TomTom contact problems

neutron · Occasional Visitor Joined: Jul 27, 2004 Posts: 19

Has anyone else tried to email TomTom with a query?
Their website contact by email requires prior registration and the link doesn't work. If the front of store service is so poor what can we expect of after sales. Looks like the competition will get my business.

BoPeep · Posted: Sun Aug 22, 2004 1:40 pm Post subject:

Hi Neutron,

See this thread here.

HTH.

Bo Peep.
_________________
TomTom 730
HTC Desire - Co Pilot Live Premium (Europe)

neutron · Occasional Visitor Joined: Jul 27, 2004 Posts: 19

Thanks for the info Bo Peep, I've now read your previous reply on this subject.
If TomTom can't organise their website and contact facilities better than they have, whether deliberate or not, I think I'll give them a miss - I may need help after I've purchased, what then?
Appreciate your help.

delboy0754 · Posted: Sun Aug 22, 2004 3:33 pm Post subject:

BoPeep · Posted: Sun Aug 22, 2004 5:01 pm Post subject:

OK, delboy.

Bo Peep.
_________________
TomTom 730
HTC Desire - Co Pilot Live Premium (Europe)

beer · Occasional Visitor Joined: Sep 03, 2004 Posts: 3

I went on the TT website with a general enquiry/whinge re USA maps for Uk purchased TT GO. Got a pretty rapid response. I wasn't happy with what they said and told them so, and got another rapid (and a bit defensive) response about management shackles.

Conculsion
Not happy with content of resposne, but reasonably cheerful I'm not being ignored.

paulwall · Occasional Visitor Joined: Sep 26, 2004 Posts: 2

I know its not TT but i actually got a telephone call from the copilot people when i emailed them with a problem, telling me that a fix was now on their website.

xda · Posted: Mon Sep 27, 2004 6:07 am Post subject: Re: TomTom contact problems

s_roberts · Occasional Visitor Joined: Jun 08, 2005 Posts: 20

Forget tomtom problems at least you can get thorugh to them, I purchase CoPilot for my XDA II and the Copilot person, I think Sunil his name was, was clueless, the fact that he did not know that his own company had a patch to fix the lack of voice on the XDA II when using Copilot is appauling to say the least

zondo · Occasional Visitor Joined: Jul 10, 2005 Posts: 2

After spending good money on a TomTom 300, I recently went to their web site and downloaded new map upgrade 5.10.
I used the exe. option to download this upgrade and OH MY GOD do I regret It.
My TomTom unit now completly refuses to work and just says (maps missing).
Been back to the TomTom web site and posted an e-mail on their technical support.
Recently received answer which just told me to purchase a New SD card for 79 euros.
If this is the best that TomTom technical support can do?

StevenGourlay · Posted: Mon Jul 11, 2005 1:52 pm Post subject:

did you backup your SD card before doing the upgrade?
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Regards
Steven Gourlay
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zondo · Occasional Visitor Joined: Jul 10, 2005 Posts: 2

Yes I did.
And I re-installed my backup onto my SD card but this did not fix the problem.

StevenGourlay · Posted: Tue Jul 12, 2005 1:56 pm Post subject:

strange if your backup is no longer working, i take it you have tried to reset the unit on the base?

All i could advise if that does not work is to call tomtom on 0845 161 0009
_________________
Regards
Steven Gourlay
Bike Pics! Bike Chat! Visit-Ullapool

Eldar · Posted: Wed Jul 13, 2005 4:45 pm Post subject:

s_roberts · Occasional Visitor Joined: Jun 08, 2005 Posts: 20

No point calling that number, it is constantly engaged and tells you to call back !!!

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