| View previous topic :: View next topic |
| Author |
Message |
mike613
Occasional Visitor
Joined: Aug 16, 2006
Posts: 5
|
 Posted: Wed Aug 16, 2006 6:50 am Post subject: Go classic fried |
 |
|
| My go classic has ceased to work and has a burnt smell about it it was at the time being used on the 12v lead I have checked the output and it is 12v instead of the expected 5v so it seems its the usual problem with a failed charge lead, I purchased the unit 03/08/2004 so will tomtom help if i contact them as its out of warranty any advise appreciated thanks |
|
| Back to top |
|
 |
Oldboy
Pocket GPS Moderator
Joined: Dec 08, 2004
Posts: 10643
Location: Suffolk, UK
|
| Posted: Wed Aug 16, 2006 7:38 am Post subject: |
|
|
It might be worth contacting TT as it was a known problem on the earlier units. They did have a 2 Year warranty and it's only just passed that.
_________________
Richard
TT 910 V7.903: Europe Map v1045
TT Via 135 App 12.075: Europe Map v1135 |
|
| Back to top |
|
|
mike613
Occasional Visitor
Joined: Aug 16, 2006
Posts: 5
|
| Posted: Wed Aug 16, 2006 5:04 pm Post subject: |
|
|
| Oldboy wrote: | | It might be worth contacting TT as it was a known problem on the earlier units. They did have a 2 Year warranty and it's only just passed that. |
Just spoken to them and they have agreed to replace it for me its being collected tomorrow :D thanks |
|
| Back to top |
|
|
marctwo
Occasional Visitor
Joined: Apr 13, 2004
Posts: 22
|
| Posted: Mon Aug 21, 2006 11:20 pm Post subject: |
|
|
I had exactly the same problem just the other day. Smoke and everything!
I shall contact TomTom and see what they say. As they don't make the classic Go anymore, if they replace it what will it be replaced with?? |
|
| Back to top |
|
|
marctwo
Occasional Visitor
Joined: Apr 13, 2004
Posts: 22
|
| Posted: Mon Aug 21, 2006 11:34 pm Post subject: |
|
|
| mike613 wrote: | | Oldboy wrote: | | It might be worth contacting TT as it was a known problem on the earlier units. They did have a 2 Year warranty and it's only just passed that. |
Just spoken to them and they have agreed to replace it for me its being collected tomorrow :D thanks |
Cannot find any contact number for them on the website. Does anyone have it? |
|
| Back to top |
|
|
sgould
Frequent Visitor
Joined: Oct 05, 2004
Posts: 1320
|
| Posted: Mon Aug 21, 2006 11:37 pm Post subject: |
|
|
0845 161 0009
_________________
TTGO 700 (dead)
iPhone 3GS + TT holder
iPhone 5 (hers!)
Western Europe Map
Eastern Europe Map
Kenwood DNX-4210DAB with Garmin maps |
|
| Back to top |
|
|
marctwo
Occasional Visitor
Joined: Apr 13, 2004
Posts: 22
|
| Posted: Mon Aug 21, 2006 11:57 pm Post subject: |
|
|
| sgould wrote: | | 0845 161 0009 |
Thank you!!!! |
|
| Back to top |
|
|
mike613
Occasional Visitor
Joined: Aug 16, 2006
Posts: 5
|
| Posted: Tue Aug 22, 2006 5:38 pm Post subject: |
|
|
| marctwo wrote: | I had exactly the same problem just the other day. Smoke and everything!
I shall contact TomTom and see what they say. As they don't make the classic Go anymore, if they replace it what will it be replaced with?? |
An update ,I just checked status online and it said "await pay" so I gave them a call and explained the situation and was told i wouldnt have to pay :D , as we were speaking i received an email requesting 50 euro as not covered by warranty  , was again reassured i wouldnt be charged although support status page is now blank so will update when i know more . Mike |
|
| Back to top |
|
|
mike613
Occasional Visitor
Joined: Aug 16, 2006
Posts: 5
|
| Posted: Tue Aug 22, 2006 6:05 pm Post subject: |
|
|
| marctwo wrote: | I had exactly the same problem just the other day. Smoke and everything!
I shall contact TomTom and see what they say. As they don't make the classic Go anymore, if they replace it what will it be replaced with?? |
An update ,I just checked status online and it said "await pay" so I gave them a call and explained the situation and was told i wouldnt have to pay :D , as we were speaking i received an email requesting 50 euro as not covered by warranty , was again reassured i wouldnt be charged although support status page is now blank so will update when i know more . Mike |
|
| Back to top |
|
|
mike613
Occasional Visitor
Joined: Aug 16, 2006
Posts: 5
|
| Posted: Fri Aug 25, 2006 5:22 pm Post subject: |
|
|
Good news :D recieved my repaired unit back today free of charge although accompanying letter states that only items purchased after 1st jan 2005 benefit from the 2 year warranty, I also get a 6month warranty on the repair.
The replacement car lead has the clear 2 amp fuse and is putting out just over 5volts so hopefully the problem won't occur again  |
|
| Back to top |
|
|
marctwo
Occasional Visitor
Joined: Apr 13, 2004
Posts: 22
|
| Posted: Fri Nov 10, 2006 11:29 am Post subject: |
|
|
Bad news  Got my unit back last week after being without it for over a month. Plugged the repaired unit into the replaced car charger and guess what? Black screen and more smoke.
To say I am NOT HAPPY is an understatement :x
Needless to say TomTom customer services better be on top form today. |
|
| Back to top |
|
|
|
![]() Posted: Today Post subject: Pocket GPS Advertising |
|
|
We see you’re using an ad-blocker. We’re fine with that and won’t stop you visiting the site.
Have you considered making a donation towards website running costs?. Or you could disable your ad-blocker for this site. We think you’ll find our adverts are not overbearing!
|
|
| Back to top |
|
|
|
Forum FAQ
Search
Usergroups
Profile
Log in for private messages
Log in
