driver installation help needed

[badger64]

i need some help by a computer genius! unable to install tomtom one onto computer to back up. it appears to be a driver problem,after going through 'upgrade device driver wizard' it finds 'driver which is suitable for this device' as tomtom go when i click next to install it says; an error occurred during the installation of the device. the installation failed because a function driver was not specified for this device.
if anyone could help me solve this problem i would be grateful. thanks badger64.

[gingernut777]

What Operating system have you. But at a guess i would say need USB drivers, or enable them in bios.
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Using an A to Z
Sextant & Compass

[alix776]

if you have an sd card reader try backing up for there as the sd card should have all the information on it just make sure veiw hidden files is checked in the properties
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currently using aponia truck navigation on windows phone. Good bye IOS don't let the door hit you on the way out .

Oh the joys of being a courier.
device Lumia 950 xl

[badger64]

operating system is windows 2000 professional, other items ie mp3 players and digital camera work fine through usb.

[Oldboy]

Try putting the SD Card in the camera and transferring the files that way.
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Richard

TT 910 V7.903: Europe Map v1045
TT Via 135 App 12.075: Europe Map v1120

[badger64]

what a good idea. i wish i had thought of that 2 days ago.but i have just been to a mates house and backed up the data to his computer and downloaded it to a cd. now i need to fix the the driver in my computer to allow me to download low bridge warnings to my tomtom, but thanks for your suggestions richard.

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