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discretion
Occasional Visitor
Joined: Jul 07, 2006
Posts: 2
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 Posted: Wed Nov 28, 2007 9:48 pm Post subject: TomTom Support or NOT!!! |
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What are your thoughts on TomTom Customer Support.....i have had a problem with my Go710 since late august....its still not working and now has to go back to the Netherlands  ....if anyone wants to know details i will post |
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deesoft
Regular Visitor
Joined: 14/03/2003 19:10:05
Posts: 138
Location: Warrington, Cheshire, UK
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| Posted: Wed Nov 28, 2007 10:54 pm Post subject: Help at Last |
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Hi
My 910 had 3 visits to CRC with not a lot of success, There followed a number of phone calls to TomTom Support, they tried to be helpful but as I have had 27years in IT so some of the suggestions were a bit annoying, like have you reset your 910!!!. In the end theyasked me send it to Holland (showing my age). It was with them for 3 weeks and I then received a replacement which works fine. I was amazed however that when they sent it back it had V6.515 installed, I did think that they may have put version 7 on.
Lets hope everything turns out OK for you
David
_________________
Ipaq hx2750, TTN5, Globalsat 338 GPS, Garmin Nuvi 310D and GTM12, TomTom GO910 and now GO540
God gave us the Integer, the rest was devised by man. |
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discretion
Occasional Visitor
Joined: Jul 07, 2006
Posts: 2
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| Posted: Wed Nov 28, 2007 11:11 pm Post subject: |
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| Sounds about right...they take days to answer the emails....its so poor...over £300 and they dont seem to care at all....i am getting diffrent answers to same questions........poor very very poor |
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DennisN
Tired Old Man
Joined: Feb 27, 2006
Posts: 14893
Location: Keynsham
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| Posted: Wed Nov 28, 2007 11:26 pm Post subject: |
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Why are you dealing with Tom Tom? Why not the place you bought it?
My GO710, bought 1st December last year from my local Maplin store, failed a month ago, battery not holding a charge, so I took it back (they had a two year warranty and Maplin have a 1 year warranty). It had to go back to Maplin's tech people, who after a week phoned to say it was dead, so I was due a replacement. BUT they couldn't get one because they're out of production. So they gave me a full refund of the 1st December 2006 price of the 710, which I used to buy from them a new GO720, £55 cheaper and got a credit note for the £55!
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Dennis
If it tastes good - it's fattening.
Two of them are obesiting!! |
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