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kadhim Occasional Visitor
Joined: Feb 04, 2006 Posts: 37 Location: Bimingham
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Posted: Thu Jun 08, 2006 12:08 pm Post subject: Need Tomtom 500 repaired .. no proof of purchase |
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hello i just have a problem with my tomtom 500.. which i have bough just last week its the latest edition one with the camera voucher.. will tomtom repair this and how many years warranty is supplied with tomtom.. i herd it was 2.. thanks |
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alix776 Pocket GPS Moderator
Joined: 03/05/2003 14:45:49 Posts: 3999 Location: leyland lancs ENGLAND
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Posted: Thu Jun 08, 2006 12:22 pm Post subject: |
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where did you buy it from if it was only the last week you need to get in touch with the retailer first _________________ currently using aponia truck navigation on windows phone. Good bye IOS don't let the door hit you on the way out .
Oh the joys of being a courier.
device Lumia 950 xl |
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kadhim Occasional Visitor
Joined: Feb 04, 2006 Posts: 37 Location: Bimingham
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Posted: Thu Jun 08, 2006 12:28 pm Post subject: |
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Basically i bought it off a local phone shop they just give out basic receipts will that work.. |
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alix776 Pocket GPS Moderator
Joined: 03/05/2003 14:45:49 Posts: 3999 Location: leyland lancs ENGLAND
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Posted: Thu Jun 08, 2006 12:30 pm Post subject: |
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as far as im aware the first point of call should be with local phone shop as they are the ones who supplied the unit to you _________________ currently using aponia truck navigation on windows phone. Good bye IOS don't let the door hit you on the way out .
Oh the joys of being a courier.
device Lumia 950 xl |
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kadhim Occasional Visitor
Joined: Feb 04, 2006 Posts: 37 Location: Bimingham
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Posted: Thu Jun 08, 2006 12:35 pm Post subject: |
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Yeah i have notified them already but they say send it back to tomtom, they will repair it.. |
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Andy_P Pocket GPS Moderator
Joined: Jun 04, 2005 Posts: 19991 Location: West and Southwest London
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Posted: Thu Jun 08, 2006 12:46 pm Post subject: |
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Unfortunately, they are giving you the run-around.
If you get in touch with TomTom, they will tell you to take it back to the retailer, if it has gone wrong so quickly.
You are going to have to stand in the shop and jump up and down, quoting the Sale of Goods Act at them, I'm afraid. |
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kadhim Occasional Visitor
Joined: Feb 04, 2006 Posts: 37 Location: Bimingham
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Posted: Thu Jun 08, 2006 12:51 pm Post subject: |
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That shop dude is not budging,, hes telling me when you got it from me it was perfectly working.. after that its yours and tomtoms problem.. i just want to get it sorted whats the quickest way.. |
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alix776 Pocket GPS Moderator
Joined: 03/05/2003 14:45:49 Posts: 3999 Location: leyland lancs ENGLAND
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Posted: Thu Jun 08, 2006 12:57 pm Post subject: |
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as said earlier quote sales of goods act to him and mention trading standards if still no joy go to trading standards and see if they can help _________________ currently using aponia truck navigation on windows phone. Good bye IOS don't let the door hit you on the way out .
Oh the joys of being a courier.
device Lumia 950 xl |
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Andy_P Pocket GPS Moderator
Joined: Jun 04, 2005 Posts: 19991 Location: West and Southwest London
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Posted: Thu Jun 08, 2006 1:15 pm Post subject: |
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THIS THREAD gives you some more details of your rights and what you need to say to the shop (and also how to take it further).
Be polite but stand your ground (take someone else with you?). It is plain in law that they have to refund or replace. |
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nazimyounis Regular Visitor
Joined: Sep 28, 2004 Posts: 111 Location: Yorkshire
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Posted: Thu Jun 08, 2006 1:57 pm Post subject: |
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kadhim wrote: | Yeah i have notified them already but they say send it back to tomtom, they will repair it.. |
you could try these guys:
http://www.satnav-shop.com/index.php?ln=en&pg=store&sec=2
you will obviously have to pay.. i would advise in getting an exchange from the shop where u purchased it from. _________________ TomTom ONE V2 (GB) Downloaded Europe Maps
Transcend 2GB Hi-Speed 150X SD card
ex - TOMTOM Nokia N95
ex - TOMTOM GO 700
ex - TOMTOM Navigator 5 on XDA IIi
ex - TOMTOM Navigator 3 on XDA II
ex - TOMTOM Navigator 3 on XDA |
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Anita Pocket GPS Moderator
Joined: Mar 15, 2006 Posts: 3219 Location: Windlesham, Surrey
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Posted: Thu Jun 08, 2006 1:59 pm Post subject: Re: Need Tomtom 500 repaired .. no proof of purchase |
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kadhim wrote: | . . . how many years warranty is supplied with tomtom.. i herd it was 2.. thanks |
Warranty information will be included in the box the unit came in. _________________ Anita
TomTom VIA 135 - App 12.075
UK map 1130.12368
Samsung Galaxy S21 |
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timber Frequent Visitor
Joined: Jan 18, 2006 Posts: 422 Location: Wild and Windy SW Scotland UK
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Posted: Thu Jun 08, 2006 2:15 pm Post subject: Re: Need Tomtom 500 repaired .. no proof of purchase |
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kadhim wrote: | hello i just have a problem with my tomtom 500.. which i have bough just last week its the latest edition one with the camera voucher.. will tomtom repair this and how many years warranty is supplied with tomtom.. i herd it was 2.. thanks |
All as other posts which have replied. what exactly was the fault on the unit, How did you pay credit card if it was credit then the card company will sort out these rouges.
If all is as you have said name and shame http://www.pocketgpsworld.com/modules.php?name=Forums&file=viewforum&f=23 so that others can avoid any dealings with this outfit |
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Anita Pocket GPS Moderator
Joined: Mar 15, 2006 Posts: 3219 Location: Windlesham, Surrey
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Andy_P Pocket GPS Moderator
Joined: Jun 04, 2005 Posts: 19991 Location: West and Southwest London
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Posted: Thu Jun 08, 2006 5:10 pm Post subject: |
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Yeah, shame he didn't mention that earier! |
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timber Frequent Visitor
Joined: Jan 18, 2006 Posts: 422 Location: Wild and Windy SW Scotland UK
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Posted: Thu Jun 08, 2006 5:32 pm Post subject: |
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Yes and that explains why the shop reacted the way they did i would have done the same myself, if there was a killfile on the forum he would be in it |
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