Shopping cart

mark1968 · Posted: Fri Dec 02, 2005 6:57 pm Post subject: Shopping cart

ALK have updated their website with a shopping cart for the upgrade if anyone is still waiting to get their upgrade copies.
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BigH · Posted: Fri Dec 02, 2005 7:11 pm Post subject:

I have tried this already and guess what, it did not work - it rejected my keycode!! I am now awaiting a call to do the upgrade manually. It is now 5 weeks from the time I first registered for the upgrade.

I can't beleive they don't want my money!!
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Northernbloke · Occasional Visitor Joined: Feb 03, 2005 Posts: 55

I gave up waiting for ALK to sort out my upgrade and cancelled the order after almost 3 weeks of waiting and getting nothing from them except 1 useless email blaming customers for asking too many questions for the delay in processing upgrade requests.

neil01 · Posted: Sat Dec 03, 2005 5:54 pm Post subject:

I had dificulties with the website - but adding it to my Internet Explorer 'tusted zone' sorted that one out for me.

I have just had shipping confirmation - so hopefully early next week.

BigH · Posted: Sat Dec 03, 2005 6:47 pm Post subject:

Hi,

you can only add https pages to the trusted zone, the point at which it rejects my keycode is only a http page.

I'll call them on Monday to see what the latest excuse is!!
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Regards BigH

neil01 · Posted: Sat Dec 03, 2005 7:20 pm Post subject:

BigH · Posted: Sat Dec 03, 2005 9:52 pm Post subject:

Thanks for the tip, unfortunately it made no difference - it still rejects the keycode!
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Regards BigH

HellFire · Regular Visitor Joined: Jul 25, 2004 Posts: 126

It worked for me and got an email on 1-12-05 saying its shipped :D cant wait to get it

Robin2 · Posted: Sun Dec 04, 2005 1:01 am Post subject:

It accepted my payment too, but still waiting for it to be despatched Crying or Very sad

Robin
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BigH · Posted: Wed Dec 07, 2005 1:03 am Post subject:

Having applied for my upgrade 5 weeks ago i was getting really p****d off. In the end I sent a really strong email of complaint to the CS department, within 2 hours I had a phone call from the ever so ellusive sales department and they took my upgrade order manually Laughing

It should arrive tomorrow (I won't hold my breath just yet).

What really hacks me off is that no matter how many times you call and speak to the Tech support they will not pass you through directly to the sales department, they claim that they have no direct channel (in a different office!), the best they can do is send them a message which from my experience appears to get ignored. However I may have foiled the system as when the sales dept finally did contact me by phone I got their number via caller ID!!

Here is the number 0207 4044222 Twisted Evil

Enjoy!
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Regards BigH

MONKEYMAN · Occasional Visitor Joined: Dec 07, 2005 Posts: 1

WELL BIG H!!!!!

According to the support site, this number you have given is the technical support number. Please check the website to confirm this.

8O

BigH · Posted: Wed Dec 07, 2005 12:25 pm Post subject:

You're right, Embarassed

I was getting it mixed up with another support number, I've been chasing two non responsive organisations latlely.

I thought it was to easy!!
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Regards BigH

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