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Need Tomtom 500 repaired .. no proof of purchase
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kadhim
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Joined: Feb 04, 2006
Posts: 37
Location: Bimingham

PostPosted: Thu Jun 08, 2006 12:08 pm    Post subject: Need Tomtom 500 repaired .. no proof of purchase Reply with quote

hello i just have a problem with my tomtom 500.. which i have bough just last week its the latest edition one with the camera voucher.. will tomtom repair this and how many years warranty is supplied with tomtom.. i herd it was 2.. thanks
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alix776
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PostPosted: Thu Jun 08, 2006 12:22 pm    Post subject: Reply with quote

where did you buy it from if it was only the last week you need to get in touch with the retailer first
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kadhim
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PostPosted: Thu Jun 08, 2006 12:28 pm    Post subject: Reply with quote

Basically i bought it off a local phone shop they just give out basic receipts will that work..
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alix776
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PostPosted: Thu Jun 08, 2006 12:30 pm    Post subject: Reply with quote

as far as im aware the first point of call should be with local phone shop as they are the ones who supplied the unit to you
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kadhim
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PostPosted: Thu Jun 08, 2006 12:35 pm    Post subject: Reply with quote

Yeah i have notified them already but they say send it back to tomtom, they will repair it..
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Andy_P
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PostPosted: Thu Jun 08, 2006 12:46 pm    Post subject: Reply with quote

Unfortunately, they are giving you the run-around.
If you get in touch with TomTom, they will tell you to take it back to the retailer, if it has gone wrong so quickly.

You are going to have to stand in the shop and jump up and down, quoting the Sale of Goods Act at them, I'm afraid.
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kadhim
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PostPosted: Thu Jun 08, 2006 12:51 pm    Post subject: Reply with quote

That shop dude is not budging,, hes telling me when you got it from me it was perfectly working.. after that its yours and tomtoms problem.. i just want to get it sorted whats the quickest way..
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alix776
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PostPosted: Thu Jun 08, 2006 12:57 pm    Post subject: Reply with quote

as said earlier quote sales of goods act to him and mention trading standards if still no joy go to trading standards and see if they can help
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currently using aponia truck navigation on windows phone. Good bye IOS don't let the door hit you on the way out .

Oh the joys of being a courier.
device Lumia 950 xl
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Andy_P
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PostPosted: Thu Jun 08, 2006 1:15 pm    Post subject: Reply with quote

THIS THREAD gives you some more details of your rights and what you need to say to the shop (and also how to take it further).
Be polite but stand your ground (take someone else with you?). It is plain in law that they have to refund or replace.
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nazimyounis
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Joined: Sep 28, 2004
Posts: 111
Location: Yorkshire

PostPosted: Thu Jun 08, 2006 1:57 pm    Post subject: Reply with quote

kadhim wrote:
Yeah i have notified them already but they say send it back to tomtom, they will repair it..


you could try these guys:

http://www.satnav-shop.com/index.php?ln=en&pg=store&sec=2

you will obviously have to pay.. i would advise in getting an exchange from the shop where u purchased it from.
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Anita
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PostPosted: Thu Jun 08, 2006 1:59 pm    Post subject: Re: Need Tomtom 500 repaired .. no proof of purchase Reply with quote

kadhim wrote:
. . . how many years warranty is supplied with tomtom.. i herd it was 2.. thanks

Warranty information will be included in the box the unit came in.
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Anita
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timber
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Joined: Jan 18, 2006
Posts: 422
Location: Wild and Windy SW Scotland UK

PostPosted: Thu Jun 08, 2006 2:15 pm    Post subject: Re: Need Tomtom 500 repaired .. no proof of purchase Reply with quote

kadhim wrote:
hello i just have a problem with my tomtom 500.. which i have bough just last week its the latest edition one with the camera voucher.. will tomtom repair this and how many years warranty is supplied with tomtom.. i herd it was 2.. thanks


All as other posts which have replied. Question what exactly was the fault on the unit, How did you pay credit card Question if it was credit then the card company will sort out these rouges.

If all is as you have said name and shame http://www.pocketgpsworld.com/modules.php?name=Forums&file=viewforum&f=23 so that others can avoid any dealings with this outfit Thumbs Up
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Anita
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Location: Windlesham, Surrey

PostPosted: Thu Jun 08, 2006 5:07 pm    Post subject: Reply with quote

He's corrupted his SD card. See his new thread here
http://www.pocketgpsworld.com/modules.php?name=Forums&file=viewtopic&p=226717#226717
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Anita
TomTom VIA 135 - App 12.075
UK map 1130.12368
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Andy_P
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PostPosted: Thu Jun 08, 2006 5:10 pm    Post subject: Reply with quote

Yeah, shame he didn't mention that earier!
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timber
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Joined: Jan 18, 2006
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Location: Wild and Windy SW Scotland UK

PostPosted: Thu Jun 08, 2006 5:32 pm    Post subject: Reply with quote

Anita wrote:
He's corrupted his SD card. See his new thread here
http://www.pocketgpsworld.com/modules.php?name=Forums&file=viewtopic&p=226717#226717


Yes and that explains why the shop reacted the way they did i would have done the same myself, if there was a Gun Shoot Out killfile on the forum he would be in it
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