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Type23 Lifetime Member
Joined: Jul 31, 2006 Posts: 39
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Posted: Thu Feb 19, 2009 9:38 pm Post subject: Just purchased 775t - Have some questions? |
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Just bought a 775t and was wondering if anyone here has one and if issues I list below have been encountered by anyone else
1) The unit has both European and USA maps (going to Florida this year hence reason I got this model). I registered on Garmin and it stated that I could update my map for free which I did for the European one no problem but it will cost me £59 for the USA one. Is this correct? i.e you only get one "free" map update per unit even thou the Garmin model you buy may come with two different maps installed ?
2) One of the reasons that I picked this model is it said it had lifetime free TRAFFIC tmc I can't get this to work and when I look on my unit it appears the only subscription that is installed is a NAVTEQ (US, CAN) Lifetime Subscription? does this mean that I have to pay to get UK traffic ! if so not impressed and feel that this unit has been mislabeled
3) my previous Garmin 510d came with a dvd/cd which included a program called map source akin to autoroute which allowed me to preplan routes on my home pc and then upload them onto the gps. no dvd/cd came with the 775t and I find it strange this functionality is not available on an expensive unit like the 775t ? hope I am incorrect !
thanks, all/every comments appreciated.
Rgds
Rich |
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Type23 Lifetime Member
Joined: Jul 31, 2006 Posts: 39
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Posted: Sun Feb 22, 2009 2:00 pm Post subject: |
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have I made a huge mistake can't believe I'm the only member here with a 775t ?
Rgds
Rich |
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PaulB2005 Pocket GPS Moderator
Joined: Jan 04, 2006 Posts: 9323 Location: Durham, UK
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Posted: Sun Feb 22, 2009 2:26 pm Post subject: |
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There are other members here with 7x5 models, however most of the problems you have here should be easily resolved.
1) Not sure about multi map models myself so I'll leave this one.
2) Where did you buy this from? The TMC units generally only work in the country they were bought in. Is there a model number on the power lead / TMC unit?
3) MapSource can be downloaded from this page |
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Type23 Lifetime Member
Joined: Jul 31, 2006 Posts: 39
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Posted: Sun Feb 22, 2009 2:39 pm Post subject: |
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PaulB2005,
thanks,
I bought the unit from handtec.
model number on the lead is GTM21.
Rgds
Rich |
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BAVC10 Lifetime Member
Joined: Dec 20, 2005 Posts: 753
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Posted: Sun Feb 22, 2009 2:40 pm Post subject: |
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Does the plug in charger have Garmin GTM21 on the top of the label? This is the IK / European version whereas the GTM20 is the version for US / Canada.
Given there is a difference between the two I don't know if you can receive traffic in both areas. _________________ DriveLuxe 51 LMT D - Firmware 6.70
Previously owned: DriveLuxe 50 LMT-D, NuviCam LMT-D, Nuvi 3598 LMT-D, Nuvi 3490LMT, 3790T, 1690, 765, 760, 660, 610, 360, 310, 300 and Streetpilot i3 |
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PaulB2005 Pocket GPS Moderator
Joined: Jan 04, 2006 Posts: 9323 Location: Durham, UK
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Posted: Sun Feb 22, 2009 2:48 pm Post subject: |
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It's possible you don't get very good signal for the TMC. When it's plugged in what do the coloured LEDs do? |
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Type23 Lifetime Member
Joined: Jul 31, 2006 Posts: 39
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Posted: Sun Feb 22, 2009 2:49 pm Post subject: |
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Bav10,
Yes. The little 'sticky' label which is wrapped round the lead nearest the plug-in bit. With the traffic unit plugged in the Traffic Option becomes available in Settings and under Traffic Provider Subs it shows
NAVTEQ (US, CAN)
Lifetime Subsription
Rgds
Rich |
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Type23 Lifetime Member
Joined: Jul 31, 2006 Posts: 39
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Posted: Sun Feb 22, 2009 2:52 pm Post subject: |
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PaulB2005,
I'm aware of the problems with TMC around the UK but have a 510d with lifetime traffic which shows reception 'sometime' and is "working".
With the 775t I seem to get the same flashing light sequence on first start up then the solid green lights later so it appears to be "receiving"
Rich |
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PaulB2005 Pocket GPS Moderator
Joined: Jan 04, 2006 Posts: 9323 Location: Durham, UK
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Posted: Sun Feb 22, 2009 2:53 pm Post subject: |
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Once plugged in the first thing the unit will do is determine which country you are in. Page 27 of the Nuvi 775T Owners Manual gives you the codes and their meanings. What does yours do? |
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PaulB2005 Pocket GPS Moderator
Joined: Jan 04, 2006 Posts: 9323 Location: Durham, UK
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Posted: Sun Feb 22, 2009 2:57 pm Post subject: |
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Sorry ignore the above.
From Page 48
Tools, Settings, Traffic. Is there an option called "Current"? If you click it can you check it is set to "Auto"?
You can also use "Find More" to search for new providers.
What does it say under "Subscriptions"?
It seems weird you have a UK GTM device but it's showing a US subscription. |
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Type23 Lifetime Member
Joined: Jul 31, 2006 Posts: 39
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Posted: Sun Feb 22, 2009 3:10 pm Post subject: |
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PaulB2005,
Have a long drive from London to Sheffield in a couple of hours and intend to have a "play" then with settings. One thing I haven't done yet is select option to "Clear the list of traffic providers before searching". I didn't chose this last time as I was unsure whether it was right way to go, but on the manual link you pointed me to it says do this so fingers crossed ! Only manual that came with my Garmin was 6 copies in different languages including English of the quick start manual with only 8 pages
Rgds
Rich |
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Darren Frequent Visitor
Joined: 11/07/2002 14:36:40 Posts: 23848 Location: Hampshire, UK
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Posted: Sun Feb 22, 2009 4:33 pm Post subject: |
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PaulB2005 wrote: | It seems weird you have a UK GTM device but it's showing a US subscription. |
My 765 is the same, it has never received a transmission, GTM 21 and shows Total Traffic Network (US, CAN) under subscriptions. _________________ Darren Griffin |
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Type23 Lifetime Member
Joined: Jul 31, 2006 Posts: 39
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Posted: Sat Mar 07, 2009 2:39 pm Post subject: |
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All,
No response from Garmin customer support but basically I took the tmc from my old 510D and plugged it into the 775t and managed to get tmc sporadically. Looking at small print related to my 775t purchase it only says free USA traffic but doesn't mention UK which I think is a bit of a con! I don't believe buying the tmc uk upgrade for the 775t is worthwhile if its performance will be no better than what I am getting with my old 510D lead. Can anyone comment if they have had the same sort of experience i.e direct comparison of tmc lead on an old Garmin compared to using it on a new model?
Rgds
Rich
p.s I want to take this issue up directly with Garmin but my e-mails go unanswered. Can anyone advise best number / method of getting a response. Thank you. |
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dales Frequent Visitor
Joined: May 04, 2008 Posts: 752 Location: Knaresborough, North Yorkshire.
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Posted: Sat Mar 07, 2009 4:14 pm Post subject: |
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Garmin helpline is 0808 238 0000 (a freephone number I think).
At the prompt, press 1 to talk about satnavs.
They are very civil people.
Dales. |
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Type23 Lifetime Member
Joined: Jul 31, 2006 Posts: 39
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Posted: Sat Mar 07, 2009 4:33 pm Post subject: |
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Thanks dales, will give them a bell and post back on how I get on.
Rgds
Rich |
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