Does TomTom support ever reply to anything ??

voodoo · Occasional Visitor Joined: Oct 09, 2005 Posts: 22

Been asking them for ages if I buy tomtom mobile 5 NOW for Sony P910I will it be a FREE UPGRADE when the P990i comes out in about 3 months.

Obviously I dont want to buy if there is no FREE UPGRADE.
Has anyone ever got a reply from them.
Does anyone know where I can get the official tomtom stance on this.

ps is there anyother mobile software youd recommend as good as tomtom with a customer support team that reply.

Thanks

lbendlin · Posted: Thu Oct 20, 2005 5:17 pm Post subject:

What you need is not a FREE UPGRADE but a secondary activation (which is possible after 7 days, and then each half year).
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voodoo · Occasional Visitor Joined: Oct 09, 2005 Posts: 22

The P990 hits UK in 3 months.
If I shell out now for Mobile 5 I dont really want to wait 3 months off not being able to use it while waiting for activation.

The other point is why dont tomtom support answer and give a definitive answer either way.

Small print and I mean small on their website indicates they can withdraw FREE upgrades and all offers at any time.
Do you think thats why they dont answer direct question like if I buy this NOW will you upgrade this when available.

Just curious has anyone ever got any replies from tomtom...HOW ??

realistic · Posted: Mon Oct 24, 2005 4:06 pm Post subject:

Got to speak as I find:- Posted a question late on Friday had a responce at 14:00 today. Not the answer granted but they asked some questions.
Mike

CJackel492 · Regular Visitor Joined: Mar 15, 2005 Posts: 210

Replies from TomTom can take upto a 6 weeks,

I know this from experience,

And this was a major question about how to get TTM5 working on my phone,

Carl,
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Nokia 9500 running TTM5 Sad

realistic · Posted: Fri Oct 28, 2005 12:29 pm Post subject:

Further to this TomTom support have replied on a daily basis to resolve my problem (which was a missing dat file) the last reply took 10 mins.

Regards
Mike

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