Garmin Quest Frozen - help please

oxters · Occasional Visitor Joined: Mar 26, 2008 Posts: 8

Hello

My Garmin Quest (6 years old) has frozen. The trick of pressing the on/off and zoom together shuts it down but when switched on again it doesn't find sats - just keeps searching and the menu and other buttons "bleep" but don't work. I have tried to connect it to my PC to update software but as I can't switch to "use indoors" it doesn't hook up. I am thinking of screwing off the back and disconnecting the battery to see if it will go again after that? Might that work? Any advice appreciated.

oxters · Occasional Visitor Joined: Mar 26, 2008 Posts: 8

I got this fix from Garmin and it may help someone else in the same situation. It worked for me

I would try a master reset to see if it will fix the issue.

A master reset will erase all waypoints or favorites and will restore your device to the default factory settings.

To perform a Master Reset on a Quest® unit, follow these steps:

With the device powered OFF, press and hold the Page and OK buttons simultaneously
While holding the Page and OK buttons, power the device ON
A message stating Would you like to erase all user data? should display. Once this displays, release the Page and OK buttons
Select Yes
Press the OK button
At this point the device will power OFF and back ON automatically
Once the device powers back ON, you will be asked to enter your Language and Time preferences

Your device has now been fully Reset

After the Quest® is set up, if indoors, please go outside to allow the device to acquire the satellite information from the vehicle. Ensure that the device has a clear line-of-sight with the sky.

PaulB2005 · Posted: Tue Apr 28, 2009 6:06 pm Post subject:

oxters - Sorry no-one answered your question here. It happens occasionally but not often, but thank you very much for coming back and giving a full solution. It's very much appreciated.

oxters · Occasional Visitor Joined: Mar 26, 2008 Posts: 8

My pleasure Paul

I can see that this is a friendly helpful place and I have made use of the info herein in the past. I am happy to put a little back in.

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