Navman Support

jak68 · Posted: Fri Jun 23, 2006 3:05 pm Post subject: Navman Support

has anyone used navman support, if you have how long did it take to get a reply?

smoose · Occasional Visitor Joined: Jun 17, 2006 Posts: 15

2 days by email so far....

I have heard its worth calling you may have to wait to get through.... some where in the forum someone mentioned they have a backlog with support calls via the web!!!

dajg · Occasional Visitor Joined: Jun 22, 2006 Posts: 1

got my navman 530 on mon sent questions to support same day still waiting for response via e-mail, have seen on the net that they are slow

bowmurbandit · Occasional Visitor Joined: Apr 12, 2006 Posts: 6

The last time i e-mailed Navman Support it took them 3 weeks to reply and that was good. The time before that i waited nearly 7 weeks.

ronst · Occasional Visitor Joined: Jun 17, 2006 Posts: 14

I also emailed Navman Support and it 2 weeks before I received and answer.
Then they send me an survey and I told them in their that the support service was crap.

NedKelly · Posted: Thu Jul 13, 2006 11:02 pm Post subject:

I e-mailed them after i had bought a 530 through the pipeline offer and then realised i could have got it £30 cheaper through the loyalty offer.(already had a 610)

They e-mailed me back within 24 hours and refunded me the £30 to my card.

Aldridge_Andy · Occasional Visitor Joined: Apr 10, 2006 Posts: 41

Called them a couple of times not long after I'd brought my ICN510, and on both occasions they were polite, efficient, and solved the problems.

On the last occasion, they spoke to me at work, as the Software Key was corrupt on my ICN, and talked me through a total step by step re-install. You can't ask for more than that.

Andy.
_________________
A Happy user of...

TomTom Go 720.

kevinsmurf · Occasional Visitor Joined: Jul 29, 2006 Posts: 6

Had to sit on the phone for a while,

but once replied, the service was excellent.

paul58 · Occasional Visitor Joined: May 21, 2006 Posts: 2

problem getting european maps to load. 4 requests over 5weeks have resulted in absolutely no response. Has anyone actually checked to see if the support button (or any of the contact buttons) are real or just dummies.??

PlanktonBoy · Occasional Visitor Joined: Jun 22, 2006 Posts: 3

I still haven't had a reply to an email sent 6 weeks ago and it takes a while to wait on the phone to get support.

The Stylus broke after a day and the battery dies and doesn't wake up unless you give it near full charge.

As I waited so long for a customer service response it means I'm over 28 days and they won't give me my money back. I'm having to send it back for repair but do not trust them to send it back any time soon.

All in all, I would definately NOT recommend NavMan and won't be buying again.

banger9365 · Posted: Thu Aug 24, 2006 2:25 am Post subject:

take it back to the place where you got it from it there duty to replace or repaire not navman's.
all you have to do is look at any trading standards web site and shop alway try the 28 day thing

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