tomtom go 720 not compatible with v715 w/european maps

webber08 · Occasional Visitor Joined: Feb 19, 2008 Posts: 2

hello all
i have a tomtom go 720 with v710 euro maps installed on internal memory,still under 30 day map guarantee,tried to upate to new 715 maps using home,tells me i have the up to date maps already installed
contacted tomtom support,they tell me quote"THE MAP VERSION 715 IS AT THE MOMENT NOT COMPATIBLE WITH YOUR TOMTOM GO 720"
can you believe this,is it april fools day or what
can someone give me advice as what to do now
thanks

Oldboy · Posted: Tue Feb 19, 2008 9:37 pm Post subject:

Point them in the direction of their own Map update Page.

http://www.tomtom.com/products/maps/select.php?D=57&Language=1&P=420
_________________
Richard

TT 910 V7.903: Europe Map v1045
TT Via 135 App 12.075: Europe Map v1120

wazzzzupmate · Posted: Tue Feb 19, 2008 9:43 pm Post subject:

Strange as I purchased the 7.15 western Europe map via the home service for my 720. Now home says I have a new map available, version 7.10!! Perhaps they just do not want to give it away? I was out of the 30 days.

Andy_P · Posted: Wed Feb 20, 2008 1:11 pm Post subject:

They are talking rubbish again. This particular bit of rubbish was going round their "support" staff a while ago. Tell them they need to update to the latest set of dodgy info!

you can tell them that they themselves have assigned v715 W+C Europe maps to at least one customer (me) and they work fine.

webber08 · Occasional Visitor Joined: Feb 19, 2008 Posts: 2

hi all
sent e-mail back to tomtom told them "i want the new maps as per there map guarantee" they want me to contact them by phone hmmm
will update when i do

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