Map error reporting

Gee-Pee · Posted: Thu Jun 02, 2011 10:26 am Post subject: Map error reporting

Anyone had any experience of success in getting maps updated using the Map Insight to TeleAtlas. I have been reporting map errors to them for a little while now and it is particularly intuitive and easy and you get regular updates as to the progess of the amendment.
However, although they say it only takes a short while to check and amend the update, they go on to say it could take a long time for it to appear on new maps.

Edit: Sorry that link is broken - try Here

So, Any successes Question

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Gee-Pee
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Andy_P · Posted: Thu Jun 02, 2011 10:37 am Post subject:

There have been several reports recently, here and on other forums, that there has been a sudden flurry of emails from TeleAtlas (now TomTom) thanking people for reports thay made back in 2006-2008!!!

It seems they have got someone trying to reduce a huge backlog of un-actioned reports.

I got one of the emails a month or so ago, thanking me for a road name change I reported in 2007, with a link to the position on the on-line map. Shame it still showed the old name! Evil or Very Mad

Incidently I've been correcting it via mapshare on every map version since, and it finally seems to have been corrected now.
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Gee-Pee · Posted: Thu Jun 02, 2011 10:43 am Post subject:

Sounds encouraging Wink

Yes, i have been using Mapshare as well. Two pronged attack.
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IanS100 · Posted: Thu Jun 02, 2011 8:22 pm Post subject:

I was in that little 'flurry' of activity getting 3 emails from TeleAtlas telling me that they were confiming my submissions from Aug & October 2008, it's good to know that TeleAtlas finally got there but almost 3 years??

Stampy72 · Posted: Fri Jun 03, 2011 1:53 am Post subject:

g0tch · Posted: Sat Jun 04, 2011 7:08 pm Post subject:

I reported a lane that has been closed for many years. I had to block it ever since I had my TT. It was reported on 24 May here http://mapinsight.teleatlas.com/mapfeedback/ReportStatus/7052d2d5-d73b-102e-8596-ef1dc27810ea/en and according to Map Insight; it had completed the work on it. God knows when it will reach TT.
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technik · Posted: Sun Jun 05, 2011 12:03 am Post subject:

g0tch · Posted: Sun Jun 05, 2011 8:18 am Post subject:

I certaily won't hold my breath.
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Froggy · Posted: Sun Jun 05, 2011 10:57 am Post subject:

Can't help but be rather cynical. I got 2 emails about errors reported over 2 years ago - told one will be incorporated in the new map... The changes I reported had already been in the last two maps; the only problem is that for the last 3 or 4 maps, a completely new road layout completed well over a year ago, superseding these changes, still is not shown in 870, despite being correctly shown in 845.

Also, the road in a new estate where my daughter and family moved to 5 years ago is still not shown on the latest map. They still have problems with delivery drivers who do not know how to find them.

'On average 15% of roads change every year. Be up-to-date, just download a new map and go!'

Could this statement on the Tomtom maps page fall foul of the Trades Descriptions Act? It seems to imply maps are never more than a year out of date!!!
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technik · Posted: Sun Jun 05, 2011 12:51 pm Post subject:

mccririck · Posted: Sun Jun 05, 2011 7:12 pm Post subject:

One of my replies said no further action is planned. Not sure why when their map is Censored

wrong.

Edited by DennisN -Don't do it please

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