Current 920 European Maps and how to find/install them

F2

I purchased the 920 in December. I now see that I have v 710.1576 maps of Europe.

I just called TT yesterday and they did provide access to the US maps and they updated.

I think that there are newer maps for Europe but I'm not sure. I did change to Europe in TT Home and then asked to check for latest updates. Only a Mapshare offer came up.

How does one go about updating the Europe maps on the 920. (I should add, that during the US update, all of my Europe Maps were erased - thankfully, I had a backup).

Thanks in advance

garcor · Posted: Fri Mar 14, 2008 10:22 am Post subject:

I have the TT920 as well but I purchased a 4GB SDHD card and put my European map on there and just a couple of weeks ago received European upgrade from Tom-Tom Home. The newest version I have for Europe is 715, and for North America it is 710.1576. I am not sure if there are newer versions or not? Perhaps someone can enlighten me on weather these are the newest versions or not. Confused

F2 · Posted: Fri Mar 14, 2008 2:46 pm Post subject:

I can tell you that the US map has a newer version - that's what I received the other day. So it seems as if I am one version behind for Europe and you may be one version behind for US.

Maybe someone here can provide an idea of what is what.

Andy_P · Posted: Fri Mar 14, 2008 3:24 pm Post subject:

You should now have v715 maps for both Europe and the US.

If you are within the 30 day Latest Map Guarantee period (i.e. if a new map was available when you bought your unit, or one came out within 30 of first using it), then you SHOULD get updates for free.
TomTom originally tried to suggest you only got ONE map update, but they have relented on that, so don't let them fob you off.
TomTom Home has been rubbish at offering these maps to people who should be entitled to them. I suggest you ring the local support number and speak to them direct, rather than e-mailing them.

UK contact number is:
UK Support number is:

0845 161 0009

Monday - Friday: 08:00 to 20:00 GMT
(every first Tuesday of the month: 09:00 to 20:00 GMT)

Afraid I don't know a US number.

F2 · Posted: Fri Mar 14, 2008 3:57 pm Post subject:

Just for completeness as for PHONE numbers:

Toll free US:

1-866-486-6866

As for the email dialog, they opened a "ticket" when I called so that I could attach my receipt and replied there but also made me call them back. So I guess another call is in order.

The 920 in the US was sold with ONE year of updates. But they seem to have hedged. Also, they included 720 (yes, SEVEN TWENTY) certificates in 920 boxes confusing the issue more. Some folks have been told since it was a US sale, only US maps were for upgrading. Frankly, I returned a Magellan since Europe maps were not available so my reason for the 920 was that it contained Europe maps so their reasoning is poor in my opinion.

dhn · Posted: Sat Mar 15, 2008 3:48 am Post subject:

People......

Go to this thread:

http://tomtomforums.com/showthread.php?t=7524

and read post #8.

F2 · Posted: Sat Mar 15, 2008 5:07 pm Post subject:

TT says not entitled to Europe update:

"Thank you for contacting TomTom Customer Support regarding. My name is Shellie and it is my goal to provide you with an exceptional customer experience.

We only have North America maps under our guarantee. To update maps of Europe they must be purchase through TomTom Home.

If you have any further questions or comments, please email or call us at 866-486-6866 Monday through Friday, 8:30 AM until 7:00 PM EST. Thanks again for writing. At TomTom we believe in showing you the way the easy way.

With Best Regards,

Shellie and The TomTom Customer Support Team"

Andy_P · Posted: Sat Mar 15, 2008 5:33 pm Post subject:

Fight it.

Lots of people have reported that they have been given updates to all the maps on a 920.

F2 · Posted: Sat Mar 15, 2008 11:18 pm Post subject:

mikealder · Posted: Sat Mar 15, 2008 11:26 pm Post subject:

Well a number of Europe based users have indeed obtained map updates to the Europe maps and the USA ones (with a bit of a e-mail chit/ chat etc. to and from TomTom) so perhaps double standards apply.
Maybe the profit margins in the USA on the devices are less as typically goods cost less their than they do in the UK/ Europe - Mike

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