Quest 2 does not recognize external power source

ogsarg · Occasional Visitor Joined: Apr 25, 2006 Posts: 15

My new Quest 2 is my first GPS. I had it on the car charger/speaker unit for a half hour or so when the low batter light came on. When I look at the battery indicator screen, it does now show that it is charging or connected to external power. I have checked the cradle and see that there is 5VDC on two of the terminals that mate up to the contacts on the rear of the unit. I get the same indication when it is connected to a PC with the USB cord. Two questions:

1. Should it charge via the USB cord?

2. Is there anything that needs to be done to a new unit in order to get it to charge?

Thanks for any advice.

cal50 · Occasional Visitor Joined: Feb 21, 2006 Posts: 14

Mine did the same thing. I wiggled it around on the mount a bit and it made contact.

oddsock · Posted: Tue May 23, 2006 7:19 pm Post subject:

There is not enough power through a usb cable to charge the internal battery .If you want to charge from the mains you have to buy a mains charger as an extra .I think leaving one out from the standard kit may be a cost cutting exercise as I had one with my Quest 1.

Try pluging into car charger which will auto switch the Quest on ...then switch it off and let it charge,you should see the battery symbol jumping around the screen.

Dave
_________________
TomTom one v1,tomtom one v 3,TT Start20,Garmin Oregon 300,Nuvi 300
Garmin Quest

Skippy

ogsarg · Occasional Visitor Joined: Apr 25, 2006 Posts: 15

Thanks for the information. I did have the speaker working, but there was no lightning bolt on the battery indicator when in the cradle.

It also did not turn on or off when plugging or unplugging the cig adapter. I guess it is either defective or the cradle contacts are not meeting up with the contacts on the unit. Since it's brand new, I think I'll just send it back and get it replaced.

What is the charging voltage supplied by the cradle? I did measure 5VDC on two of the prongs. If the charging voltage is 5V, then it seems that it could get that via the USB also. It's a little dissapointing that they don't supply an AC adapter.

Thanks again for the helpful info.

Skippy · Posted: Wed May 24, 2006 1:38 am Post subject:

ogsarg · Occasional Visitor Joined: Apr 25, 2006 Posts: 15

bigbob · Posted: Wed May 24, 2006 6:08 pm Post subject:

Try a little WD40 on the end of a cotton bud and give the contacts a rub. The Quest 2 is supplied with a PSU in the UK but I don't think the USA Q2's are.

cheers Bob

oddsock · Posted: Wed May 24, 2006 9:02 pm Post subject:

This may seem silly but have you flipped out the aerial before putting it in the cradle??

Dave
_________________
TomTom one v1,tomtom one v 3,TT Start20,Garmin Oregon 300,Nuvi 300
Garmin Quest

ogsarg · Occasional Visitor Joined: Apr 25, 2006 Posts: 15

Definitely had the antenna flipped out. Cleaned contacts on both sides. Wiggled the

around while watching the battery indicator and never got any indication that it was charging.

I suspect the contacts for the 5V were mis-aligned and I problaby could have tweaked them but they looked pretty fragile and didn't want to break them.

On a positive note, I got an email from the retailer saying they shipped the replacement today. I just shipped the other one on Monday and they haven't even received it yet. Very good service for a discount retailer.

I'll let you all know how it goes when the new one arrives.

cal50 · Occasional Visitor Joined: Feb 21, 2006 Posts: 14

I am in the U.S. and yes I had to buy the house power adapter. I found one on ebay. It is not a precision part to say the least. I found that both the car mount and the home adapter can be attached to the quest 2 and not make contact. Mine always works after a small adjustment. My daughter bumped it in the car once and instead of hearing the voice prompt I heard the beep beep for signal to turn.

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