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910 Audio book help.
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CeeJay
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Joined: Jan 06, 2006
Posts: 360
Location: East Sussex

PostPosted: Mon May 15, 2006 8:28 pm    Post subject: 910 Audio book help. Reply with quote

Hi all.
I've just downloaded an audio book from audible.com using audible's software then copied it to the TT. Their software says it's installed on the TT but the Audio book icon is still greyed out on the unit.
Any ideas?
Any help would be greatly appreciated.

CeeJay.
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jaycr
Occasional Visitor


Joined: Mar 01, 2006
Posts: 40

PostPosted: Mon May 15, 2006 8:37 pm    Post subject: Reply with quote

Hi CeeJay
I have the same problem. After extensive emails back & forward with TomTom Support the bottom line was as follows:-

"Dear Mr./Ms Robertson,
At the moment we do not have a solution available for this issue.
However, we have identified the cause and we are working on a
solution which probably will be made available via our site in the
near future.
Thank you for this valuable feedback and please keep an eye on our site.

With best regards,

The TomTom Customer Support Team"

That was after answering some deep probing questions like "have you tried turning the unit off and switching it back on again?" Damn, never thought of that :-)

Rgds
Jim
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CeeJay
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Joined: Jan 06, 2006
Posts: 360
Location: East Sussex

PostPosted: Mon May 15, 2006 8:44 pm    Post subject: Reply with quote

Hi jaycr.

I've seen that other people have got it working OK.
How can some units work and some not? They're all made from the same 'bits' and v6.020 is v6.020 wherever you are.
Now totally confused Confused

CeeJay
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MELennium
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Joined: Sep 25, 2005
Posts: 337
Location: County Durham

PostPosted: Mon May 15, 2006 9:16 pm    Post subject: Reply with quote

Have you downloaded the Audible manager? When your TomTom is connected to your computer it will show all your downloads as well as the samples in the lower section of Audible manager. Click on activate under devices & they should all work then.
_________________
TomTom Go 910 (3) v.6.522 Map Western Europe v.650 with useless TMC receiver
Ex. owner TomTom 910 (2) Returned Faulty
Ex. owner TomTom 910 (1) Returned Faulty
Ex. owner TomTom One v.5.420 Map UK v.605
Ex. owner Garmin i3 v.2.7 Map UK V.7
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HappyTrucker
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Joined: Apr 28, 2006
Posts: 96
Location: Bolton,UK

PostPosted: Mon May 15, 2006 9:48 pm    Post subject: Reply with quote

I'm having the same problem. It seems to be intermittent though. Sometimes the thigs are there. Sometimes they're not....

Good to see they're working on it, but I really hope they'll have it sorted soon - it was one of the main buyings points for me Crying or Very sad
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mikealder
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Joined: Jan 14, 2005
Posts: 19638
Location: Blackpool , Lancs

PostPosted: Mon May 15, 2006 10:20 pm    Post subject: Reply with quote

Welcome to the club! - yesterday I wanted a greyed out icon of the audio books and its not difficult to create, add some mp3 etc un-dock from the PC and I had the screen shot I needed, it then took me a further two hours to get the audio books back displayed on the unit , go to Audible Manager and try a refresh, if this fails prod the 910 reset hole (its next to the connector on the underside - do not prod the hole on the front panel as that is the microphone - RTFM on this one as you could cause serious damage to your device), if this fails try a re-dock to the PC then fire up audible manager and play a clip from you desired audio book - this was the only way I found last night to get it back - Mike
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CeeJay
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Joined: Jan 06, 2006
Posts: 360
Location: East Sussex

PostPosted: Mon May 15, 2006 10:26 pm    Post subject: Reply with quote

Hi All.
Just tried MELennium's method and it worked for me. :D
Didn't work the first time though, but worked on the second go.
Thanks guys your the biz. Clap

CeeJay.
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MELennium
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Joined: Sep 25, 2005
Posts: 337
Location: County Durham

PostPosted: Mon May 15, 2006 10:31 pm    Post subject: Reply with quote

Hi CeeJay

Glad youre sorted, just wish TomTom would sort the bug out now.
_________________
TomTom Go 910 (3) v.6.522 Map Western Europe v.650 with useless TMC receiver
Ex. owner TomTom 910 (2) Returned Faulty
Ex. owner TomTom 910 (1) Returned Faulty
Ex. owner TomTom One v.5.420 Map UK v.605
Ex. owner Garmin i3 v.2.7 Map UK V.7
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HappyTrucker
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Joined: Apr 28, 2006
Posts: 96
Location: Bolton,UK

PostPosted: Mon May 15, 2006 10:37 pm    Post subject: Reply with quote

So far, the only thing that sorts mine out is having no mp3s on the 910 along with Audiobooks.
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CeeJay
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Joined: Jan 06, 2006
Posts: 360
Location: East Sussex

PostPosted: Mon May 15, 2006 10:42 pm    Post subject: Reply with quote

Hi HappyTrucker.

Haven't tried any mp3's yet, and for the moment don't think I'll bother till it's sorted.
Once again thanks for all your help.

CeeJay.
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HappyTrucker
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Joined: Apr 28, 2006
Posts: 96
Location: Bolton,UK

PostPosted: Mon May 15, 2006 10:44 pm    Post subject: Reply with quote

CeeJay wrote:
Hi HappyTrucker.

Haven't tried any mp3's yet, and for the moment don't think I'll bother till it's sorted.
Once again thanks for all your help.

CeeJay.


Mp3s seem to work with no problems (although I've not managed to get playlists working yet). It just seems that mp3s with Audiobooks causes some sort of software glitch.
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vickyarcher
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Joined: Jun 16, 2005
Posts: 37
Location: Coventry.UK

PostPosted: Mon May 15, 2006 11:00 pm    Post subject: Reply with quote

Happytrucker

You have to use a program like Windows Media Player or itunes to create a playlist (make sure you save it as a .m3u file) then load it on to the Tomtom.
You can't create playlists on the tomtom Confused
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HappyTrucker
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Joined: Apr 28, 2006
Posts: 96
Location: Bolton,UK

PostPosted: Mon May 15, 2006 11:00 pm    Post subject: Reply with quote

May I just another thing to this?


AAAARRRRGGGGHHHHH - the ruddy Audiobooks have just popped back into life. I need a lie down. Evil or Very Mad

Confused
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HappyTrucker
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Joined: Apr 28, 2006
Posts: 96
Location: Bolton,UK

PostPosted: Mon May 15, 2006 11:02 pm    Post subject: Reply with quote

Ooops....Just missed you Vicky.

I did that, and they didn't show up on the TT. Will play about with it tomorrow when I get in from work (just going now).

However, I'm reluctant to do anything that may eradicate my audiobooks again. You'd think I'd have learned after Windows XP - never buy anything on first release
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HappyTrucker
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Joined: Apr 28, 2006
Posts: 96
Location: Bolton,UK

PostPosted: Tue May 16, 2006 9:54 pm    Post subject: Reply with quote

Just to update - still got the audiobooks (for now) but still no luck with mp3 playlists. Used Media PLayer and Winamp to create one, but when uploaded to TT - nothing. Any particular format to use?
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