivered, thanks for the heads up.

As the original one has never given me any trouble do I have to buy another car to fit it to?
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duckie008
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Joined: Jan 22, 2005
Posts: 103

PostPosted: Thu Oct 05, 2006 8:54 pm    Post subject: Reply with quote

My serial number is not accepted. So do i assume i am not eligible for a mount?

How can i tell if i already have the new mount? (Purchased my 510 at the end of August)
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BodgerBaz
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PostPosted: Thu Oct 05, 2006 10:32 pm    Post subject: Reply with quote

If you compare the thumbnail images the new mount has a little bar by the electronic connection Wink
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geraint
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Joined: Jun 20, 2004
Posts: 194
Location: Dorset, UK.

PostPosted: Fri Oct 06, 2006 3:11 pm    Post subject: Reply with quote

I just received mine - just over 2 weeks after ordering it. Not bad really. What I really need now is the little rubber thingy that's supposed to fit to the bottom of my TTG910, and which has fallen out. There are supposed to be 3 rubber bits underneath - 2 long ones and one small circular one. Any idea where I can get a replacement?
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Crestacre
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Joined: Mar 18, 2006
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PostPosted: Wed Oct 11, 2006 10:11 pm    Post subject: Reply with quote

My TT910 suffers from terrible brewers droop and wobbles about like a mad thing, however, it finaly fell to bits today in the middle of a busy town in Italy!

I wasn't aware of the free replacement offer so thanks for that - only problem is the serial number on my unit is starting to wear off and some of the numbers are not clear. When I enter what I think is the SN I get an error message that the format is incorrect

I've entered it like this: VxxxxxAxxxxx (where x is a numeric digit) no spaces in there.

Is this the right format?

I guess I need to look on the box and hope the SN is printed on there somewhere!

Spence.
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remus
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Joined: Jun 23, 2004
Posts: 28
Location: Kent,England

PostPosted: Wed Oct 11, 2006 10:20 pm    Post subject: Reply with quote

Hi
I ordered my new mount last week. Had an e mail from Tom tom yesterday to say it is on its way and to give me the tracking number for the delivery firm.

the SN is in the format I entered . the number is on the bottom of your box as well as the unit.

kevin
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remus
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Joined: Jun 23, 2004
Posts: 28
Location: Kent,England

PostPosted: Wed Oct 11, 2006 10:21 pm    Post subject: Reply with quote

Hi
I ordered my new mount last week. Had an e mail from Tom tom yesterday to say it is on its way and to give me the tracking number for the delivery firm.

the SN is in the format I entered . the number is on the bottom of your box as well as the unit.

kevin
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mwfox
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Joined: Jun 18, 2006
Posts: 149
Location: Buckingham. UK

PostPosted: Wed Oct 11, 2006 10:29 pm    Post subject: New mount Reply with quote

Does the new mount fix the disconnection problems (the software update hid the problem) and the drooping problems?
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TuurG
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Joined: Nov 23, 2004
Posts: 454
Location: Haarlem, The Netherlands

PostPosted: Wed Oct 11, 2006 11:15 pm    Post subject: Reply with quote

Crestacre wrote:
My TT910 suffers from terrible brewers droop and wobbles about like a mad thing, however, it finaly fell to bits today in the middle of a busy town in Italy!

I wasn't aware of the free replacement offer so thanks for that - only problem is the serial number on my unit is starting to wear off and some of the numbers are not clear. When I enter what I think is the SN I get an error message that the format is incorrect

I've entered it like this: VxxxxxAxxxxx (where x is a numeric digit) no spaces in there.

Is this the right format?

I guess I need to look on the box and hope the SN is printed on there somewhere!

Spence.

You can read out the serial number from screen:
- pin-reset the unit (stick a paperclip in the little hole next to the connector).
- switch on the device while holding the power button
- after the drum sound you see a black status screen, with all kinds of info about your device. One of them is the serial number
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micke_011
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Joined: Aug 08, 2005
Posts: 31

PostPosted: Thu Oct 12, 2006 8:58 am    Post subject: Reply with quote

ordered mine as soon as the information appeared on this website, which i think was about 2-3 weeks ago. i then received an e-mail from tomtom saying i was in fact eligible for a new mount and that they should be shipping it to me shortly. a couple of days later i got another e-mail saying it had in fact been shipped via ups and then i finally got it, about 1 week after the first confirmation. so it worked flawlessly.

now i haven't used it that much since, but it seems really tough to turn it into locking position #2.. anyone know if they changed it so that it locks firmly already after the first click?
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Stevedoc
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Joined: Apr 09, 2006
Posts: 16

PostPosted: Mon Oct 16, 2006 11:33 am    Post subject: Reply with quote

Just received mine on Saturday (took 8 days) you are right to turn onto lock two at the moment takes 2 hands, here`s hoping end of problems.

Used the old one in florida recently, spent the whole trip on partners lap drooped so bad,
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Pedro2NR
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Joined: Jul 07, 2006
Posts: 64

PostPosted: Mon Oct 16, 2006 4:32 pm    Post subject: Reply with quote

I received mine over the weekend. My hand hurts locking it to 2nd position and unlocking it.
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kinch
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Joined: Oct 08, 2006
Posts: 38

PostPosted: Tue Oct 17, 2006 3:05 pm    Post subject: Reply with quote

I originally got a new one with my TT910, but for the hell of it i registered for another one ...... and its coming in the next day or 2 !!!!

These are going for around £35 on Ebay !!!

WOO HOO. Who says nothing in life is for free. A new TT910 mount is.
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DrMips
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Joined: Aug 30, 2005
Posts: 20
Location: England

PostPosted: Sat Oct 21, 2006 5:07 pm    Post subject: Reply with quote

I'm glad it's not just me who has probelsm locking in to pos #2. Who tested this at TomTom? The Hulk?
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