TOMTOM CUSTOMER SURVEY

exportman · Posted: Tue Jan 18, 2011 2:06 pm Post subject: TOMTOM CUSTOMER SURVEY

Hi

Got an email today with a link to a survey

The link is unique to each participant so I cant post a link here

Too ages to complete doubt thought they will take any notice but completed it anyway

MaFt · Posted: Tue Jan 18, 2011 2:19 pm Post subject:

Was it another dubious one with question/answers like:

what do you think of our service?
a) excellent
b) very good
c) good

so that when they publish results they can legally say that 100% of those asked thought their services were at least 'good'...

MaFt

dhn · Posted: Tue Jan 18, 2011 2:19 pm Post subject:

Of course they take notice!

They always send these out when they want to test the 'Delete' key on their computers! Razz

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David

DennisN · Posted: Tue Jan 18, 2011 8:40 pm Post subject:

No, it's not the usual good/very good/excellent?

I've got two (so far - probably another half a dozen to go) and he's right, it does take ages - I think it forecast about 10 minutes, woefully short (so I'll not be completing more than one - I was tempted to record all my bad answers to make sure I give the same ones each time, but I just don't have the time at my age!). You will be comforted to know that TT still are unchanged - the last page displays "Click here to close this window" and when you click, of course, it doesn't close the window!

The thrust of it seems to be a possibly genuine attempt to get feedback on the live services (one of the emails was to my Go700!!). But I have to say my least favourite parts were a couple of lists, one of 5 and one of 15 items to be placed in sequence of first to last importance and it won't let you not place them all. As usual, I felt some concern that answers might be interpreted as favouring some features even though they get poor comments.
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Dennis

If it tastes good - it's fattening.

Two of them are obesiting!!

PaulB2005 · Posted: Tue Jan 18, 2011 9:42 pm Post subject:

DennisN · Posted: Tue Jan 18, 2011 10:09 pm Post subject:

I guess it's a bit device specific. I did it again, this time for a Go700 and it didn't give me those questions. It still didn't close the window.
_________________
Dennis

If it tastes good - it's fattening.

Two of them are obesiting!!

2216 · Regular Visitor Joined: Dec 10, 2005 Posts: 245

It gave me a chance to say that their new maps with extra features ( extra grass and trees ) changed my device from 42 countries ( sold as ) to about 15.

mccririck · Posted: Fri Jan 21, 2011 10:32 pm Post subject:

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