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Joined: 11/07/2002 14:36:40 Posts: 23848 Location: Hampshire, UK
Posted: Thu Dec 22, 2005 12:05 am Post subject:
chris_w wrote:
Have you thought about asking for more volunteers? I have no doubt you would have loads of replies.
I wouldn't doubt it (although given this thread I now wonder!). However, we are looking to expand, provide a better service, make downloads simpler etc etc and we need to fund this, volunteers are great but they are not the answer here.
What's very dissapointing is the ferocity of the reponses from what is a very small fraction of our user base, less than 1% of our userbase. The reality is very different. Is it surprising that we do not respond to every baited post? _________________ Darren Griffin
Joined: 11/07/2002 14:36:40 Posts: 23848 Location: Hampshire, UK
Posted: Thu Dec 22, 2005 12:11 am Post subject:
I should add that if we are guilty of handling this poorly then so be it, none of us are PR Guru's but we have , do and will always firmly be supporters of GPS and we're simply trying to raise the game.
We consulted on and decided a unit price for the database based on many factors. Thanks to Merchant card services and PayPal any less than £2 would have meant a large proportion of the sum going into their coffers and so £2 was the obvious sum. We may well consider incentives, discounts, rewards etc but we are a way off any implementation as yet and so we do not know what will be the case when we go 'live'. _________________ Darren Griffin
The £2 per download is fine, but i hope you will at least consider an option of a £20 (ish) annual subscription? _________________ Garmin Streetpilot i3,
Tomtom One
_________________
Paul
Of the 30 pages of posts, a large number are new posters without any track record on this website and the total number of unique posters is a tiny percentage of the regular database users.
So by making that statement are u saying that we as new users have no right of comment over this matter?????
You then go on to say this :
Darren wrote:
However I would ask all our regular readers to weigh up each post on its merit, there are a large number from new users and there are many from posters who have NEVER contributed previously either in the forums or via camera submissions.
Again pointing out newbies ,who in your eyes it seems dont have any valid points to make,to be honest i think if this is the way you represent yourself to "newbies" then i wouldnt be suprised to see them turn on there heels and go elsewhere,ok so a handfull of newbies going wont hurt PGPSW but it doesnt do much for members freedom of speech.
Joined: Jun 07, 2005 Posts: 34 Location: Pontefract, England
Posted: Thu Dec 22, 2005 12:27 am Post subject:
Darren,
To you and the other PGPSW Team and moderators it would never be my intention to dissmiss the wonderful work that has been put into this site since its inception.....for that I thank you all. I, personally have only been into GPS for just over 9 months...and I used this site as my PRIME source of research material before plunging in and buying some gear. I feel I have saved myself much angst (and money) in doing so. I have purchased alll I need through your various advertisers/sponsors. I have obtained help from the forums an the past also.
I personally do not have a problem with paying for the database (to which I have not yet contributed (mainly due to not understanding the process...POICapture, I feel, has made this easier), though I do feel that a per download model would not be favourable from my own point of view. Why not a "members-only" section of the site where an annual subscription can be charged.
You say that you want to expand and improve things further.....why not tell us about some of the ideas you have planned...then we might be able to judge whether a payment would represent "good value for money"...suggest levels of subscription.....classes of members....etc etc.....just thoughts.
On reflection, I feel that if this had been explained more fully in the first instance then some people would have understood where you were all coming from.....instead of feeling put out at having to pay for their own information. It is all about "managing change" as the saying goes in management jargon and it seems that you probably set off on the wrong foot!
So please....lets hear about the things you have planned.....this is an exciting time in GPS....lets all share it and hopefully feel a part of it! _________________ Regards,
i think it is a fair price for a worthwile product
considering the time and effort not to mention the bespoke software developed here and the almost endless support we recieve in the forums it not to much to ask
running my own website, like some others here, and more likely 99% of people here dont run a webite, there are costs that soon add up, fortunately, my website sells my business and it isnt logged with google etc as i only advertise locally and dont want enquiries from ireland or the outer hebrides, but with a busy site like this the costs can grow as the popularity grows due to bandwidth.
sure advertising is going to bring in revenue, but look at other thinks like planning events and the costs incurred by the team travelling to and from, not to mention telephone calls.
i truly think some people here are acting like muppets and cant see it as a bargain
maybe the old british attitude of "I WANT EVERYTHING FOR NOTHING" is more prevalant than i thought.
at the end of the day you lot have no qualms about spending hundreds and hundreds on the latest gear but have a severe problem over a £2 quid levy that often raises your awewrness to licence killers
Posted: Thu Dec 22, 2005 12:51 am Post subject: Backlash, but who cares
Just like the congestion charge people were against it, this is the same thing - people are against it but will still end up paying. Although you will probably be able to download the database from so many sources that the income will be minimal.
If the pocketgps team introduce feature such as auto update and installation of the database via a sync system then this is something revolutionery and people will pay for this - you can see that the vast majority of users do not even know how to copy and paste files over - you can tell from the number of posts in the camera database section
Joined: Jun 07, 2005 Posts: 34 Location: Pontefract, England
Posted: Thu Dec 22, 2005 1:16 am Post subject:
Darren,
Further to my previous post .....(at the risk of repeating myself)...had it not been splashed all over the home page "Camera Database to go professional" and had, instead been explained fully as an intended expansion and general improvement of the site (and the services offered through it ),with some ideas and intentions actually being proposed, then I am sure that people would have been more inclined to be positive where they could perceive a benefit. Everyone likes "something for nothing", myself included....the mistake IMHO was to wrap it around just the camera database and the bandwidth issue.
Some people will ALWAYS object to having to pay for anything that was previously provided "free" (to them). The majority would be willing, I am sure, to pay for added value on the site and/or a vastly expanded site/experience/bespoke software/easier downloads/additional POI's/additional reviews etc etc.
I dabble a little in family history, where on many sites the user can view material (indexes) freely but then has to purchase credits in order to view/download the really useful information that they require. The more credits that the user purchases, the cheaper each individual view/download becomes. In this instance...the credits are time-limited but that need not necessarily apply.....database contributors could maybe qualify for addtional or discounted credits......just further thoughts thats all.
I suggest you (and the team) maybe produce an article for the home page outlining some of the plans and enhancements you would like to implement on the site for us all to see....maybe then there would be more positive feedback when people are able to see the whole picture rather than the the blinkered view of the camera database only...it is, after all, only one part of this site's user-experience (though no less important for that.....many thanks Oldboy!). _________________ Regards,
Posted: Thu Dec 22, 2005 1:56 am Post subject: Darrens poor replies
You state the obvious that other like minded business people say you should be charging, what would you expect like minded people to say?
I've visited the site for over two years and joined the forum when I got my own satnav.
The reputation of this site has been built using input data and experience provided free by many of its forum members whilst you state that talk and planning for a "professional pay side " has been going on for a long while.
I would say you have hidden you intentions, you can disagree, but have you really been open about your plans?
You have also sought voluntary donations, so you have extracted funding without being open and above board re your commercial aspirations and plans.
Above the PayPal Donate link it states "please help support the pgpsw COMMUNITY"
Where exactly does "COMMUNITY" fit into yours and your fellow directors well planned professional charging scheme?
You can duck and dive as editor, but it seems clear that you have failed some simple common business manners. You talk about FACT but talk twaddle and ignore how you have promoted the ethos of the site as a COMMUNITY.
We have helped build the sites reputation as members of a COMMUNITY as you state, now a small number decide to make part of what the COMMUNITY has built a paying business.
Please state your intentions! Our donations have helped fund your business start up costs. Yours, not the communities who will now have to pay for what they have helped provide.
Do you honestly see this as a fair way to work? Will you exclude all forum posts as they are our intellectual property. And as I said to BT, NTL, SE, NCP, Vodafone and others. Are you prepared to gamble that your legal representation is as good as mine? They all backed down!
So why not try and start again and use some lateral intelligent thinking before Sh 1 t ing on people!
Posted: Thu Dec 22, 2005 2:48 am Post subject: Re: Questions that need answering from the pocketgpsworld te
Darren wrote:
Of the 30 pages of posts, a large number are new posters without any track record on this website and the total number of unique posters is a tiny percentage of the regular database users.
Darren, I am truly sorry if you and other have beome the targets verbal abuse, but you are missing the obvious on the issue of newbie posters. The new posters by their very nature do not knoweach other and cannot possibly be part of an organised pressure group working against you.
What you have done is to provoke some of the normally silent majority into speaking their minds. You are obviously right - most of your regular downloaders have not expressed an opinion, and they never will - they will simply move onto a new free site without saying "thank you" or "good bye". You should listen those who are prepared to take the trouble of offering you feedback.
We have spoken to many senior representives/owners of GPS corporations and every one so far, without exception or hesitation, thought we should charge.
Now that's not a surprise - perhaps the corporations feel that a free database is more of a threat to their commercial services than a paid-for one?
And I am one of those "newbies" - my earlier post is just as valid - I have used this site in order to research gps, and have recommended it to others (partly on the back of the free database). Just because I have chosen not to post in the past does not make my views any less valid.
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Hi! We see you’re using an ad-blocker. We’re fine with that and won’t stop you visiting the site.
But as we’re losing ad-revenue from this then why not make a donation towards website running costs?. Or you could disable your ad-blocker for this site. We think you’ll find our adverts are not overbearing!