TomTom One Turning off

[chris6018]

Hi My sister has TomTom one V2 she has had it for 18 mounths and only used it three times it has started to switch it self off and you have to hard reset to get it to come back on I have checked the setting to see if it is all ways on in the settings.

Thanks for any help Chris

[Oldboy]

When does it happen? When it's on the Mount, or in the hand?

Is the battery fully charged?

It would be helpful if you could tell us anything about how she uses it, etc. as we haven't got a lot to go on.
_________________
Richard

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[chris6018]

Hi Richard thank you for you reply all I no is when she went to uses it she had charged it up and had it on a mount and she said it just went off she lent it to my brothere inlaw as he has the same model and he tryed it but did not have it conected to the power as he had both on and when it went off he pluged the power lead in and it would not switch on and when you reset it it shows the battry power half full but i will check to see it there is any more info over it.
chris

[Andy_P]

It could be a duff battery.
Ask them to do a few experiments using it with and without the car charger.

[chris6018]

Thanks for that i was thinking the same with here not using it for a bit, when I had it i went to turn it on it came on and went off so i thought the battery had gone flat so I pluged it into the mains but it would not switch on I had to do rest to get it on I will get the brothere inlaw to take out with him as he is round manchester all the time with his job.

[Andy_P]

That's sounding more and more like it was just a VERY flat battery.

If it is totally drained it can put such a load on the system that even with external power attached, it needs a few minutes of charging before it will get up and running again.
Having to do a reset is normal in that situation as well, because the program is usually running quietly in the background even when you have switched it "off".

Charge it fully, do a reset, and suggest they keep it charged up whenever possible in the future.

[chris6018]

Thanks for that andy i will tell here to keep it charged up and see how it goes

[chris6018]

Hi Andy just to let you no that it must be the battery I have sent tomtom an e:mail over it to see if i can get a new battery for it as when it is pluged in all the time it is ok all so mains charger that came with is very good when it is pluged in if you pick it up the charging light goes out.

Thanks again for your help

Chris

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