Trading Standards ?

[jdw7]

Has anyone been onto trading standards re the non-delivery of the live traffic functionality in CoPilot 5 or am I going to have to do it ? Where's that Ponderous bloke when you need him ?

[PONDEROUS]

Hi, jdw7.

For the past few weeks I have been using TomTom, first of all TT 3 and now TT 5, having all but given up on Copilot. From that experience, I can tell you that I certainly hope that ALK have got things sorted out with Copilot 6. As I have suggested several times, they need to very little more than get CP 5 working as first intended to leave TomTom in the shade as far as performance is concerned.

Having said this, I am not holding out great hope. Furthermore, there's more to this story than how well the product works. As others, including you, have already pointed out, there is the question of whether CP 5 users are going to get the product they were led to expect, and at no further expense.

As Alix776 has pointed out, the cost of bringing a legal suit would be prohibitive and, for the sake of a few tenners, users can buy an alternative product.

Personally, I shall just carry on with TomTom if I don't get a decent version of Copilot. However, for those who want to put in the time, a collective approach to Trading standards might help if it turns out that CP 5 users are being left high and dry. It may well be the case. For one thing, it seems that CP 6 is not going to run in pre-2003 versions of Pocket Windows, so for many existing users to get Traffic there needs to be a CP 5 upgrade - if it remains the case that CP 6 is not being offered free to CP 5 licensees.

Personally, I am hoping that ALK will have thought about its reputation and, even if for no other reason, will look after its previous purchasers.

ALK also needs to do something about gaining new customers. The sheer difference in volume between the Copilot and TomTom forum illustrates that very clearly. It also needs to hold onto its customers, new and old, and if if CP 6 is anything like CP 5, then there is not much chance of that.

As has been said so many times before, ALK need to spell out what they are going to do for CP 5 users. What has changed is that there is no time left: they must do it NOW.

[kmhphoto]

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