Handtec - Top choice

korndog · Posted: Sat Mar 18, 2006 4:14 pm Post subject: Handtec - Top choice

I'm surprised no one's mentioned Handtec. They have excellent back up and exchange service.
I even sent back a magnetic holder with a broken lever, which they could've said was not covered by the normal returns policy. I received a new one in 2 days! Amazing!! :D
They are also cheaper than EasyDevices even with the subscriber discount.

evilscoop · Occasional Visitor Joined: Mar 20, 2006 Posts: 2

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seacon · Posted: Fri May 12, 2006 11:31 pm Post subject:

I also purchased from Handtec. They 'price matched' another supplier by reducing their price by £25 and delivery was next day.
I see they are now selling at the 'reduced' price.

simonblake · Occasional Visitor Joined: Jun 04, 2006 Posts: 1

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pcb1962 · Occasional Visitor Joined: Aug 16, 2006 Posts: 3

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tradesman · Posted: Sun Aug 20, 2006 11:24 am Post subject: handtech

I bought my ipaq from handtech.
First it came minus the car speaker mount (to follow when available) I was told when I phoned them had to phone because there was nothing in the package telling me the mount was out of stock.
Next after having the ipaq for two weeks the phone ceased to operate so I phoned again and went to speak to their techie dept lo and behold all technical enquiries are being handled by email not good enough I thought so I tried again and asked for sales when sales came on I told the guy my problem he said I was speaking to the technical dept (one man bussiness I susspect) any way he gave me a phone number for HP support.
After an hour in a queuing system I was put through to technical help (in India I think) who took me through the proccesses I had already tried only to disscover there was a fault then told me the unit would be picked up no monday by UPS, The day I phoned being friday.
Next I recieved an email from UPS telling me the unit would be picked up the following day saturday. so stayed in all day and no UPS will have to stay in again monday now and keep my fingers crossed I've included a copy of the invoice and a note with the return package stating that I think there is more than a phone fault on the ipaq Evil or Very Mad

Will post the outcome here, sorry this post is a bit long
_________________
regards tradesman
ipaq 6515 running tom tom navigator 5

Handtec · Occasional Visitor Joined: Jun 27, 2005 Posts: 9

Firstly PCB.... Seems like you have mistaken our company with another as you have posted two identical complaints to two seperate companies

Tradesman. It also seems you have mistaken our company with another as we do not use UPS or Indian call centres.

However if we are mistaken please contact me on the email address below.

Emmanual Doonan
cservises@gpsk.com
www.handtec.co.uk

Handtec · Occasional Visitor Joined: Jun 27, 2005 Posts: 9

Tradesman..

re read your email - Indian call centres and UPS I see you are referring to HP. Hopefully HP will have a positive outcome with this.

tradesman · Posted: Sun Aug 20, 2006 5:39 pm Post subject:

pcb1962 · Occasional Visitor Joined: Aug 16, 2006 Posts: 3

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tradesman · Posted: Thu Aug 24, 2006 7:34 am Post subject: update

Justan update on the proggress of my ipaq repair via HP support.
Unit was picked up by UPS on Mon 21st August an delivered to their repair centre in Holland with an expected return date within the next 5 days.
However I received an email this morning to tell me they were out of the spare parts needed for the repair (do'nt like the sound of that) and I would be contacted by email when the unit was ready for delivery Sad

So my GPS days have been curtailed somwhat.
In the meantime I am still waiting for an email from Handtec to tell me the missing speaker mount will be delivered.

Watch this space!
_________________
regards tradesman
ipaq 6515 running tom tom navigator 5

tradesman · Posted: Fri Aug 25, 2006 8:00 pm Post subject: why bother

Why bother having this section at all if a member says anything bad about a sponsor his post is removed.
Who listens or cares anyway.
A sadly dissilusioned member. Evil or Very Mad

_________________
regards tradesman
ipaq 6515 running tom tom navigator 5

lbendlin · Posted: Fri Aug 25, 2006 9:14 pm Post subject:

Rules are rules. That poster had less than 10 posts.
_________________
Lutz

Report Map Errors here:
TomTom/TeleAtlas NAVTEQ

tradesman · Posted: Fri Aug 25, 2006 9:35 pm Post subject:

peterc10 · Posted: Sat Aug 26, 2006 11:29 am Post subject:

Tradesman

you need to know why the rule was first introduced since I think I was one of the members that suggested it. We were getting a lot of posts from new members praising one particular supplier that read almost like an advertisement. Wonderful praise with absolutely no real detail. The new member then never posted again. Many of us were (and remain) suspicious that these were not real members or real feedback.

In this case I think the removal is entirely correct. It is obvious that pcb1962 has confused Handtec with Handnav, two entirely different suppliers, as can be seen from his other post.
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Peter
HTC Sensation
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