Vista issues with TTH 2.5 - will not run ??

mickrichardson535 · Lifetime Member Joined: Mar 04, 2006 Posts: 46

Hi folks
I run a Vista PC and have a TTG 720T that until the introduction of TTH 2.5 worked nicely.

2.3 was a pain to install on the same machine, but was remedied by a system restore followed by the reinstallation of various Windows updates, followed by the installation off TTH 2.3

Having upgraded to TTH2.5 and seemingly suffering the same problem, I uswed the same remedy.

installed ok and ran ok ..... but ....

Next time (after the next reboot) I started TTH, the splash screen came up - sat on the desktop for about 2 mins and disappeared. Nothing I tried started TTH again. It hasn't run since.

TT Tech Support have had me uninstall, defrag, delete all sorts of files and folder and reinstall. The only difference it has made is that TTH now starts with the location and EULA screen - which disappears as soon as 'agree' is sleected. After that - nothing happens at all.

One thing that has puzzled me is that I was asked to delete any reference to Navcore on the computer. No amount of searching locates any such file or folder.

Anybody else having this problem on Vista with TTH 2.5??

Having bought the latest maps with the quarterly updates, I'm a bit miffed it isn't functioning ....

Mick

HummerUK · Posted: Fri Dec 05, 2008 12:20 am Post subject:

TTH is usually okay on Vista and I have it on Two factory installed Vista computers (1x Ultimate and 1 x Home).

Did your computer come with Vista pre-linstalled or is it an upgrade to the operating system?

Do you have any unusual applications installed?

HummerUK

Pocketgps · Posted: Fri Dec 05, 2008 12:30 am Post subject:

You may need to install under Administrator on Vista. Also with some programs they will only work if you have UAC turned off.

Both can be set from the User Accounts screen.

Calomax · Posted: Fri Dec 05, 2008 9:51 am Post subject:

I have a Dell laptop with Vista Home Premium and TT HOME runs perfectly on it.
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mickrichardson535 · Lifetime Member Joined: Mar 04, 2006 Posts: 46

Hi folks.

"Did your computer come with Vista pre-linstalled or is it an upgrade to the operating system?" - it came with no OS installed - I installed it - have built numerous computers over the years, so am happy with install routine.

My account is Administrator by default, but I hadn't thought of UAC - may try that!

I'm not sure what might qualify as any unusual applications that could interfere with Vista. Nero Backup didn't like 2.3 - but I no longer have that installed for that reason.

I'll report back.

I appreciate the assistance ...

IanS100 · Posted: Fri Dec 05, 2008 10:48 am Post subject:

I had a similar problem on my Vista laptop, home had been fine but then just stopped working. I've no idea what triggered it or if it was after an upgrade and when I did manage to get home to open up it wouldn't connect to the 520 - There weren't even any TomTom icons in 'My Computer'.

Device Manager showed up a problem with one of the TomTom drives being listed as a 'Generic Drive' but no amount of searching for new drivers, copying / pasting & moving files around would solve the problem.

If I looked at the computer via Acronis Disc Director the TomTom drive showed up but I couldn't configure it so that it would be visible in 'My Computer' I tried changing the drive names & letter but that didn't help

Like you I tried restore, uninstalled various programs / apps & searched the net for different drivers & solutions but I never solved the problem. After a couple of very frustrating weeks I bit the bullet & reinstalled Vista & everything now works ok

Sorry to be the barer of bad tidings but you may also have to bite the bullet & do a reinstall

PS. I now keep a fully cloned spare HDD just in case

mickrichardson535 · Lifetime Member Joined: Mar 04, 2006 Posts: 46

Hi Ian

Interesting ....

did you have to reformat - or was it a reinstall over the top? Also, did you bring Vista up to date and then install TT Home - or the other way about?

Mick

mickrichardson535 · Lifetime Member Joined: Mar 04, 2006 Posts: 46

Dear Pocketgps

You are a bit of a genius.

I turned off UAC and started TTH - the usual EULA appeared - and upon clicking 'accept' the software bust into life.

My device itself is out being used - return on Saturday, so I will know then if it is still working.

I managed to get TTH 2.5 to start any number of times without a problem with UAC disabled - but Windows kept reminding me of the security risk.

I re-enabled UAC and rebooted.
When starting TTH again after the reboot, I didn't get the EULA, and TTH started as normal.

So ... the result would seem to be that if Vista users have a problem with TTH software that the answer is likely to be to disbale UAC for the duration of the installation and initial running of the program - and the re-enable UAC after the softeware is seen to be working properly.

I will update you as if this is a fix for Vista proper once the device is back and connects...... it may well be worth keeping in our communal knowledge bank.

Mickquote="Pocketgps"]You may need to install under Administrator on Vista. Also with some programs they will only work if you have UAC turned off.

Both can be set from the User Accounts screen.[/quote]

Pocketgps · Posted: Fri Dec 05, 2008 4:30 pm Post subject: Re: TTH 2.5 VISTA fixed??

mickrichardson535 · Lifetime Member Joined: Mar 04, 2006 Posts: 46

Sadly, I spoke way too soon.

UAC on or off, TTH will no longer load after the splash screen.

What a blow.

Mick

Pocketgps · Posted: Fri Dec 05, 2008 5:26 pm Post subject:

This is a bit long-winded AND MAY NOT WORK.

Uninstall TT HOME
Re-boot
Then goto:

My Computer - OS (C:)
Look for 'Users' folder and click to open
then your name - what you log in with - eg Fred
then click to open that folder
then click AppData
then click Local - then look down the folders for TomTom and delete the folder and all contents.
then go back to the AppData folder and click Roaming
then again look for TomTom folder and again delete it.

There is also a TomTom folder in the Documents folder - but I think you can leave that - holds the backups etc.

(hope the vista security will let you delete those folders (I have complete control over vista security - but that's the way I have it set up from day 1).

Now re-boot

That should clear all but the registry entries for TT HOME

DO NOT USE Regedit UNLESS YOU KNOW WHAT YOU ARE DOING - COULD STOP YOUR ALL OF YOUR SYSTEM WORKING.

With UAC turned off - and using admin rights try and install again and see if that works.

mickrichardson535 · Lifetime Member Joined: Mar 04, 2006 Posts: 46

[Hi again

I have done all that you suggest - I'm fairly comfortable with computers in general and have delved into the registry to destroy all TomTom references no matter how obscure.....more than once!

Despite all that, still no joy.

TT Tech Support aren't exactly fast (one message a day - can be as simple as "did it install to default locations?" - answered - and next day "Are you running XP or Vista?" (RFQ) ... so I have given up altogether and will now install on the wifes computer which runs XP - we'll see how her machine copes ....

I'lll let you all know!

Regards

Mick

quote="Pocketgps"]This is a bit long-winded AND MAY NOT WORK.

Uninstall TT HOME
Re-boot
Then goto:

My Computer - OS (C Smile

Look for 'Users' folder and click to open
then your name - what you log in with - eg Fred
then click to open that folder
then click AppData
then click Local - then look down the folders for TomTom and delete the folder and all contents.
then go back to the AppData folder and click Roaming
then again look for TomTom folder and again delete it.

There is also a TomTom folder in the Documents folder - but I think you can leave that - holds the backups etc.

(hope the vista security will let you delete those folders (I have complete control over vista security - but that's the way I have it set up from day 1).

Now re-boot

That should clear all but the registry entries for TT HOME

DO NOT USE Regedit UNLESS YOU KNOW WHAT YOU ARE DOING - COULD STOP YOUR ALL OF YOUR SYSTEM WORKING.

With UAC turned off - and using admin rights try and install again and see if that works.[/quote]

Pocketgps · Posted: Fri Dec 05, 2008 6:26 pm Post subject:

Sorry it did not work. Just don't know what to try next.

Is all I can say is that both my laptop and desktop (different makes) have vista on them and both work fine. It must be something to do with your setup of vista, but what Exclamation

Now this may sound completely stupid, but do you have the latest video card drivers. I have had issues in the past when just updating them changed the way programs worked.

Please don't let me ruin your setup though. Just grabbing at straws Embarassed

Wazza_G · Posted: Fri Dec 05, 2008 6:36 pm Post subject:

What version of Vista are you using?

I've got Vista HP (64-bit) and it works perfectly.

dhn · Posted: Fri Dec 05, 2008 6:38 pm Post subject:

Is there a service that Homerunner installs upon installation that, somehow, is set to Disabled?
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