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technik
Lifetime Member
Joined: Mar 18, 2004
Posts: 789
Location: Midlands UK
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 Posted: Wed Jun 22, 2005 6:35 pm Post subject: |
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| Choc wrote: | | Choc wrote: | Your order 576### has been shipped on Jun 20 2005 06:13PM.
The following items from your order were shipped:
1 x TTN5 Software upgrade Europe from TTN3
The parcel is sent by UPS and will arrive within 2 working days for EU
countries and 3 working days for other countries.
Wooohooo @ last
Regards
Rob :D |
Still nothing in the post, even though the email said within two working days.
Rob |
Choc..
It comes via a courier and has to be signed for, so hope someone is home? |
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virobono
Occasional Visitor
Joined: Jun 22, 2005
Posts: 1
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| Posted: Wed Jun 22, 2005 8:15 pm Post subject: |
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Phoned UPS today as the package has not turned up and the tracking site is not updating, to be told that it's taken three days to get as far as France. When I last had a TomTom upgrade UPS managed to deliver it to the wrong place.
Other bad UPS experiences include them failing to inform of duty payable - they just wait till you get in touch because you think the parcel is missing - despite having my contact details. |
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dmahon
Occasional Visitor
Joined: Mar 06, 2005
Posts: 21
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| Posted: Thu Jun 23, 2005 8:34 pm Post subject: |
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| dmahon wrote: | | LiveLifeGoJump wrote: | Order No. 5560XX 'Warehouse' (been there since noom 3rd June, hope that means it will be deliveded Monday or Tuesday).
What is the highest (and lowest) order no. issued for TTN 5?
Hope the warehouse staff are at least keeping pace with orders placed but I doubt it judging by the posts on this thread. |
Well I'm having great difficulty ordering it, but if it's of any use to you the latest REJECTed order number of mine is 594962. The first one, six days ago, was 564209. That's 5000 a day. |
Well after finally managing to order it (5995xx) on the 15th (see http://www.pocketgpsworld.com/modules.php?name=Forums&file=viewtopic&t=22309&highlight= for the trouble I had actually placing the order) I got mail saying it was on its way on the 21st and it arrived (left on the doormat) on the 23rd.
Not too bad!
:D |
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dmahon
Occasional Visitor
Joined: Mar 06, 2005
Posts: 21
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| Posted: Thu Jun 23, 2005 8:37 pm Post subject: |
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| dmahon wrote: | | LiveLifeGoJump wrote: | Order No. 5560XX 'Warehouse' (been there since noom 3rd June, hope that means it will be deliveded Monday or Tuesday).
What is the highest (and lowest) order no. issued for TTN 5?
Hope the warehouse staff are at least keeping pace with orders placed but I doubt it judging by the posts on this thread. |
Well I'm having great difficulty ordering it, but if it's of any use to you the latest REJECTed order number of mine is 594962. The first one, six days ago, was 564209. That's 5000 a day. |
Well after finally managing to order it (5995xx) on the 15th (see here for the trouble I had actually placing the order) I got mail saying it was on its way on the 21st and it arrived (left on the doormat) on the 23rd.
Not too bad!
:D |
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nearlylost
Regular Visitor
Joined: Nov 22, 2003
Posts: 67
Location: Weardale Co.Durham
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| Posted: Thu Jun 23, 2005 9:26 pm Post subject: |
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I have ordered twice as follows
Order nr. Orderdate status Shipping status
5459~~ 6-1-2005 Captured 6-8 2005
5949~~ 6-13-2005 Captured 6-21/2005
both delivered two days after capture date
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Hoppy
Regular Visitor
Joined: Jun 16, 2004
Posts: 241
Location: Lincoln
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| Posted: Mon Jun 27, 2005 6:45 pm Post subject: |
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| order no 621xxxx on the 20-6-05 and I'm still waiting, thought if I waited a bit I might get it quicker when I ordered it But that didn't seem to work |
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Terminator
Occasional Visitor
Joined: Mar 25, 2004
Posts: 20
Location: Derby, England
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| Posted: Mon Jun 27, 2005 8:36 pm Post subject: |
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Order No. 616xxx on the 18/6/05 - still in the Warehouse  |
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spvc500man
Occasional Visitor
Joined: Nov 01, 2004
Posts: 33
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| Posted: Mon Jun 27, 2005 9:02 pm Post subject: |
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| ordered on 15/06/2005 order number 602xxx still in warehouse. |
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gokhart
Regular Visitor
Joined: Jun 17, 2004
Posts: 112
Location: London
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| Posted: Thu Jun 30, 2005 8:56 pm Post subject: |
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oh great, I'm number 625043 ordered on 22nd June
_________________
IPAQ 2210 Rom 1.00 CF 512MB
TT3 / TTBT & Fortuna Clip-On |
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bloxy
Occasional Visitor
Joined: Jun 07, 2005
Posts: 23
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| Posted: Fri Jul 01, 2005 4:41 pm Post subject: |
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Ordered 7th June and payment was authorised same day but shipping status remained Wharehouse so I asked Customer support when I might get it. Their reply:
Thank you for contacting Customer Support. We will be working 24 hours a day 7 days a week to make sure your upgrade arrives as soon as possible. However, please allow up to 5 weeks for delivery.
May we suggest that you click into your “My tomtom” account where you will be taken to a login screen. If you have not yet registered as a user, you will be asked to do so first. If you are an existing user, you will be asked to enter your user id ( your email address ).
Choose the icon ‘My Orders’ and you will find a list of the orders you placed in the TomTom mail-order store , double click the order number where you are able to view the details of your order.
explanation of your order status is supplied below:
Waiting: Your payment has not been received yet
Authorised: Your credit card has been validated and the payment can take place as there is enough credit on the card.
Captured: The payment has been received
Expired: Your payment has not been paid. We have not received a positive authorization for your order.
So I checked again today:
Orderdate: Jun 7 2005 11:40AM
status: Captured
Payment: Jun 25 2005 2:06PM
Order total: Euro 127.95
method: AMEX-SSL
Shipping Method: EU
Shipping cost: Euro 9.95
Shipping status: Warehouse
Shipping status date: Jun 7 2005 12:10PM
Still Waiting!!!!!!!!!!!
Tom Tom really are  . |
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bloxy
Occasional Visitor
Joined: Jun 07, 2005
Posts: 23
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| Posted: Fri Jul 01, 2005 5:13 pm Post subject: |
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I have emailed their customer suport again:
Your previous response was not at all helpful, you have now taken paymnt from my card 6 days ago yet my order status is still warehouse, I am not in the habit of making interest free loans to overseas companies, my standard interest rate is a flat rate of 15% charged daily currently you owe me 127.11 Euro you will be receiving my invoice!
Bunch of crooks |
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nearlylost
Regular Visitor
Joined: Nov 22, 2003
Posts: 67
Location: Weardale Co.Durham
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| Posted: Fri Jul 01, 2005 5:31 pm Post subject: |
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| Has your card actually been debited? or have they only checked that funds are available |
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nearlylost
Regular Visitor
Joined: Nov 22, 2003
Posts: 67
Location: Weardale Co.Durham
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| Posted: Fri Jul 01, 2005 5:39 pm Post subject: |
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| I meant to go on to say that my card wasnt debited untill the day it was sent , this was the day it said captured, clicking on the order number when it showed captured it said it was sent, two days later it arrived |
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bloxy
Occasional Visitor
Joined: Jun 07, 2005
Posts: 23
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| Posted: Tue Jul 05, 2005 7:51 am Post subject: |
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These crooks debited my card on 7th June and still not dispatched. Status still showing wharehouse.
This is fraud. I am invoicing them for interest! |
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JJ28
Occasional Visitor
Joined: 12/08/2003 20:27:16
Posts: 31
Location: United Kingdom
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| Posted: Tue Jul 05, 2005 10:55 am Post subject: Shipped |
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My order 631~~~ shipped today (5/7)
Whooaaa |
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