My TomTom Go blew up

TM · Posted: Tue Jul 19, 2005 7:02 pm Post subject:

Hi Steve

I'm buying one :o

My warranty is nearly out and I don't want to take the chance. I thought it was safe after all this time but there have been two reports today of leads of similar age going bang. It will cost a bit but at least I have peace of mind.

Tony

sgould · Frequent Visitor Joined: Oct 05, 2004 Posts: 1320

Is the new lead with the clear fuse the one that has melted in a couple of 700's so far?
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Eldar · Posted: Tue Jul 19, 2005 8:56 pm Post subject:

What? WheN??????? WHERE???????????

mcgroa · Occasional Visitor Joined: Jul 17, 2005 Posts: 9

interesting further development from my expansys experience.

they contacted tomtom re cost of getting an out of warranty repair done and got a quote of 175 EUR plus TBD shipping costs......

i'm glad i'm getting it replaced by tomtom for free under warranty - they unlike expansys were prepared to accept that my tom tom blew up whilst under 1 year warranty even though i was contacting them 10 days later since i was on vacation.

if I wasnt getting the free replace i'd be seriously p'd off at spending what was 450gbp at the time on something that blew up after 1 year and then have to shell out 120 gbp plus on top....

ajlee7 · Occasional Visitor Joined: Oct 13, 2004 Posts: 27

mcgora,

You are not alone. Had my TTG Classic since Oct and just today, it stopped working. My TTG became very hot and a burning smell. I pressed the reset button for 15 seconds but green light only turns on if I press the power button. I'm afraid it's been fried. I just got a new mount and upgraded my SD card. I'm going to call TT tomorrow for a repair and I hope they are good enough to swap/exchange one for me.

I think my car charger had a surge that blew it up. How can I prevent this from happening next time?

TTG has been very good to me.

FazerBoy · Occasional Visitor Joined: May 17, 2005 Posts: 24

This is the reply I have just got from TT customer services about the car charger with the cerise (pink) fuse, albeit after a weeks wait!!

'We are not aware of any issues with the CLA , if any Tomtom item fails within the warranty period it will be replaced' .

I had even sent them copies of some of the examples on this forum!

Cheers
Steve

sgould · Frequent Visitor Joined: Oct 05, 2004 Posts: 1320

Have a look at this article:

http://www.satnav-shop.com/index.php?ln=en&pg=6&sec=9
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TTGO 700 (dead)
iPhone 3GS + TT holder
iPhone 5 (hers!)
Western Europe Map
Eastern Europe Map
Kenwood DNX-4210DAB with Garmin maps

ajlee7 · Occasional Visitor Joined: Oct 13, 2004 Posts: 27

If it's fried as expected thru a faulty power surge, do you guys think the SD in the unit at the time of the incident is still ok? I hope so because I just purchased the SD 1GB last week!

dill · Regular Visitor Joined: Aug 05, 2005 Posts: 74

Hi ajlee7

Sorry to hear about your TomTom, try the sd card in a reader if it works in that then it should be ok.

Dill

ajlee7 · Occasional Visitor Joined: Oct 13, 2004 Posts: 27

Thanks. I don't have a SD reader but will hope for the best. Crying or Very sad

The good news is I called TT's toll free number and since it's under the 1yr waranty all I need to do is send it back to their factory. They will evaluate it in 2-3 days and determine to fix or send a repalcement. That's great service.

Snig · Posted: Sat Aug 13, 2005 12:33 am Post subject:

In the UK, don't forget that regardless of the 1 year warranty, the Sale of Goods Act says:

"For up to six years after purchase (five years from discovery in Scotland) purchasers can demand damages (which a court would equate to the cost of a repair or replacement)."

The "up to" depends on the type of item and how long you would normally expect it to last. Something like a £500 SatNav would be expected to last longer than a year - especially if you can show that a design fault in their charger blew it up.

If you use a different company's charger and that blows it up, you'd be stuck.

Regards,
Mark.

ajlee7 · Occasional Visitor Joined: Oct 13, 2004 Posts: 27

Sent my TTG Classic and car charger back to TT on Sat and received a new one on Thur. Works great and customer service is A+. :D

mcgroa · Occasional Visitor Joined: Jul 17, 2005 Posts: 9

update is not good for me - getting well p'd off with their cust service.
2nd Sept and still no replacement tom tom.
after being asked for 50Eur to cover repair, I had to raise a "question" on their website that took 2wks to be turned around. The fee was waived.
They then shipped me a tomtom, but somehow between them and UPS, it showed up at my works mail room as an empty packet.
I have now raised another "question" and got a response 2wks later of "we are looking into it".
So 6wks in and still no replacement.

The customer service line sucks - you can NEVER get to speak to anyone.
All you get is the patronising message "get help the easy way at tomtom.com".

Evil or Very Mad

tricktiker · Occasional Visitor Joined: Jul 18, 2005 Posts: 10

I HAD THE SAME SORT OF PROBLEM I SENT IT BACK TO T.T WITH THE CAR LEAD THAY SENT ME A NEW T.T AND A NEW LEAD DIFFERANT
TYPE FUSI IN THE SIDE
RESULT
HAPPINES :P

KEV

rayflan · Frequent Visitor Joined: Apr 06, 2005 Posts: 277

The go has a two year warranty

http://www.mytomtomgo.com/forum/viewtopic.php?t=2984
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