I miss my 910

mikealder · Posted: Fri Aug 25, 2006 8:59 pm Post subject:

Have you still got a pair stored in the phone for the original 910? if so delete it and try again setting it up from scratch with the device, also I would make sure the new 910 is upto date, allow it to connect to home via the PC and update/ install any upgrades the device finds - Mike

jean · Regular Visitor Joined: Apr 05, 2005 Posts: 150

Hi Mike
Just double checked.
I had deleted the previous tomtom 910 setting and have also checked for updates but it doesn't want to know. Sad

MELennium · Posted: Fri Aug 25, 2006 9:31 pm Post subject:

Hi jean

Similar thing happened to me ,I had a Sony Ericsson T610(was not mentioned in there compatible list) which worked at first but then only worked odd times, so in the end I changed my phone to the SE K750i that is on the list for the 910 & works just fine.
_________________
TomTom Go 910 (3) v.6.522 Map Western Europe v.650 with useless TMC receiver
Ex. owner TomTom 910 (2) Returned Faulty
Ex. owner TomTom 910 (1) Returned Faulty
Ex. owner TomTom One v.5.420 Map UK v.605
Ex. owner Garmin i3 v.2.7 Map UK V.7

jean · Regular Visitor Joined: Apr 05, 2005 Posts: 150

Funny enough my other phone is a Sony Ericsson T610 and I just went to the list to see if that was compatible but fouynd it wasn't - looks like I will have to do without unless I buy another phone. Sad

mrplebby · Occasional Visitor Joined: Aug 02, 2006 Posts: 13

I currently have a garmin i3 and was thinking of buying one of these tom tom 910's but i have been well put off reading these posts, do they all suffer from these problems or have you guy just bought duds.

Dave

jean · Regular Visitor Joined: Apr 05, 2005 Posts: 150

I am hoping I just had two duds Smile

I am travelling across to Shropshire tomorrow and up to the Lake District at the end of the week so will come back at the weekend and let you know how it goes on.
I am keeping my fingers crossed!

mrplebby · Occasional Visitor Joined: Aug 02, 2006 Posts: 13

I have never read so many mixed reports about anything, some say they are great others say there have faults like with the mounting kit and software problems.
Is the very lates 910's have a improved with the window mount as i have read about people getting new improved ones from tom tom.

If i go and buy one from a shop tomorrow will i get this new improved mount or will they have old stock in and just sell me them, is it best to wait a few weeks to make sure, i here about new firmware does this iron out locking up problems?

Its a lot of money to spend to buy something that is full of problems.

Dave

Gmonkey · Posted: Mon Aug 28, 2006 11:26 pm Post subject:

jean · Regular Visitor Joined: Apr 05, 2005 Posts: 150

Well, I have put it to the test this week. Done over 1000 miles with work and I have to say it has worked perfectly. I am gradually restoring my faith in it and looking forward to taking it to florida now.

vickyarcher · Posted: Tue Sep 05, 2006 8:17 pm Post subject:

Hi I am having problems with my 910 too.

I bought it at the end of April from PCworld, it has constantly had problems, including resets at random occasions, time not kept, no microphone on incoming calls (outgoing calls OK most of the time), broken mount, erractic volume levels, erractic menus etc

Contacted Tomtom who want me to send it back for a repair, but I am reluctant to do this after hearing how long they take (need it daily for work). Went into PCworld today, they say as it's out of the 28 day exchange period they would have it back to "get Tomtom out to repair it" (who are they trying to kid it would have to be sent back to Tomtom!) I am not happy with this and don't want to accept a repair I want a straight replacement, as I don't want to be without it. What are my rights relating to this, can I demand a replacement?

What would you do? I am fed up of this now and am would have to seriously think before buying another Tomtom product

TonyHoyle · Regular Visitor Joined: Mar 26, 2006 Posts: 135

It was faulty when you bought it.. they're spinning you a line you have a right to a repair or replacement.

jean · Regular Visitor Joined: Apr 05, 2005 Posts: 150

I sympathise Vicky.
During my problems, according to Trading Standards after the first month then they are right to offer to repair it or replace it if they cannot repair it.
Luckily for me, the latest one I have is working perfectly so far.
Hope you get it sorted.

RDS · Regular Visitor Joined: Jul 09, 2006 Posts: 242

Although not an expert by any means I believe there is no such thing as a 28 or 30 day period which some retailers refer to.

Have a read of the Compact Law website.

Under Consumer Law it says

'The law says that if goods are sold they must not be faulty. Unless that fault was brought to your attention at the time you bought the goods, you are entitled to your money back or to exchange the goods for something else.

Under the Sale and Supply of Goods to Consumers Regulations 2002, any fault that arises during the first 6 months will be presumed to have existed at the time of delivery. It is therefore up to the retailer to prove otherwise.

Consumers also have a right to request a repair or replacement of the goods, (although the seller can refuse if the cost of doing so would be disproportionate to the cost of any other remedy available to the buyer, or a repair or replacement is impossible). In those circumstances the buyer can ask the seller to reduce the purchase price by an appropriate amount or "rescind" (end) the contract and sue.'

vickyarcher · Posted: Wed Sep 06, 2006 9:55 pm Post subject:

Result!

After a bit of discussion with PCWorld head office they have agreed to an exchange. I've just got to go to my local store tomorrow and sort it out with the manager.

They guy at head office was very nice and agreed that consumer law can be interpreted either way (i.e exchange or repair) and that it was there policy to try a repair first, if that's not successful, or takes longer than 28 days they will exchange. We pointed out that consumer law states the repair/replacement shouldn't cause the buyer undue inconvienence and that being without my much needed Sat nav would do that, he then managed to arrange a replacement with the manager at the local store.

Fingers crossed I get a good 'un this time as I really like the Tomtom interface and features. I was looking at the other options i.e Garmin/Mio/Navman and couldn't find one that would do all I wanted, or do it as well as the 910 (when it's working that is!) The Nuvi's look nice but lacks the US maps (which at £240 extra are a tad dear!) and can't create POI's on the unit, routing is limited to one waypoint and no itineries.
The Mio's don't offer US maps and the Navmans don't do handsfree bluetooth. Don't you just wish you could combine the features/designs of all these systems together to make one super sat nav unit!

jean · Regular Visitor Joined: Apr 05, 2005 Posts: 150

Hope you get sorted Vicky.
I am pleased with my replacement as like you, I loved the whole concept of the 910.
Off to USA in 4 weeks so really looking forward to testing it out there.

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