observation about upgrades / reviews of ttn5

iancjc

I guess some people on this forum won't have experienced the joy of upgrading tomtom products in the past.

those that have have often enjoyed a less than fantastic service as the servers get overloaded and the website crashes and orders then have been left in the "warehouse" for days or weeks without despatch.

So a question for Tomtom - why can't we order now for a delivery once its done and ready? This would help them measure demand and get enough cd's pressed. As only the maps have to come on cd, the application could be a simple download this shouldn't be a problem.
Looking at the companies turnover they are now 5 times (by sales volume) bigger than they were in 2003/2004 and I just hope they can deliver this product when it is eventually available.

Of all the things to be completed and bug checked surely they know how much they will charge.

One question for pocketgpsworld.com and the REVIEW of ttn5 dated 14th March with a score of 97.5% . There has recently been mention of a serious bug in the routing which is holding the final version up - was this not in the reviewed version - it is not listed in the problems section - If the product scored so highly 10 weeks ago why oh why is it not available?

I am very grateful of the reviews and advice on this site but reviews of products which then aren't available to buy nearly 3 months leter looks like you jumped the gun.

Perhaps it should have been called a preview not a review.

Ian
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TyTn II (WM6.1) / tomtom one v2
TTN6.03 tomtom 7.xx (one)

lbendlin · Posted: Mon May 23, 2005 3:07 pm Post subject:

We did not say it's aserious bug. In fact it's rather a minor annoyance, and TomTom must be lauded for fixing it anyhow.

From what I can see now the review still holds true. Given all its constraints (like feature reduction from 3.07, no house number accuracy etc.) I still think TomTom is the market leader because they have a very good product.

On the other hand you are right - the upgrade process is catastrophic and not worthy a company of that size. Intriguingly exactly the same currently happens with Navigon and MN|5
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Lutz

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iancjc · Posted: Mon May 23, 2005 3:12 pm Post subject:

lbendlin · Posted: Mon May 23, 2005 3:16 pm Post subject:

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