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audirob
Occasional Visitor
Joined: Nov 29, 2006
Posts: 13
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 Posted: Mon Jun 23, 2008 8:18 pm Post subject: TT720 Help. I am out of ideas!! |
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Hi all would love some help with this,
I have a TT720
App 8.010
Map v720.1803 
I updated last night to this version and now unit crashes all the time, wont boot then brings up a red cross.
So far i have deleted everything but computer (would not let me format), I have then reinstalled from back up.
I
have deleted everything then updated and bought the new map, still dont know what to do. when i restore the new app is there still?
Please help i use this about 60 times a day in my job,
Can I download a old application ?? |
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john877
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Joined: Mar 16, 2007
Posts: 468
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| Posted: Mon Jun 23, 2008 8:42 pm Post subject: |
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This was the solution Tomtom support suggested when I had a similar problem to yours I do not know if it is appropriate in your case
| Quote: | Quote:
In this email you will find the solution for the error on your TomTom. This solution can be used in the following situations:
• The device hangs in the start screen (splash screen)
• An SD-card with a red cross is displayed on the screen
• A picture with a red dot and white cross is displayed
• The device can’t be turned off
If you haven't already done so, please download and Install TomTom Home from http://www.tomtom.com/7602
If you don’t have a full backup of your TomTom yet we advise you to make one before continuing with the steps in this email. You can make a backup by following the steps below:
1. Reset your TomTom device: http://www.tomtom.com/6965 and connect it to your computer.
2. Click on 'Backup and Restore Backup' in TomTom Home 2.0
3. Enter a name for the backup and click [OK]
• IMPORTANT: When the software is asking to delete parts from the backup click [NO]
After the backup is made you delete the files from the root directory of the TomTom. Follow the steps below to do this:
1. Reset your TomTom device: www.tomtom.com/6965 and connect it to your computer.
2. Open My Computer in Windows, or Finder in Macintosh from your desktop and turn on your TomTom device.
3. On your screen a new removable disk appears, this is your TomTom device, click on the disk to open it.
4. You will see a list of folders and a list of loose files
5. Delete all of the loose files. IMPORTANT: The folders with their content must NOT be deleted.
5. Close the window when all files are deleted by clicking on the [x].
Next we will reinstall the application via TomTom HOME.
1. Start TomTom HOME on your computer
• TomTom Home should automatically check for updates and prompt you to install them, if not:-
2. Click on 'Update my device'. If you get the message 'No Items Available', or there is not an application to download, click on 'Add Maps, Traffic, Voices etc Items on my computer', select the application and click on 'Add'.
3. Select the Application update.
4. Click on 'Device Disconnect Device', then turn off your device when it is done installing and disconnect it from your computer.
5. On a PC, in the System Tray by the computer clock, click on the 'Safely Remove Hardware' icon and disconnect the TomTom also in this way.
When switching on the device it should boot as normal again.
With Best Regards
The TomTom Customer Support Team |
Some of the real experts will be along soon no doubt and will be able to advise you if the above does not help |
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audirob
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Joined: Nov 29, 2006
Posts: 13
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| Posted: Mon Jun 23, 2008 8:46 pm Post subject: |
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| Well kinda done what whats above, but i deleted everything. if you hold the on off button down do you get a black screen with loads of information about the tomtom? |
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john877
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Joined: Mar 16, 2007
Posts: 468
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| Posted: Mon Jun 23, 2008 8:53 pm Post subject: |
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| I suppose you have tried the reset with a paperclip and the long reset were you hold the paper clip in for about 30 seconds |
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audirob
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Joined: Nov 29, 2006
Posts: 13
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| Posted: Mon Jun 23, 2008 8:56 pm Post subject: |
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not the long reset but will try now.
(I used the new stlye nokia charger as it fits perfect in the hole and could not find a paperclip!)
*** still not working *** crashed when i tried a navigate to postcode |
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john877
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Joined: Mar 16, 2007
Posts: 468
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| Posted: Mon Jun 23, 2008 9:41 pm Post subject: |
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If this is any help it is a link to previous software versions
http://www.oldboy.me.uk/TomTomUpdates/index.html
I also suggest you do a search on the forums as I am sure someone else will have suffered a similar problem as yours .
Sorry I cannot be very much help I was hoping one of the mods would have picked up on your post |
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audirob
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Joined: Nov 29, 2006
Posts: 13
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| Posted: Mon Jun 23, 2008 9:44 pm Post subject: |
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| john877 wrote: | If this is any help it is a link to previous software versions
http://www.oldboy.me.uk/TomTomUpdates/index.html
I also suggest you do a search on the forums as I am sure someone else will have suffered a similar problem as yours .
Sorry I cannot be very much help I was hoping one of the mods would have picked up on your post |
The site i have been looking for,
I have now managed to format and tomtom installed the older version just waiting to see what happens when i put all the stuff back on. |
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audirob
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Joined: Nov 29, 2006
Posts: 13
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| Posted: Mon Jun 23, 2008 9:57 pm Post subject: |
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could they have changed the boot of the tomtom as its still not working?
getting bootloader version 5.4106 #109098 gcc3 |
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Andy_P
Pocket GPS Moderator
Joined: Jun 04, 2005
Posts: 19991
Location: West and Southwest London
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| Posted: Mon Jun 23, 2008 10:25 pm Post subject: |
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That shouldn't make any difference.
I'm not sure from your posts EXACTLY what you've done?
You need to get it BACK to the point where everything is on the SD card as originally. Then you can delete the loose files not in any folder and replace them those from v7.221 |
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mikealder
Pocket GPS Moderator
Joined: Jan 14, 2005
Posts: 19638
Location: Blackpool , Lancs
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| Posted: Mon Jun 23, 2008 10:28 pm Post subject: |
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| If you have an SD card installed remove it and just work on the flash memory in the device, having two potential storage locations on the unit at one can add further confusion - Mike |
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Andy_P
Pocket GPS Moderator
Joined: Jun 04, 2005
Posts: 19991
Location: West and Southwest London
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| Posted: Mon Jun 23, 2008 10:29 pm Post subject: |
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| Good point, Mike.... |
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audirob
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Joined: Nov 29, 2006
Posts: 13
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| Posted: Tue Jun 24, 2008 7:04 pm Post subject: |
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From the start,
I plugged in tomtom and it asked me to update i said yes.
All ok so put it away.
Next morning i get it out and it freezes when i switch on.
I then reset and freezes when browsing map.
I get it home and look on a number of sites for ideas i try what i think makes sence and then i still have the same problem.
I have formated the card and reinstalled everything as it was. via explorer
Not working!
I formated the card and updated from tomtom home
Not working!
I Formated the card and installed a V7 backup i have still not working!
I have spoken to tomtom they want to see a file off my tomtom and examine it but i have had a look at that and it seems to me that eveything in the file they want wont tell them anything anyway (ttgo.bif)
I am using vista so i am going to take to a xp computer tongiht and try that. |
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mikealder
Pocket GPS Moderator
Joined: Jan 14, 2005
Posts: 19638
Location: Blackpool , Lancs
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| Posted: Tue Jun 24, 2008 7:13 pm Post subject: |
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| Lets go back to some basics here, for a start the 720 is supplied with internal memory, remove any SD card from the slot then start the TomTom on its own, what version is installed? - Mike |
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audirob
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Joined: Nov 29, 2006
Posts: 13
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| Posted: Tue Jun 24, 2008 7:15 pm Post subject: |
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| No SD card. V 8.010 |
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mikealder
Pocket GPS Moderator
Joined: Jan 14, 2005
Posts: 19638
Location: Blackpool , Lancs
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| Posted: Tue Jun 24, 2008 7:26 pm Post subject: |
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So without the card the device has the latest software on it and it should work fine, use a card reader to view what is on the card, if you have any loose files in the root of the card delete them.
Put the card in the TomTom and it should then work as normal.
The x20/x30 units will boot from the memory by default, BUT if there is application software installed to the SD card then it will boot from the card and ignore what is stored internally. - Mike |
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