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alan_sh Lifetime Member
Joined: Aug 25, 2005 Posts: 545 Location: UK
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Posted: Sun Mar 01, 2009 11:35 pm Post subject: Are we entitled to the latest maps? |
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I bought my wife a Go 930 which she opened yesterday. Today it says (from TT Home) that the maps are 4 quarters out of date and that she can PURCHASE up to date ones.
Surely we are entitled to the latest maps? If so, how do we get them?
Thanks for any info
Alan |
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Seamaster Frequent Visitor
Joined: Jun 05, 2006 Posts: 331
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Posted: Sun Mar 01, 2009 11:49 pm Post subject: |
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Tomtom Home - Tools - Use Latest Map Guarantee |
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falkirk81 Pocket GPS Verifier
Joined: Jul 07, 2006 Posts: 1649 Location: Newcastle, England, UK
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Posted: Sun Mar 01, 2009 11:52 pm Post subject: |
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Was the unit brand new, or used?
Usually, if the LMG is valid, once connection to Tomtom is made through home, the updated free map should be offered. _________________ Tomtom GO 1005 LIVE
iPhone 12 |
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alan_sh Lifetime Member
Joined: Aug 25, 2005 Posts: 545 Location: UK
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Posted: Mon Mar 02, 2009 12:18 am Post subject: |
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Seamaster had it right - thanks
Alan |
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Andy_P Pocket GPS Moderator
Joined: Jun 04, 2005 Posts: 19991 Location: West and Southwest London
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Posted: Mon Mar 02, 2009 3:44 am Post subject: |
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It *should* offer you v825 maps (which came out last week), but there are lots of reports that Home is still only offering v815. So be careful what you accept. |
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ItsMikeE Regular Visitor
Joined: May 13, 2006 Posts: 148 Location: London
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Posted: Mon Mar 02, 2009 5:25 pm Post subject: |
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Andy_P wrote: | It *should* offer you v825 maps (which came out last week), but there are lots of reports that Home is still only offering v815. So be careful what you accept. | Has anyone used LMG and got version 825? |
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PaulB2005 Pocket GPS Moderator
Joined: Jan 04, 2006 Posts: 9323 Location: Durham, UK
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Posted: Mon Mar 02, 2009 6:07 pm Post subject: |
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Not yet, I'm still being offered 815. However TT said in an email this morning that
Quote: | The version 825 map was released on the same day as you sent your message. It usually takes a few days for new maps to be uploaded to TomTom Latest Map Guarantee Server. We recommend that you try again in a few days. If you are near the end of the Latest Map Guarantee period and are unable to access the map, then please send a copy of proof of purchase for your TomTom product to us and we will request that the latest map be applied to your account. |
So hang in there..... |
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