i3 from Comet

ShugMonkey · Occasional Visitor Joined: Oct 05, 2005 Posts: 3

Hi all,
i purchased an i3 from Maplin, upgrading from a Palm Tungsten with Kirrio.
My father-in-law was so impressed he rushed out to Comet and bought 2 of his own.
On one of these the roller button got stuck and Comet have refused to replace the i3, and have made him return it to garmin for repair.
Comet have no understanding of customer support, avoid them at all costs.

SM

MELennium · Posted: Thu Oct 06, 2005 12:41 am Post subject:

Shugmonkey
Your father in law should have threatened them with trading standards and they would have backed down. Consumer rights are at this site:

http://www.tradingstandards.gov.uk/cgi-bin/calitem.cgi?file=ADV0043-1011.txt

zogman · Posted: Thu Oct 06, 2005 9:07 am Post subject:

the unit is faulty and by law comet are obliged to replace it...threaten them with trading standards..

ShugMonkey · Occasional Visitor Joined: Oct 05, 2005 Posts: 3

Well I phoned their Customer Services Department and quoted all these things and they refused to budge.
They are in breach of contract afaik, but they refuse to recognise this.
SM

zogman · Posted: Thu Oct 06, 2005 10:25 pm Post subject:

you can..
1.take it back and say its not what you want and ask for a refund.
2.its not fit for the purpose that its designed to do ie stuck roller button
3.contact trading standards

01101000_01101001 · Posted: Thu Oct 06, 2005 10:43 pm Post subject:

ShugMonkey where are you from? If your near me i could go in to the shop and i guarantee they will change it for you...they hate people shouting in the store.
Let me know if you are local..
Ian

ShugMonkey · Occasional Visitor Joined: Oct 05, 2005 Posts: 3

Thanks for the replies.
My father in law has decided to send it back to Garmin, against my recommendation.
I have written a stinking letter to Comet asking them to expalin their actions and quoting the Comsumer Act of 1999.
I have asked for compensation due to inconvenience and travel expenses.
I will let you know how we get on.

The store is Comet Harlow.................

ps73uk · Regular Visitor Joined: Jun 15, 2005 Posts: 116

I had one from Currys that was doing exactly the same, took mine back to Curry's and they changed it for a new one straight away with no problems atall, must admit i have had problems with Comet before and it's a company i would never considering shopping at now, Comet in my opinion always seem to have very poor customer services.

To be honest i would have created a scene in the store, but thats just me, i love a good argument! Wink

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Garmin Streetpilot i3,
Tomtom One
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Paul

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