Latest Maps Guarantee - when do I start using it?

sven1

just unpacked my 920 and latest maps guarantee says 30 days from when I first use it? Presumably this is from the time I use TT Home for the first time? In which case could I just keep it away from home and, providing it works fine, only put it near home when the next new maps come out?

TIA

Jon

pcaouolte · Posted: Sun Jun 15, 2008 6:28 pm Post subject:

I don't think that anyone is completely certain when the 30 days start from.

One problem with waiting beyond 30 days from your purchase date is that mapshare through tomtom home often fails to give you the latest map. In this case the only way to get your map update is to send tomtom a copy of your (dated) receipt. They don't seem to accept excuses along the lines of "I didn't use it for the first few months".

sven1 · Posted: Sun Jun 15, 2008 6:30 pm Post subject:

thanks pcaouolte

good points.

maybe I'll wait around 25 days and get the latest they have to offer then

Jon

Strawbs · Posted: Tue Jun 17, 2008 5:21 pm Post subject:

Beer_MonsterUK · Occasional Visitor Joined: May 23, 2007 Posts: 12

i just unpacked my new 920T after my old 910 went belly up this morning. I've had a good gander round it and upgraded the firmware to version 8.010. When i went to check the map for western_and_central_europe i get v710.1576. I checked on the tomtom website and they are selling a v720 map. I had a leaflet in the box boasting about tomtoms "latest map guarantee" and followed the instuctions to the letter, but HOME told me i had the latest maps.

Can someone confirm if i do have the latest maps and if i would be eligible for an upgrade, before i go all postal on a poor tomtom Cust services guy. The old 910 i bought had old maps on it, and it drove me batty everytime i drove past ferrybridge powerstation on the A1 and showed me in the middle of a field for 10 miles. Evil or Very Mad

....or is it not worth the hassle and should be happy with what i've got? Wink

Andy_P · Posted: Tue Jun 24, 2008 1:33 am Post subject:

This is pretty normal....
Ring them up on 0845 161 0009 and say, "I have a new 720 but the Latest Map Guarantee in "Home" is not offering me the v920 maps. Please add the v720 versions of ALL the maps (Europe AND USA) to my account"

But far more important than that... Have you done a complete backup of the entire TomTom with Windows Explorer (not Home) yet? This is ESSENTIAL, and should really have been done before you did any updates at all, but if all is working well do one now anyway as a matter of urgency.
Instructions are in the TomTom FAQs in the "sticky topics" in this forum.

Strawbs · Posted: Tue Jun 24, 2008 5:20 am Post subject:

Calomax · Posted: Tue Jun 24, 2008 8:39 am Post subject:

Is it possible that there are so many problems with LMG because it is hidden away on HOME's Tools menu. I know I took a long time finding it as I expected it ti be in "Update Device"
_________________
TT Go Essential

sven1 · Posted: Tue Jun 24, 2008 10:34 am Post subject:

sven1 · Posted: Thu Jun 26, 2008 3:12 pm Post subject:

2 days since I submitted proof of purchase and have heard nothing. how long is reasonable to wait?

Jon

dhn · Posted: Thu Jun 26, 2008 3:34 pm Post subject:

sven1 · Posted: Thu Jun 26, 2008 4:10 pm Post subject:

nothing there

Jon

Beer_MonsterUK · Occasional Visitor Joined: May 23, 2007 Posts: 12

I Phoned TomTom and submitted a support request, they asked for proof of purchase which i duely supplied within minutes and have heard nothing from them despite a few e-mails asking for updates as to when i can expect my map to be updated. It's falling on deaf ears, no replies. I haven't had chance to phone them back yet due to working late, but i'll give them another call tomorrow. Sad

P.S After only 3 days of buying, i've discovered that the maps are out of date, namely the new A1 layout between blythe and Newark. Theres also been a major road change in Sheffield in the last 6 months and i'm eager to see if TomTom has updated this, because even as a local i stilll get lost round the Wicker. Shocked

mikealder · Posted: Thu Jun 26, 2008 8:21 pm Post subject:

Beer_MonsterUK · Occasional Visitor Joined: May 23, 2007 Posts: 12

thanks mike.

yeah, those are the 2 new junctions,is that 2nd screenshot the junction where it rejoins the A57 to Lincoln that is still under constuction? it would be nice to have the most up-to-date map version i can get when i've just shelled out best part of 300 quid.

I guess i'll just have to keep badgering tomtom CS to honour their guarantee commitment. It shouldn't need 2 phone calls and 6 e-mails and 2 days without even a responce though. Confused

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